公开(公告)号：US06742061B1

公开(公告)日：2004-05-25

申请号：US10245053

申请日：2002-09-16

Applicant: Tino Hellberg

Inventor： Tino Hellberg

IPC: G06F506

CPC classification number: G06F1/324 ,  G06F1/1632 ,  G06F1/3203 ,  H04M1/72527 ,  H04M2201/10 ,  Y02D10/126

Abstract: Disclosed is an interface (10, 40) between a master device (30) and a slave device (20). The interface includes a bit serial bidirectional signal line (10A) for conveying commands and associated data from the master device to the slave device, and for conveying a reset signal, an interrupt signal, and a learning sequence signal for specifying a duration of a bit time for data transferred from the slave device to the master device. The bit serial bidirectional signal line further indicates an accessory device connected/disconnected state to the master device.

公开(公告)号：US20040001446A1

公开(公告)日：2004-01-01

申请号：US10431338

申请日：2003-05-07

Inventor： Randeep Bhatia ,  Jorge Lobo ,  Guda Venkatesh

IPC: H04Q011/00

CPC classification number: H04M3/42374 ,  G06Q10/109 ,  H04M3/56 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2203/2011 ,  H04M2203/5063 ,  H04M2207/18 ,  H04W4/08

Abstract: A method and a system for supporting rendezvous based instant group conferencing among mobile users allows a conference originator to initiate and setup instant group conferencing to a set of participants even when the participants may not be immediately available to commit to the conference call at the time of its initiation. All negotiations for obtaining commitments from the participants are performed by the system, thus relieving the originator of the time consuming task of negotiating with the participants. The system automatically decides as to when to actually dial out to the participants to setup the conference call after obtaining commitment from all (or a quorum of) required participants.

Abstract translation: 一种用于在移动用户之间支持基于会合的即时群会议的方法和系统允许会议发起者发起并设置即时组会议到一组参与者，即使当参与者可能不能立即可用于在会议呼叫时提交到电话会议 它的启动。 所有从参与者获得承诺的谈判由系统执行，从而缓解了发起人与参与者谈判的耗时任务。 系统自动决定何时实际拨出给与会者，以便在获得所有参与者（或法定人数）的承诺后设置电话会议。

公开(公告)号：US2249103A

公开(公告)日：1941-07-15

申请号：US31776040

申请日：1940-02-07

Applicant: AMERICAN TELEPHONE & TELEGRAPH

Inventor： JACOB ANSPACH RUSSELL

IPC: H04L12/26

CPC classification number: H04M3/02 ,  H04L41/06 ,  H04L41/0681 ,  H04L43/0811 ,  H04M5/12 ,  H04M2201/08 ,  H04M2201/10

公开(公告)号：US10055765B2

公开(公告)日：2018-08-21

申请号：US15587159

申请日：2017-05-04

Applicant: AT&T Mobility II LLC

Inventor： Matthew Hull ,  Goshtasb Foroutan

IPC: G06Q30/00 ,  G06Q30/02

CPC classification number: G06Q30/0267 ,  G06Q30/02 ,  G06Q30/0242 ,  G06Q30/0244 ,  G06Q30/0261 ,  G06Q30/0269 ,  H04M3/42068 ,  H04M3/4878 ,  H04M2201/10 ,  H04M2207/18

Abstract: Advertisement vendors can be dynamically selected in response to a request from a wireless communication device. A mediation router can receive an ad request from a portal interfaced with a wireless device. Specifically, the mediation router analyzes the request and dynamically selects an ad vendor to service the request, based in part on the analysis. The selected ad vendor supplies the ad and the mediation router ensures that the portal receives the ad. The mediation router selects an ad vendor in a variety of ways including, but not limited to, business decision rules or artificial intelligence and/or a combination thereof. The mediation router further employs customer profiles that help vendors target advertisements to specific consumers and wireless devices.

公开(公告)号：US09646323B2

公开(公告)日：2017-05-09

申请号：US14193622

申请日：2014-02-28

Applicant: AT&T Mobility II LLC

Inventor： Matthew Hull ,  Goshtasb Foroutan

IPC: G06Q30/00 ,  G06Q30/02 ,  H04M3/487 ,  H04M3/42

CPC classification number: G06Q30/0267 ,  G06Q30/02 ,  G06Q30/0242 ,  G06Q30/0244 ,  G06Q30/0261 ,  G06Q30/0269 ,  H04M3/42068 ,  H04M3/4878 ,  H04M2201/10 ,  H04M2207/18

Abstract: Advertisement vendors can be dynamically selected in response to a request from a wireless communication device. A mediation router can receive an ad request from a portal interfaced with a wireless device. Specifically, the mediation router analyzes the request and dynamically selects an ad vendor to service the request, based in part on the analysis. The selected ad vendor supplies the ad and the mediation router ensures that the portal receives the ad. The mediation router selects an ad vendor in a variety of ways including, but not limited to, business decision rules or artificial intelligence and/or a combination thereof. The mediation router further employs customer profiles that help vendors target advertisements to specific consumers and wireless devices.

公开(公告)号：US20150264178A1

公开(公告)日：2015-09-17

申请号：US14727271

申请日：2015-06-01

Applicant: SATMAP International Holdings Ltd.

Inventor： Zia CHISHTI

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5233 ,  H04M3/5133 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5236 ,  H04M2201/10 ,  H04M2201/12

Abstract: Techniques for benchmarking performance in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking performance in a contact center system including pairing a first portion of a plurality of contacts with a plurality of agents using rank-based matching or pattern matching, pairing a remaining portion of the plurality of contacts with the plurality of agents using a random matching strategy, and determining a first amount of performance gain for the contact center system by comparing a first plurality of call outcomes associated with the first portion of the plurality of contacts with a second plurality of call outcomes associated with the remaining portion of the plurality of contacts.

