公开(公告)号：US20220382959A1

公开(公告)日：2022-12-01

申请号：US17303279

申请日：2021-05-26

Applicant: Twilio Inc.

Inventor： Alfredo Láinez Rodrigo ,  Luke Percival de Oliveira ,  Umair Akeel ,  Tyler Cole

IPC: G06F40/103 ,  G06F40/166 ,  G06N20/00

Abstract: Methods, systems, and computer programs are presented for formatting raw text. One method includes an operation for accessing raw text comprising words corresponding to one or more sentences. The raw text is lowercase text without any punctuation. Further, the method includes operations for creating a plurality of sub-words corresponding to the raw text, and for generating, by a machine-learning (ML) model, an output for each sub-word based on the created sub-words. The output for each sub-word indicates a formatting operation for the corresponding sub-word. The method further includes an operation for generating, based on the formatting operations in the outputs for the sub-words, formatted text corresponding to the raw text. The formatted text is text with correct grammar, proper punctuation, and proper capitalization according to a meaning of words spoken by a speaker associated with the raw text.

公开(公告)号：US20220179973A1

公开(公告)日：2022-06-09

申请号：US17114318

申请日：2020-12-07

Applicant: Twilio Inc.

Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

IPC: G06F21/60 ,  H04L9/32 ,  H04L9/08 ,  G06F16/22

Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

公开(公告)号：US20250094684A1

公开(公告)日：2025-03-20

申请号：US18961757

申请日：2024-11-27

Applicant: Twilio Inc.

Inventor： Alfredo Láinez Rodrigo ,  Luke Percival de Oliveira ,  Umair Akeel ,  Tyler Cole

IPC: G06F40/103 ,  G06F40/166 ,  G06F40/30 ,  G06N20/00

Abstract: Methods, systems, and computer programs are presented for formatting raw text. One method includes an operation for accessing raw text comprising words corresponding to one or more sentences. The raw text is lowercase text without any punctuation. Further, the method includes operations for creating a plurality of sub-words corresponding to the raw text, and for generating, by a machine-learning (ML) model, an output for each sub-word based on the created sub-words. The output for each sub-word indicates a formatting operation for the corresponding sub-word. The method further includes an operation for generating, based on the formatting operations in the outputs for the sub-words, formatted text corresponding to the raw text. The formatted text is text with correct grammar, proper punctuation, and proper capitalization according to a meaning of words spoken by a speaker associated with the raw text.

公开(公告)号：US12197842B2

公开(公告)日：2025-01-14

申请号：US18373450

申请日：2023-09-27

Applicant: Twilio Inc.

Inventor： Alfredo Láinez Rodrigo ,  Luke Percival de Oliveira ,  Umair Akeel ,  Tyler Cole

IPC: G06F40/103 ,  G06F40/166 ,  G06N20/00 ,  G06F40/30

Abstract: Methods, systems, and computer programs are presented for formatting raw text. One method includes an operation for accessing raw text comprising words corresponding to one or more sentences. The raw text is lowercase text without any punctuation. Further, the method includes operations for creating a plurality of sub-words corresponding to the raw text, and for generating, by a machine-learning (ML) model, an output for each sub-word based on the created sub-words. The output for each sub-word indicates a formatting operation for the corresponding sub-word. The method further includes an operation for generating, based on the formatting operations in the outputs for the sub-words, formatted text corresponding to the raw text. The formatted text is text with correct grammar, proper punctuation, and proper capitalization according to a meaning of words spoken by a speaker associated with the raw text.

公开(公告)号：US11714911B2

公开(公告)日：2023-08-01

申请号：US17114318

申请日：2020-12-07

Applicant: Twilio Inc.

Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

IPC: G06F21/60 ,  G06F16/22 ,  H04L9/08 ,  H04L9/32

CPC classification number: G06F21/602 ,  G06F16/22 ,  H04L9/0838 ,  H04L9/32

Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

公开(公告)号：US20220156460A1

公开(公告)日：2022-05-19

申请号：US17449405

申请日：2021-09-29

Applicant: Twilio Inc.

Inventor： Alfredo Láinez Rodrigo ,  Tyler Cole ,  Umair Akeel ,  Luke Percival de Oliveira

IPC: G06F40/279 ,  G06N20/00 ,  G06F16/65

Abstract: Methods, systems, and computer programs are presented for classifying information in conversations and extracting information from the conversations. An Engagement Intelligence Platform (EIP) analyzes transcripts of conversations to find different states and information associated with each of the states (e.g., identification that the interest rate was quoted, and the quoted value of the interest rate). The EIP analyzes the conversation and labels (e.g., “tags”) the text where the conversation associated with the label took place, such as, “An interest rate was provided.” The labels are customizable, so each client can define its own labels based on business needs. Further, the EIP extracts data from the conversation (e.g., the interest rate is “3%”).

公开(公告)号：US20220156296A1

公开(公告)日：2022-05-19

申请号：US17305976

申请日：2021-07-19

Applicant: Twilio Inc.

Inventor： Luke Percival de Oliveira ,  Umair Akeel ,  Alfredo Láinez Rodrigo ,  Nicolas Acosta Amador ,  Sahil Kumar ,  Liat Barda Dremer ,  Byeongung Ahn ,  Tyler Cole

IPC: G06F16/332 ,  G06F40/169 ,  G06F40/295 ,  G06F16/383 ,  G10L15/26 ,  G06N20/00

Abstract: Methods, systems, and computer programs are presented for searching the content of voice conversations. The conversations are translated into text and analysis of the conversation is performed to identify information in the conversation. The information identified includes turns taking data in the conversation and states identified within each state. A powerful user interface (UI) is provided to review the conversations and add annotations that tag the different turns. Additionally, parameter values are extracted from the text. A powerful search engine is provided with multiple search options, such as searching for text, searching by state within the conversation, searching by parameters extracted from the conversation, or a combination thereof.