公开(公告)号：US20230148343A1

公开(公告)日：2023-05-11

申请号：US17453998

申请日：2021-11-08

Applicant: Twilio Inc.

Inventor： Chloe Chen ,  Peter Michael Janovsky

IPC: G06Q30/06 ,  G06Q30/08 ,  H04L29/06

CPC classification number: G06Q30/0611 ,  G06Q30/08 ,  H04L65/80

Abstract: A multi-channel message exchange system selects a service provider that is best suited to deliver each individual message for customers of the message exchange system. The message exchange system selects a service provider based on customer criteria provided by the customer, data structures provided by the service providers, quality scores describing performance of the service providers, channels used by the service providers to deliver messages, or any suitable combination thereof. The message exchange system may select the service provider that provides the best combination of quality of service, value, and delivery channel given the customer's specific needs. The data structures may geographic jurisdictions in which the service provider provides message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

公开(公告)号：US20250133053A1

公开(公告)日：2025-04-24

申请号：US19007006

申请日：2024-12-31

Applicant: Twilio Inc.

Inventor： Prateek Jain ,  Chloe Chen

IPC: H04L51/234 ,  H04W4/12

Abstract: Systems and methods for automated message delivery feedback that includes receiving a plurality of messaging requests to transmit a plurality of messages to a plurality of recipient devices, making a plurality of messaging attempts for each of the plurality of messaging requests for the plurality of messages to transmit the plurality of messages corresponding to a plurality of delivery feedback types, receiving, for the plurality of messages, a plurality of delivery feedbacks of the plurality of delivery feedback types, contextually associating each delivery feedback of the plurality of delivery feedbacks with a corresponding messaging attempt of the plurality of messaging attempts, and updating a delivery status of the corresponding messaging attempt.

公开(公告)号：US20250061498A1

公开(公告)日：2025-02-20

申请号：US18933341

申请日：2024-10-31

Applicant: Twilio Inc.

Inventor： Chloe Chen ,  Peter Michael Janovsky

IPC: G06Q30/0601 ,  G06Q30/08 ,  H04L45/85 ,  H04L65/80

Abstract: A multi-channel message exchange system selects a service provider that is best suited to deliver each individual message for customers of the message exchange system. The message exchange system selects a service provider based on customer criteria provided by the customer, data structures provided by the service providers, quality scores describing performance of the service providers, channels used by the service providers to deliver messages, or any suitable combination thereof. The message exchange system may select the service provider that provides the best combination of quality of service, value, and delivery channel given the customer's specific needs. The data structures may geographic jurisdictions in which the service provider provides message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

公开(公告)号：US20240048518A1

公开(公告)日：2024-02-08

申请号：US18488020

申请日：2023-10-16

Applicant: Twilio Inc.

Inventor： Prateek Jain ,  Chloe Chen

IPC: H04L51/234 ,  H04W4/12

CPC classification number: H04L51/234 ,  H04W4/12

Abstract: Systems and methods for automated message delivery feedback that includes receiving a plurality of messaging requests to transmit a plurality of messages to a plurality of recipient devices, identifying subsets of related messaging requests in the plurality of messaging requests, receiving a plurality of delivery feedbacks for the plurality of messages, for each of the subsets of the related messaging requests, determining, based on the plurality of delivery feedbacks, whether to initiate at least one repeated transmission of a respective message to at least one recipient device, and upon determining to initiate the at least one repeated transmission, monitoring a delivery status of the respective message to the at least one recipient device.

公开(公告)号：US11778069B2

公开(公告)日：2023-10-03

申请号：US17454001

申请日：2021-11-08

Applicant: Twilio Inc.

Inventor： Chloe Chen ,  Peter Michael Janovsky

IPC: H04L67/63 ,  H04L67/53

CPC classification number: H04L67/63 ,  H04L67/53

Abstract: A customer of a multi-channel message exchange system provides criteria for selecting a service provider using an application programming interface (API). The multi-channel message exchange system selects a service provider that is best suited to deliver each individual message, via a network, for the customer. The message exchange system selects a service provider based on customer criteria, service provider data structures, and other information. The criteria may include a maximum value, a minimum quality score, a maximum latency, or any suitable combination thereof. The data structures may include geographic jurisdictions in which the service provider provides network-based message delivery, channels through which the service provider is willing to deliver messages, or any suitable combination thereof.

公开(公告)号：US20210264489A1

公开(公告)日：2021-08-26

申请号：US17061810

申请日：2020-10-02

Applicant: Twilio Inc.

Inventor： Chloe Chen ,  Simon Khalaf ,  Jamie O'Shaughnessy

IPC: G06Q30/06

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for selecting a routing provider that is best suited to deliver each individual message. The message exchange system selects a routing provider based on customer criteria provided by the customer, bids provided by the routing providers and/or performance of the routing providers. The message exchange system ranks the bids based on a ranking value calculated for each bid based on the cost value associated with the bid, the quality score of the associated routing provider and the customer criteria. The message exchange system selects a bid based on the resulting ranking values. For example, the message exchange system selects the bid that is ranked the highest based on the ranking values. The message exchange system then transmits the message to its intended recipient via the routing provider associated with the selected bid.