公开(公告)号：US08484034B2

公开(公告)日：2013-07-09

申请号：US12058875

申请日：2008-03-31

Applicant: Paul Roller Michaelis ,  David Mohler ,  Charles Wrobel

Inventor： Paul Roller Michaelis ,  David Mohler ,  Charles Wrobel

IPC: G10L21/06

CPC classification number: H04M3/42042 ,  H04M1/578 ,  H04M7/006 ,  H04M2201/39 ,  H04M2203/2061

Abstract: A first party creates and edits a phonetic-alphabet representation of its name. The phonetic representation is conveyed to a second party as “caller-identification” information by messages that set up a call between the parties. The phonetic representation of the name is displayed to the second party, converted to speech, and/or converted to an alphabet of a language of the second party and then displayed to the second party.

Abstract translation: 第一方创建并编辑其名称的语音字母表示。 语音表示通过在各方之间建立呼叫的消息传达给第二方作为“呼叫者识别”信息。 将名称的语音表示显示给第二方，转换为语音，和/或转换为第二方语言的字母表，然后显示给第二方。

公开(公告)号：US20130128743A1

公开(公告)日：2013-05-23

申请号：US13743139

申请日：2013-01-16

Applicant: Twilio, Inc.

Inventor： Jeffrey G. Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04M3/36 ,  H04M1/247

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：US08417523B2

公开(公告)日：2013-04-09

申请号：US12364927

申请日：2009-02-03

Applicant: Eugeniusz Wlasiuk

Inventor： Eugeniusz Wlasiuk

IPC: G10L15/26

CPC classification number: G10L15/1815 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/26 ,  H04M3/493 ,  H04M2201/39 ,  H04M2201/40

Abstract: Systems and methods for an interactive voice response system are described herein. In one embodiment, the system may include a voice recognition module, a session manager, and a voice generator module. An utterance received at the voice recognition module may be converted into one or more structures using a lexicon tied to an ontology. Concepts in the utterance may then be identified. If sufficient information has been provided to identify a relevant service, corresponding text responses associated with that service may then be converted into voice messages by the voice generator.

Abstract translation: 本文描述了用于交互式语音响应系统的系统和方法。 在一个实施例中，系统可以包括语音识别模块，会话管理器和语音生成器模块。 在语音识别模块处接收的话语可以使用与本体相关联的词典来转换成一个或多个结构。 然后可以识别话语中的概念。 如果已经提供足够的信息来识别相关服务，则与该服务相关联的相应文本响应然后可以被语音生成器转换成语音消息。

公开(公告)号：US08401848B2

公开(公告)日：2013-03-19

申请号：US12638583

申请日：2009-12-15

Applicant: Sangar Dowlatkhah

Inventor： Sangar Dowlatkhah

IPC: G10L13/08 ,  G10L15/26

CPC classification number: H04W4/14 ,  G10L13/00 ,  G10L13/08 ,  G10L15/26 ,  G11C11/5628 ,  G11C2211/5621 ,  H04L51/066 ,  H04L67/2823 ,  H04M1/72552 ,  H04M3/5322 ,  H04M7/0048 ,  H04M2201/39 ,  H04M2201/40 ,  H04W4/12 ,  H04W4/18 ,  H04W76/10

Abstract: A system, method, and computer-readable storage device for sending a spoken message as a text message. The method includes initiating a connection with a first subscriber, receiving from the first subscriber a spoken message and spoken disambiguating information associated with at least one recipient address. The method further includes converting the spoken message to text via an audible text center subsystem (ATCS), and delivering the text to the recipient address. The method can also include verifying a subscription status of the first subscriber, or delivering the text to the recipient address based on retrieved preferences of the first subscriber. The preferences can be retrieved from a consolidated network repository or embedded within the spoken message. Text and the spoken message can be delivered to the same or different recipient addresses. The method can include updating recipient addresses based on a received oral command from the first subscriber.

Abstract translation: 用于发送口语消息作为文本消息的系统，方法和计算机可读存储设备。 该方法包括发起与第一用户的连接，从第一用户接收与至少一个接收者地址相关联的口头消息和口头消歧信息。 该方法还包括经由可听文本中心子系统（ATCS）将口语消息转换为文本，并将文本传送到接收者地址。 该方法还可以包括验证第一订户的订阅状态，或者基于检索到的第一订户的偏好将文本递送到接收者地址。 可以从统一的网络存储库中获取偏好，或​​者嵌入在口头消息中。 文本和口头消息可以传递到相同或不同的收件人地址。 该方法可以包括基于从第一用户接收的口令命令来更新接收者地址。

公开(公告)号：US08392192B2

公开(公告)日：2013-03-05

申请号：US12563110

申请日：2009-09-18

Applicant: Samuel Seungmin Cho ,  Oon-Gil Paik

Inventor： Samuel Seungmin Cho ,  Oon-Gil Paik

IPC: G10L13/08

CPC classification number: G06Q30/0603 ,  G10L13/00 ,  H04M3/432 ,  H04M3/533 ,  H04M2201/39

Abstract: Methods and apparatuses are disclosed for improving transaction success rates for voice reminder applications in e-commerce. In one embodiment of the invention, the voice reminder applications in e-commerce utilizes a network-based text-to-speech (TTS) alert system, which can generate a purchase reminder associated with a recipient's potential purchase. The network-based text-to-speech (TTS) alert system can also deliver the purchase reminder to a recipient's voicemail and leave a transaction identifier number and a centralized or a recipient-specific call-back phone number to the recipient's voicemail. A recipient can utilize the transaction identifier number, the centralized or the recipient-specific call-back phone number, and optionally a recipient-specific password to make a phone call to retrieve the purchase reminder previously delivered to the recipient's voicemail by the network-based text-to-speech (TTS) alert system. Then, the recipient can authorize and/or complete a transaction related to the purchase reminder over the same phone call.

