公开(公告)号：US20170134578A1

公开(公告)日：2017-05-11

申请号：US15264480

申请日：2016-09-13

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: H04M3/51 ,  H04M3/42 ,  H04M3/523

CPC classification number: H04M3/5175 ,  H04M3/36 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5232

Abstract: A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

公开(公告)号：US20160044171A1

公开(公告)日：2016-02-11

申请号：US14822901

申请日：2015-08-11

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M3/36 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5232

Abstract: A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

Abstract translation: 一种用于多次交互实时监控的系统，包括从联络中心接收交互的交互管理器，监视交互的记录管理服务器以及呈现监视的交互以供人类用户观看的管理界面，以及用于 多重交互实时监控。

公开(公告)号：US09794407B2

公开(公告)日：2017-10-17

申请号：US15264480

申请日：2016-09-13

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  H04M3/42

CPC classification number: H04M3/5175 ,  H04M3/36 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5232

Abstract: A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

公开(公告)号：US20170237858A1

公开(公告)日：2017-08-17

申请号：US15359444

申请日：2016-11-22

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5175 ,  H04L43/10 ,  H04M3/42221 ,  H04M3/5191 ,  H04M2203/301 ,  H04M2203/558

Abstract: A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.

公开(公告)号：US20170134580A1

公开(公告)日：2017-05-11

申请号：US15334257

申请日：2016-10-25

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5175 ,  H04M3/42221 ,  H04M2201/42 ,  H04M2203/303 ,  H04M2203/401 ,  H04M2203/558

Abstract: A system for enhanced quality monitoring, comprising a call record server operating on a network-connected computing device, a quality monitoring analysis server operating on a network-connected computing device that receives and analyzes call records from the call record server, a quality monitoring database that stores analysis results, and a monitoring station operating on a network-connected computing device that allows a human user to monitor call records, and a method for enhancing quality monitoring.

公开(公告)号：US09479642B2

公开(公告)日：2016-10-25

申请号：US14286416

申请日：2014-05-23

Applicant: ZOOM INTERNATIONAL s.r.o.

Inventor： Vaclav Slovacek

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5175 ,  H04M3/42221 ,  H04M2201/42 ,  H04M2203/303 ,  H04M2203/401 ,  H04M2203/558

Abstract: A system for enhanced quality monitoring, comprising a call record server operating on a network-connected computing device, a quality monitoring analysis server operating on a network-connected computing device that receives and analyzes call records from the call record server, a quality monitoring database that stores analysis results, and a monitoring station operating on a network-connected computing device that allows a human user to monitor call records, and a method for enhancing quality monitoring.

Abstract translation: 一种用于增强质量监测的系统，包括在网络连接的计算设备上运行的呼叫记录服务器，在接收并分析来自呼叫记录服务器的呼叫记录的网络连接的计算设备上操作的质量监视分析服务器，质量监视数据库 其存储分析结果，以及在允许人类用户监视呼叫记录的网络连接的计算设备上操作的监视站以及用于增强质量监视的方法。

公开(公告)号：US09106736B1

公开(公告)日：2015-08-11

申请号：US14299025

申请日：2014-06-09

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: G06F15/173 ,  H04M3/36 ,  H04M3/51

CPC classification number: H04M3/5175 ,  H04M3/36 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5232

Abstract: A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

Abstract translation: 一种用于多次交互实时监控的系统，包括从联络中心接收交互的交互管理器，监视交互的记录管理服务器以及呈现监视的交互以供人类用户观看的管理界面，以及用于 多重交互实时监控。

公开(公告)号：US20150120786A1

公开(公告)日：2015-04-30

申请号：US14295334

申请日：2014-06-04

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: G06F17/30

CPC classification number: G06F17/30598 ,  G06F17/30489 ,  G06F17/30554 ,  G06F17/30592

Abstract: A system for data aggregation and representation, comprising a data aggregator that may request or receive input from a plurality of data sources, a visualization engine that may generate representations of data, and an interaction manager that may handle interactions from an analyst, and a method for multidimensional representation of data.

Abstract translation: 一种用于数据聚合和表示的系统，包括可以从多个数据源请求或接收输入的数据聚合器，可产生数据表示的可视化引擎，以及可以处理来自分析者的交互的交互管理器，以及方法 用于数据的多维表示。

公开(公告)号：US20150120648A1

公开(公告)日：2015-04-30

申请号：US14252523

申请日：2014-04-14

Applicant: ZOOM INTERNATIONAL s.r.o

Inventor： Vaclav Slovacek

IPC: G06F17/30

CPC classification number: G06F16/41

Abstract: A system for augmenting media utilizing context-based metadata, comprising a context monitoring engine that determines relevant context information and a media annotation service that annotated media content with context information, and a method for providing metadata-enhanced media content to users.

Abstract translation: 一种利用基于上下文的元数据来增强媒体的系统，包括确定相关上下文信息的上下文监视引擎和使用上下文信息标注媒体内容的媒体注释服务，以及用于向用户提供元数据增强媒体内容的方法。

公开(公告)号：US20140250227A1

公开(公告)日：2014-09-04

申请号：US14284366

申请日：2014-05-21

Applicant: ZOOM INTERNATIONAL S.R.O.

Inventor： Vaclav Slovacek

IPC: H04L12/26

CPC classification number: H04M3/5175 ,  H04L43/10 ,  H04M3/42221 ,  H04M3/5191 ,  H04M2203/301 ,  H04M2203/558

Abstract: A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.

Abstract translation: 一种用于复杂交互记录的系统，包括在网络连接的计算设备上操作并记录通信的记录管理服务器，在网络连接的计算设备上操作的记录服务器，并且提供用于由用户审查和交互的记录，以及 交互评估服务器，其在网络连接的计算设备上操作并识别相互作用段并将它们分组成复杂的交互，以及用于记录复杂交互的方法，包括以下步骤：加载交互，识别交互内的段，将段分组成复合体 交互，并将生成的复杂交互作为输出发送。