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    SECURING DATA IN MULTITENANT ENVIRONMENT
    3.
    发明公开
    SECURING DATA IN MULTITENANT ENVIRONMENT 审中-公开

    公开(公告)号：US20230325517A1

    公开(公告)日：2023-10-12

    申请号：US18208593

    申请日：2023-06-12

    Applicant: Twilio Inc.

    Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

    IPC: G06F21/60 ,  G06F16/22 ,  H04L9/08 ,  H04L9/32

    CPC classification number: G06F21/602 ,  G06F16/22 ,  H04L9/0838 ,  H04L9/32

    Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

    TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
    4.
    发明申请
    TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS 有权

    公开(公告)号：US20250030797A1

    公开(公告)日：2025-01-23

    申请号：US18905595

    申请日：2024-10-03

    Applicant: Twilio Inc.

    Inventor： Tyler Cole ,  Eduardo Pardo San Llorente ,  Sahil Kumar ,  Byeongung Ahn ,  Elaine Lee ,  Nicolas Acosta Amador ,  Pablo Pérez Diez

    IPC: H04M3/42 ,  G06F40/169 ,  G06F40/279 ,  G06F40/30 ,  G06N20/00 ,  G10L15/26 ,  H04M3/51

    Abstract: Methods, systems, and computer programs are presented for searching and labeling the content of voice conversations. An Engagement Intelligence Platform (EIP) analyzes conversation transcripts to find states and information for each of the states (e.g., interest rate quoted and value of the interest rate). An annotator User Interface (IU) is provided for performing queries, such as, “Find calls were the agent asked the customer for their name and the customer did not answer;” “Find calls where the customer objected after the interest rate for the loan was quoted, “Find calls where the agent asked for consent for recording the call, but no customer confirmation was received.” The EIP analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “An interest rate was provided.” The labels are customizable, so each client can define its own labels based on business needs.

    SECURING DATA IN MULTITENANT ENVIRONMENT
    5.
    发明申请
    SECURING DATA IN MULTITENANT ENVIRONMENT 有权

    公开(公告)号：US20220179973A1

    公开(公告)日：2022-06-09

    申请号：US17114318

    申请日：2020-12-07

    Applicant: Twilio Inc.

    Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

    IPC: G06F21/60 ,  H04L9/32 ,  H04L9/08 ,  G06F16/22

    Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

    TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
    8.
    发明申请
    TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS 有权

    公开(公告)号：US20220210268A1

    公开(公告)日：2022-06-30

    申请号：US17447039

    申请日：2021-09-07

    Applicant: Twilio Inc.

    Inventor： Tyler Cole ,  Eduardo Pardo San Llorente ,  Sahil Kumar ,  Byeongung Ahn ,  Elaine Lee ,  Nicolas Acosta Amador ,  Pablo Pérez Diez

    IPC: H04M3/42 ,  G06N20/00 ,  G10L15/26 ,  G06F40/279 ,  H04M3/51

    Abstract: Methods, systems, and computer programs are presented for searching and labeling the content of voice conversations. An Engagement Intelligence Platform (EIP) analyzes conversation transcripts to find states and information for each of the states (e.g., interest rate quoted and value of the interest rate). An annotator User Interface (IU) is provided for performing queries, such as, “Find calls were the agent asked the customer for their name and the customer did not answer;” “Find calls where the customer objected after the interest rate for the loan was quoted, “Find calls where the agent asked for consent for recording the call, but no customer confirmation was received.” The EIP analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “An interest rate was provided.” The labels are customizable, so each client can define its own labels based on business needs.

    Tool for annotating and reviewing audio conversations
    9.
    发明授权
    Tool for annotating and reviewing audio conversations 有权

    公开(公告)号：US12166919B2

    公开(公告)日：2024-12-10

    申请号：US18448675

    申请日：2023-08-11

    Applicant: Twilio Inc.

    Inventor： Tyler Cole ,  Eduardo Pardo San Llorente ,  Sahil Kumar ,  Byeongung Ahn ,  Elaine Lee ,  Nicolas Acosta Amador ,  Pablo Pérez Diez

    IPC: H04M3/42 ,  G06F40/169 ,  G06F40/279 ,  G06F40/30 ,  G06N20/00 ,  G10L15/26 ,  H04M3/51

    Abstract: Methods, systems, and computer programs are presented for searching and labeling the content of voice conversations. An Engagement Intelligence Platform (EIP) analyzes conversation transcripts to find states and information for each of the states (e.g., interest rate quoted and value of the interest rate). An annotator User Interface (IU) is provided for performing queries, such as, “Find calls were the agent asked the customer for their name and the customer did not answer;” “Find calls where the customer objected after the interest rate for the loan was quoted, “Find calls where the agent asked for consent for recording the call, but no customer confirmation was received.” The EIP analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “An interest rate was provided.” The labels are customizable, so each client can define its own labels based on business needs.

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