Semiautomated relay method and apparatus

    公开(公告)号:US12136426B2

    公开(公告)日:2024-11-05

    申请号:US18545214

    申请日:2023-12-19

    Applicant: Ultratec, Inc.

    Abstract: A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.

    Semiautomated relay method and apparatus

    公开(公告)号:US12136425B2

    公开(公告)日:2024-11-05

    申请号:US18144644

    申请日:2023-05-08

    Applicant: Ultratec, Inc.

    Abstract: A method to transcribe communications includes the steps of obtaining a plurality of hypothesis transcriptions of a voice signal generated by a speech recognition system, determining consistent words that are included in at least first and second of the plurality of hypothesis transcriptions, in response to determining the consistent words, providing the consistent words to a device for presentation of the consistent words to an assisted user, and presenting the consistent words via a display screen on the device, wherein a rate of the presentation of the words on the display screen is variable.

    911 Call Assistance for Assisted Device User
    23.
    发明公开

    公开(公告)号:US20230208962A1

    公开(公告)日:2023-06-29

    申请号:US18111695

    申请日:2023-02-20

    Applicant: Ultratec, Inc.

    Abstract: An assisted user's (AU's) captioning device for assisting an AU during a call with a hearing user (HU) wherein the hearing user uses a HU's communication device, the captioning device comprising a display screen and a processor linked to the display screen, the processor programmed to perform the steps of upon receiving a call, automatically determining if the call is from one of a first set of HUs, upon determining that the call is from one of the first set of HUs, automatically initiating captioning and presenting captions of an HU voice signal during at least a portion of the call, and upon determining that the call is not from one of the first set of HUs, starting the call without captioning and providing an option to the AU to initiate captioning during the call.

    SEMIAUTOMATED RELAY METHOD AND APPARATUS

    公开(公告)号:US20220103683A1

    公开(公告)日:2022-03-31

    申请号:US17550012

    申请日:2021-12-14

    Applicant: Ultratec, Inc.

    Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

    SEMIAUTOMATED RELAY METHOD AND APPARATUS

    公开(公告)号:US20220028394A1

    公开(公告)日:2022-01-27

    申请号:US17498386

    申请日:2021-10-11

    Applicant: Ultratec, Inc.

    Abstract: A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

    Dual compatibility phone system
    26.
    发明授权

    公开(公告)号:US11153432B1

    公开(公告)日:2021-10-19

    申请号:US16773058

    申请日:2020-01-27

    Applicant: Ultratec, Inc.

    Abstract: A method of operating a captioned telephone comprising the steps of dialing a telephone number to a relay gateway, connecting to the gateway over a communication network, performing a test to assess communication network quality, based on the test results, setting up the captioned telephone to operate in at least one of a first mode and a second mode wherein each of the first and second modes is one of (i) a PSTN mode in which data is communicated between the captioned telephone and the relay gateway via analog transmission and (ii) an IP mode in which data is communicated between the captioned telephone and the relay gateway via the Internet.

    SEMIAUTOMATED RELAY METHOD AND APPARATUS

    公开(公告)号:US20210234959A1

    公开(公告)日:2021-07-29

    申请号:US17232681

    申请日:2021-04-16

    Applicant: Ultratec, Inc.

    Abstract: A system includes a first user device configured to perform captioning session operations, a call-assistant (CA) device remote from the first user device, and a remote relay server separate from the CA device. The relay server initiates a captioning process, receives, from the first user device, a request to initiate a captioning session, establishes the session, assigns the session to the CA, receives first audio data from the first user device derived from a second user device, directs the first audio data to the CA device, receives, from the CA device, second audio data related to the first audio data and derived from CA speech, accesses an ASR engine trained to the CA voice, generates captioned text including a transcription of the second audio data, generates screen information including the transcription, directs the screen information to the CA device, and directs the captioned text to the first user device.

    Captioned telephone service
    28.
    发明授权

    公开(公告)号:US11005991B2

    公开(公告)日:2021-05-11

    申请号:US16677293

    申请日:2019-11-07

    Applicant: Ultratec, Inc.

    Abstract: A captioning system includes an assisted user's communication system, including a display screen, a microphone, a speaker, an input device for specifying a calling number of a hearing user's communication device, and a processor linked to the display screen microphone, speaker and input device. The processor is programmed to perform the steps of: (i) upon entry of a calling number via the input device, scanning the calling number, (ii) identifying a type of the calling number; (iii) where the type is a first type, performing a first process to initiate a remote captioning service; and (iv) where the type is a second type, performing a second process to initiate a remote captioning service where the second process is different than the first process.

    Semiautomated relay method and apparatus

    公开(公告)号:US10917519B2

    公开(公告)日:2021-02-09

    申请号:US16537196

    申请日:2019-08-09

    Applicant: Ultratec, Inc.

    Abstract: A method and system to transcribe communications the method comprising the steps of obtaining an audio message originating at a first device during a voice communication session between the first device and a second device, providing the audio message to a first speech recognition system to generate a first transcript of the audio message, directing the first transcript to the second device, in response to obtaining an indication that indicates a quality of the first transcript is below a quality threshold, using a second speech recognition system to generate a second transcript based on the audio message while continuing to provide the audio data to the first speech recognition system to generate the first transcript and, in response to occurrence of an event that indicates the second transcript is to be directed to the second device, directing the second transcript to the second device instead of directing the first transcript.

    SEMIAUTOMATED RELAY METHOD AND APPARATUS
    30.
    发明申请

    公开(公告)号:US20200153958A1

    公开(公告)日:2020-05-14

    申请号:US16740582

    申请日:2020-01-13

    Applicant: Ultratec, Inc.

    Abstract: A method to transcribe communications includes the steps of obtaining a voice signal originating at a first device configured for verbal communication with a second device and providing the voice signal to an automated speech recognition system configured to transcribe the signal. Before determining a final transcription, the method obtains a first hypothesis transcription including one or more first words determined to be a transcription of at least a first portion of the voice signal and a second hypothesis transcription including a plurality of second words determined to be a transcription of at least a second portion of the voice signal that includes the first portion of the voice signal, determines one or more consistent words included in both hypothesis transcriptions, and in response, transmits the consistent words to the second device for presentation before the final transcription of the voice signal is provided to the second device.

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