公开(公告)号：US09571620B1

公开(公告)日：2017-02-14

申请号：US15096514

申请日：2016-04-12

Applicant: West Corporation

Inventor： Jeffrey William Cordell ,  James K. Boutcher ,  David Scheet

IPC: H04M1/64 ,  H04M1/656 ,  G10L15/26 ,  H04L12/58 ,  H04W4/14

CPC classification number: H04M3/42221 ,  G06F17/2705 ,  G10L15/26 ,  H04L51/04 ,  H04L51/10 ,  H04M1/656 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/533 ,  H04M3/56 ,  H04M2203/303 ,  H04M2203/404 ,  H04M2203/552 ,  H04W4/14

Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.

Abstract translation: 公开了一种处理语音呼叫的方法和装置。 一种示例性的操作方法可以包括记录电话会议的至少一部分并将电话会议的该部分存储在存储器中。 该方法还可以包括处理电话会议的部分以识别感兴趣的至少一个部分，并处理感兴趣的至少一个部分，并且创建与第三方应用相关联的至少一个感兴趣的标签。 所述方法还可以包括响应于所识别出的感兴趣的段将所述感兴趣的至少一个标签转发到第三方计算设备。

公开(公告)号：US09313330B1

公开(公告)日：2016-04-12

申请号：US13628612

申请日：2012-09-27

Applicant: West Corporation

Inventor： Jeffrey William Cordell ,  James K. Boutcher ,  David Scheet

IPC: H04M1/64 ,  H04M3/493

CPC classification number: H04M3/42221 ,  G06F17/2705 ,  G10L15/26 ,  H04L51/04 ,  H04L51/10 ,  H04M1/656 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/533 ,  H04M3/56 ,  H04M2203/303 ,  H04M2203/404 ,  H04M2203/552 ,  H04W4/14

Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.

Abstract translation: 公开了一种处理语音呼叫的方法和装置。 一种示例性的操作方法可以包括记录电话会议的至少一部分并将电话会议的该部分存储在存储器中。 该方法还可以包括处理电话会议的部分以识别感兴趣的至少一个部分，并处理感兴趣的至少一个部分，并且创建与第三方应用相关联的至少一个感兴趣的标签。 所述方法还可以包括响应于所识别出的感兴趣的段将所述感兴趣的至少一个标签转发到第三方计算设备。

公开(公告)号：US08964946B1

公开(公告)日：2015-02-24

申请号：US13628538

申请日：2012-09-27

Applicant: West Corporation

Inventor： David Scheet ,  James K. Boutcher ,  Jeffrey William Cordell

IPC: H04M1/64

CPC classification number: H04M1/656 ,  G06F17/2705 ,  G06F17/2765 ,  G10L15/26 ,  H04M1/642 ,  H04M3/42221 ,  H04M3/5175 ,  H04M3/533 ,  H04M3/54 ,  H04M3/56 ,  H04M3/563 ,  H04M3/58 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/559

Abstract: A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.

Abstract translation: 公开了一种处理语音呼叫的方法和装置。 一个示例性的操作方法可以包括记录语音呼叫的至少一部分，并将该部分语音呼叫存储在存储器中。 该方法还可以包括处理语音呼叫的一部分以识别感兴趣的至少一个段，以及响应于呼叫转移动作将该感兴趣的至少一个段转发到新的呼叫方。