Abstract translation: 公开了用于提高电子商务中的语音提醒应用的交易成功率的方法和装置。 在本发明的一个实施例中，电子商务中的语音提醒应用利用基于网络的文本到语音（TTS）警报系统，其可以产生与接收者的潜在购买相关联的购买提醒。 基于网络的文本到语音（TTS）警报系统还可以将收据提醒发送到接收者的语音邮件，并将接收者的语音信箱留下交易标识号和集中式或接收者特定的回拨电话号码。 收件人可以使用交易标识符号码，集中式或接收者特定的回叫电话号码，以及可选择的收件人专用密码进行电话呼叫以检索先前通过基于网络的邮件传送到接收者的语音邮件的购买提醒 文本到语音（TTS）警报系统。 然后，收件人可以通过同一电话授权和/或完成与购买提醒有关的交易。

公开(公告)号：US08380508B2

公开(公告)日：2013-02-19

申请号：US12479007

申请日：2009-06-05

Applicant: Michael D. Plumpe

Inventor： Michael D. Plumpe

IPC: G10L13/02

CPC classification number: G10L13/033 ,  G10L13/08 ,  H04M3/493 ,  H04M2201/39

Abstract: A local text to speech feedback loop is utilized to modify algorithms used in speech synthesis to provide a user with an improved experience. A remote text to speech feedback loop is utilized to aggregate local feedback loop data and incorporate best solutions into new improved text to speech engine for deployment.

Abstract translation: 利用本地文本到语音反馈回路来修改语音合成中使用的算法，为用户提供改进的体验。 利用远程文本到语音反馈回路来聚合局部反馈回路数据，并将最佳解决方案纳入到新的改进的文本到语音引擎中进行部署。

公开(公告)号：US20130028394A1

公开(公告)日：2013-01-31

申请号：US13632872

申请日：2012-10-01

Applicant: TWILIO, INC.

Inventor： Jeffrey G. Lawson ,  John Wolthuis ,  Evan Mansfield Cooke

IPC: H04M3/22

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：US08358746B2

公开(公告)日：2013-01-22

申请号：US12579775

申请日：2009-10-15

Applicant: Ashutosh Adkar ,  Amey Kulkarni ,  Anand Paithankar

Inventor： Ashutosh Adkar ,  Amey Kulkarni ,  Anand Paithankar

IPC: H04M1/64 ,  H04M3/42 ,  G06F3/00 ,  H04L12/16

CPC classification number: H04M7/0027 ,  H04M1/72558 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/42 ,  H04M2201/60

Abstract: Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel.

Abstract translation: 提供了用于将内容作为语音电话会话的一部分共享的方法，设备和系统。 更具体地，可以通过选择，拖动和删除该内容的表示到语音通信会话的表示上来将内容添加到语音通信会话。 在所选择的内容包括音频文件的情况下，该内容通过语音通信信道播放。 在所选择的内容包括文本的情况下，将文本转换成语音，然后通过语音通信信道播放。

公开(公告)号：US20130010938A1

公开(公告)日：2013-01-10

申请号：US13593877

申请日：2012-08-24

Applicant: Wendell J. Smith

Inventor： Wendell J. Smith

IPC: H04M11/00

CPC classification number: H04M3/493 ,  H04M3/229 ,  H04M3/42059 ,  H04M2201/39

Abstract: A system and method for telephone service technicians to retrieve telephone line assignment information, including receiving a telephone call from a telephone service technician. A telephone number assigned to a customer of a communications carrier may be received, where the telephone number is associated with a telephone operating on a wired communications network, such as the public switched telephone network (PSTN). Telephone line assignment information may be requested, where the telephone line assignment information includes cable and line pair information. The telephone line assignment information may be converted into speech synthesized audible signals and communicated to the telephone service technician during the telephone call. The conversion of the telephone line assignment information may be performed by an interactive voice response system.

Abstract translation: 一种用于电话服务技术人员检索电话线分配信息的系统和方法，包括从电话服务技术人员接收电话呼叫。 可以接收分配给通信运营商的客户的电话号码，其中电话号码与在诸如公共交换电话网（PSTN）的有线通信网络上操作的电话相关联。 可以请求电话线分配信息，其中电话线分配信息包括电缆和线路对信息。 电话线分配信息可以被转换成语音合成的可听信号，并在电话呼叫期间传送给电话服务技术人员。 电话线分配信息的转换可以由交互式语音响应系统来执行。

公开(公告)号：US20120219126A1

公开(公告)日：2012-08-30

申请号：US13460701

申请日：2012-04-30

Applicant: Gilad Odinak

Inventor： Gilad Odinak

IPC: H04M11/00

CPC classification number: H04M3/5183 ,  G10L13/043 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/5235 ,  H04M3/5322 ,  H04M3/533 ,  H04M3/53366 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/306 ,  H04M2203/4536 ,  H04M2203/558

Abstract: A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted into synthesized speech utterances. The synthesized speech utterances are provided to the caller. A record of the call is processed and presented to a further live agent for manipulation. The manipulated record is stored.

Abstract translation: 提供了一种用于处理呼叫者和实时代理之间的呼叫的系统和方法。 从呼叫者接收到语音语音语句，并将其转换为文本。 响应于语言语音语音流从代理接收到文本消息，并将其转换为合成语音语音。 合成语音话语被提供给呼叫者。 呼叫的记录被处理并呈现给另一个活动代理以进行操纵。 操纵的记录被存储。