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    Complex interaction recording
    2.
    发明授权
    Complex interaction recording 有权
    复杂的交互记录

    公开(公告)号：US09503349B2

    公开(公告)日：2016-11-22

    申请号：US14284366

    申请日：2014-05-21

    Applicant: ZOOM INTERNATIONAL S.R.O.

    Inventor： Vaclav Slovacek

    IPC: H04L12/26 ,  H04M3/51 ,  H04M3/42

    CPC classification number: H04M3/5175 ,  H04L43/10 ,  H04M3/42221 ,  H04M3/5191 ,  H04M2203/301 ,  H04M2203/558

    Abstract: A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.

    Abstract translation: 一种用于复杂交互记录的系统，包括在网络连接的计算设备上操作并记录通信的记录管理服务器，在网络连接的计算设备上操作的记录服务器，并且提供用于由用户审查和交互的记录，以及 交互评估服务器，其在网络连接的计算设备上操作并识别相互作用段并将它们分组成复杂的交互，以及用于记录复杂交互的方法，包括以下步骤：加载交互，识别交互内的段，将段分组成复合体 交互，并将生成的复杂交互作为输出发送。

    ENHANCED QUALITY MONITORING
    5.
    发明申请
    ENHANCED QUALITY MONITORING 有权
    增强质量监测

    公开(公告)号：US20140254787A1

    公开(公告)日：2014-09-11

    申请号：US14286416

    申请日：2014-05-23

    Applicant: ZOOM INTERNATIONAL s.r.o.

    Inventor： Vaclav Slovacek

    IPC: H04M3/51 ,  H04M3/42

    CPC classification number: H04M3/5175 ,  H04M3/42221 ,  H04M2201/42 ,  H04M2203/303 ,  H04M2203/401 ,  H04M2203/558

    Abstract: A system for enhanced quality monitoring, comprising a call record server operating on a network-connected computing device, a quality monitoring analysis server operating on a network-connected computing device that receives and analyzes call records from the call record server, a quality monitoring database that stores analysis results, and a monitoring station operating on a network-connected computing device that allows a human user to monitor call records, and a method for enhancing quality monitoring.

    Abstract translation: 一种用于增强质量监测的系统，包括在网络连接的计算设备上运行的呼叫记录服务器，在接收并分析来自呼叫记录服务器的呼叫记录的网络连接的计算设备上操作的质量监视分析服务器，质量监视数据库 其存储分析结果，以及在允许人类用户监视呼叫记录的网络连接的计算设备上操作的监视站以及用于增强质量监视的方法。

    Enhanced quality monitoring
    6.
    发明授权
    Enhanced quality monitoring 有权

    公开(公告)号：US10084917B2

    公开(公告)日：2018-09-25

    申请号：US15334257

    申请日：2016-10-25

    Applicant: ZOOM INTERNATIONAL S.R.O.

    Inventor： Vaclav Slovacek

    IPC: H04M3/51 ,  H04M3/42

    CPC classification number: H04M3/5175 ,  H04M3/42221 ,  H04M2201/42 ,  H04M2203/303 ,  H04M2203/401 ,  H04M2203/558

    Abstract: A system for enhanced quality monitoring, comprising a call record server operating on a network-connected computing device, a quality monitoring analysis server operating on a network-connected computing device that receives and analyzes call records from the call record server, a quality monitoring database that stores analysis results, and a monitoring station operating on a network-connected computing device that allows a human user to monitor call records, and a method for enhancing quality monitoring.

    Multidimensional data representation
    8.
    发明授权
    Multidimensional data representation 有权
    多维数据表示

    公开(公告)号：US09218400B2

    公开(公告)日：2015-12-22

    申请号：US14295334

    申请日：2014-06-04

    Applicant: ZOOM INTERNATIONAL S.R.O.

    Inventor： Vaclav Slovacek

    IPC: G06F17/30 ,  G06F7/00

    CPC classification number: G06F17/30598 ,  G06F17/30489 ,  G06F17/30554 ,  G06F17/30592

    Abstract: A system for data aggregation and representation, comprising a data aggregator that may request or receive input from a plurality of data sources, a visualization engine that may generate representations of data, and an interaction manager that may handle interactions from an analyst, and a method for multidimensional representation of data.

    Abstract translation: 一种用于数据聚合和表示的系统，包括可以从多个数据源请求或接收输入的数据聚合器，可产生数据表示的可视化引擎，以及可以处理来自分析者的交互的交互管理器，以及方法 用于数据的多维表示。

    Complex interaction recording
    9.
    发明授权
    Complex interaction recording 有权

    公开(公告)号：US10009464B2

    公开(公告)日：2018-06-26

    申请号：US15359444

    申请日：2016-11-22

    Applicant: ZOOM INTERNATIONAL S.R.O.

    Inventor： Vaclav Slovacek

    IPC: H04L12/26 ,  H04M3/51 ,  H04M3/42

    CPC classification number: H04M3/5175 ,  H04L43/10 ,  H04M3/42221 ,  H04M3/5191 ,  H04M2203/301 ,  H04M2203/558

    Abstract: A system for complex interaction recording, comprising a recording management server that operates on a network-connected computing device and records communications, a record server that operates on a network-connected computing device and presents records for review and interaction by a human user, and an interaction evaluation server that operates on a network-connected computing device and identifies interactions segments and groups them into complex interactions, and a method for recording complex interactions comprising the steps of loading an interaction, identifying segments within the interaction, grouping segments into a complex interaction, and sending the resulting complex interaction as output.

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