Abstract:
A cloud agent processing method, device, and system. In the present disclosure, an agent server may generate an agent function operating request; send the agent function operating request to an agent call center; receive, after the agent call center processes the agent function operating request, an agent function processing result sent by the agent call center; if the agent function processing result is successful, set a function state of the agent server, and send a state setting indication to an agent terminal. In the technical solutions, function association and state synchronization between the agent terminal and the agent server are implemented only using the agent terminal, which avoids limited device options caused by tight coupling between an agent phone and the agent call center, and further avoids high implementation costs and subsequent high maintenance costs.
Abstract:
Techniques for announcing conference attendance changes in multiple languages and in a minimally disruptive form are described. An embodiment may include batching announcement events for a time period. The time period may be specific, or may be determined by the length of an ongoing announcement. At the end of the batching time, an announcement of the batched events may be streamed to the conference participants. Multiple batched events may be summarized into one announcement. Multiple access points to a conference may be provided, where each access point provides announcements in a different language. Other embodiments are described and claimed.
Abstract:
The invention relates to a method for setting a CRBT, including: initiating a call to a called terminal and receiving a CRBT sent from a CBC, by a calling terminal in a communication network; during the process of playing the CRBT or the communication process or after the call is ended, authenticating the calling terminal by the communication network in response to a CRBT setting request message sent by the calling terminal or the called terminal actively or upon an inquiry, so as to judge whether the calling terminal activated a CRBT service; if it is judged that the calling terminal has not activated a CRBT service, sending, by the communication network, a CRBT service activation message to the calling terminal to instruct the calling terminal to subscribe the CRBT service, and then subscribing, by the calling terminal, the CRBT service through a response to the message; and if it is judged the calling terminal already activated the CRBT service, or the CRBT service is activated by the calling terminal responding to the CRBT service activation message, instructing, by the communication network, the CBC to set a CRBT same as or similar to or associated with the CRBT received by the calling terminal into a CRBT library for the calling terminal.
Abstract:
A virtual environment server records and broadcasts a Uniform Resource Locator (URL), browser state information, and optionally clipping parameters, that are to be associated with a three dimensional (3D) surface in a virtual environment. When a user's Avatar encounters the 3D surface in the virtual environment, the client obtains the URL and browser state information, and obtains the web content using a standard web browser. The web content is stored into an off-screen buffer. The content from the off-screen buffer is then rendered locally as a texture map onto the 3D surface of the virtual environment. Whenever one of the users interacts with the web content, a new URL and new browser state information is used to obtain the updated web content in the same way. The new URL and new browser state information is also passed from the client to the server, so that the server may update the URL and new browser state information in each of the other clients associated with each of the other users.
Abstract:
A caller may set his telephone's substitute ringback tone to be identical to that of the receiver or to that of a third party. Further, a caller may provide a substitute ringback tone to another recipient as a present. A substitute ringback tone playing server in the system checks whether there is a certain key input or key input stream from the caller requesting of bringing substitute ringback tone of the called party. Responding to the request, a bringing server sets the substitute ringback tone code of the caller stored in a playing control server as that of the called party. A user interface server allows a user to select a substitute ringback tone among multiple tones stored in a database to give to another person as a present.
Abstract:
This messaging system is for use in a peer to peer network including at least one depositary peer (PX, PR) adapted to store a message in one or more portions and to send a message notifying the completion of the storage of that portion to at least one superpeer (SPX) of the peer (PX) of the depositor (X) of the message (M). This superpeer (SPX) is adapted to send a notice of reception of the message to a peer (PY) of the addressee (Y) of that message, that notice including a list of the depositary peers (PX, PR) and an identifier of each of the portions of said message stored by each of the depositaries (PX, PR).
Abstract:
Method for setting substitute ringback tone of calling party to be identical with that of called party. A substitute ringback tone playing server 30 in the system checks whether there is a certain key input or key input stream from the calling party requesting of bringing substitute ringback tone of the called party. Responding to the request, a bringing server 70 sets the substitute ringback tone code of the calling party stored in a playing control server 40 as that of the called party. A user interface server 50 allows a user to select a substitute ringback tone among multiple tones stored in a database 62 to give to another person as a present.
Abstract:
A computer conferencing system is provided with a transmission signal synchronization scheme. An Audio signal frame has a synchronization (sync) signal. The formatted audio including the sync signal is transmitted, together with the video signal frame and data signal frame, to the remote conferencing system via a communications network, such as a PSTN. The conferencing system is provided with a synchronization signal generator coupled to the compressed signal output of the audio board by way of a mixer. Further, the system includes a multiplexer/demultiplexer that mutiplexes/demultiplexes compressed and formatted audio/video/data generated by the audio board, video board, and host processor, respectively, with the communication board for transmission to and reception from the remote conferencing system. A synchronization control unit is coupled to data input lines of the multiplexer/demultiplexer for enabling/disabling addition of the sync signal to the audio signal frame, and for selecting a sync signal source according to the priority set by a software module.
Abstract:
Techniques for using validated communications identifiers of a user's communications profile to resolve entries in another user's contact list are described. When a user imports a contact list, the contact list may include multiple entities related to the same person. The system may identify one of the entries in the contact list that corresponds to a validated communications identifier stored in another user's communications profile. The system may identify other validated communications identifiers in the other user's communications profile and cross-reference them against the entries of the contact list. If the system determines the contact list includes entries for the different validated communications identifiers of the other user, the system may consolidate the entries into a single entry associated with the other user.
Abstract:
A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.