Abstract translation: 披露了在联络中心系统中对性能进行基准测试的技术。 在一个具体实施例中，这些技术可以被实现为用于在联络中心系统中对性能进行基准化的方法，包括使用基于秩的匹配或模式匹配将多个联系人的第一部分与多个代理进行配对，将剩余部分 使用随机匹配​​策略与所述多个代理进行的多个联系，以及通过将与所述多个触点的所述第一部分相关联的第一多个呼叫结果与第二多个触点进行比较来确定所述联络中心系统的第一数量的性能增益 与多个联系人的剩余部分相关联的呼叫结果。

公开(公告)号：US08935394B2

公开(公告)日：2015-01-13

申请号：US13734870

申请日：2013-01-04

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert Willi Artur Ristock ,  Sergey I. Federov

IPC: G06F15/173 ,  H04L12/751 ,  H04L12/24 ,  H04M3/523

CPC classification number: H04L47/122 ,  H04L41/06 ,  H04L41/5064 ,  H04L45/08 ,  H04M3/5237 ,  H04M2201/10 ,  H04M2201/36

Abstract: A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

Abstract translation: 路由系统包括路由器，与路由器相连的统计服务器（Stat Server），接收，处理和存储与事件处理相关的统计信息，以及提供关于通过路由智能的路由器使用的统计信息以及第一代理数据 服务器连接到Stat Server，并通过网络连接到远程联络中心的第二代理数据服务器。 该系统的特征在于Stat Server接收到关于本地队列的事件统计信息，并且通过耦合的第一和第二代理数据服务器，关于远程队列的事件统计信息，向路由器提供与统计信息相关的信息，并且路由器确定 基于所提供的信息将传入事件路由到本地队列或远程队列。

公开(公告)号：US20130191551A1

公开(公告)日：2013-07-25

申请号：US13734870

申请日：2013-01-04

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Herbert Willi Artur Ristock ,  Sergey I. Federov

IPC: H04L12/56

CPC classification number: H04L47/122 ,  H04L41/06 ,  H04L41/5064 ,  H04L45/08 ,  H04M3/5237 ,  H04M2201/10 ,  H04M2201/36

Abstract: A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

公开(公告)号：US08494141B2

公开(公告)日：2013-07-23

申请号：US12360237

申请日：2009-01-27

Applicant: Jana H. Jenkins ,  Lloyd W. Allen, Jr. ,  Steven M. Miller

Inventor： Jana H. Jenkins ,  Lloyd W. Allen, Jr. ,  Steven M. Miller

IPC: H04M3/56

CPC classification number: H04M3/56 ,  H04M3/42059 ,  H04M2201/10

Abstract: Rules-based teleconferencing that may include receiving criteria regarding invitees to a teleconference call, generating rules based on the criteria, and generating a notification regarding the invitees to the teleconference call based on the rules. The criteria may include a quorum of a minimum number of invitees that must be in attendance at the teleconference call or a list of specific invitees required to be in attendance at the teleconference call. A processing device may include a network interface, one or more second interfaces configured to establish a connection between at least three telephones, and a controller configured to establish a teleconference call between the at least three telephones, receive criteria regarding invitees to the teleconference call, generate rules based on the criteria, and generate a notification regarding the invitees to the teleconference call based on the rules.

Abstract translation: 基于规则的电话会议，其可以包括接收关于电话会议呼叫的被邀请者的标准，基于标准生成规则，以及基于规则生成关于电话会议呼叫的受邀者的通知。 标准可能包括必须参加电话会议电话的最少受邀人数的法定人数，或需要参加电话会议电话的特定受邀者的列表。 处理设备可以包括网络接口，被配置为建立至少三个电话之间的连接的一个或多个第二接口以及被配置为在所述至少三个电话之间建立电话会议呼叫的控制器，接收关于所述电话会议呼叫的受邀者的标准， 基于条件生成规则，并根据规则生成关于电话会议呼叫的受邀者的通知。

公开(公告)号：US20130173392A1

公开(公告)日：2013-07-04

申请号：US13777111

申请日：2013-02-26

Applicant: AT&T Mobility II LLC

Inventor： Matthew Hull ,  Goshtasb Foroutan

IPC: G06Q30/02

CPC classification number: G06Q30/0267 ,  G06Q30/02 ,  G06Q30/0242 ,  G06Q30/0244 ,  G06Q30/0261 ,  G06Q30/0269 ,  H04M3/42068 ,  H04M3/4878 ,  H04M2201/10 ,  H04M2207/18

Abstract: Advertisement vendors can be dynamically selected in response to a request from a wireless communication device. A mediation router can receive an ad request from a portal interfaced with a wireless device. Specifically, the mediation router analyzes the request and dynamically selects an ad vendor to service the request, based in part on the analysis. The selected ad vendor supplies the ad and the mediation router ensures that the portal receives the ad. The mediation router selects an ad vendor in a variety of ways including, but not limited to, business decision rules or artificial intelligence and/or a combination thereof. The mediation router further employs customer profiles that help vendors target advertisements to specific consumers and wireless devices.

Abstract translation: 响应于来自无线通信设备的请求，可以动态地选择广告商。 中介路由器可以从与无线设备接口的门户接收广告请求。 具体来说，中介路由器分析请求并动态地选择一个广告供应商来服务该请求，部分基于分析。 所选广告供应商提供广告，中介路由器可确保门户网站收到广告。 中介路由器以各种方式选择广告供应商，包括但不限于商业决策规则或人造智能和/或其组合。 中介路由器还采用客户简档，帮助供应商将广告指向特定消费者和无线设备。