公开(公告)号：US20170006157A1

公开(公告)日：2017-01-05

申请号：US15107379

申请日：2013-12-24

Applicant: TELIO NEDERLAND B.V.

Inventor： Gerolf Kiliaan TOORENAAR

IPC: H04M3/42 ,  H04M15/08 ,  H04M7/00

CPC classification number: H04M3/42195 ,  H04M3/42059 ,  H04M3/42102 ,  H04M7/0024 ,  H04M15/08 ,  H04M2201/14 ,  H04M2203/2011

Abstract: A telecommunication system enables a server to receive a request from a calling external telecommunication device (CTD) for a telecommunication connection with a receiving external telecommunication device (RTD), establish data connection with CTD in response to request, receive from CTD a receiver identifier (RID) and store RID, establish a data connection with RTD using RID, transmit to RTD, after data connection is established, a server identifier (SID), close data connection with RTD after transmission, receive a request for a telecommunication connection from RID via SID within a time slot after said closing, check, in response to request for a telecommunication connection from RTD via SID, if RID of RTD matches stored RID, and establish a telecommunication connection through server between CTD and RTD if RID matches stored RID.

Abstract translation: 电信系统使得服务器能够从用于与接收外部电信设备（RTD）的电信连接的呼叫外部电信设备（CTD）接收请求，响应于请求与CTD建立数据连接，从CTD接收接收者标识符 RID）并存储RID，使用RID建立与RTD的数据连接，在建立数据连接后传送到RTD，传输后的服务器标识符（SID），与RTD的紧密数据连接，从RID经由 在所述关闭之后的时隙内的SID，响应于从RTD经由SID的电信连接的请求，如果RTD的RID与存储的RID匹配，并且如果RID与存储的RID匹配，则通过CTD和RTD之间的服务器建立电信连接。

公开(公告)号：US09467854B2

公开(公告)日：2016-10-11

申请号：US14596314

申请日：2015-01-14

Applicant: Google Inc.

Inventor： Jan Tomas Lundqvist ,  Jonas Erik Lindberg ,  Sailesh Nepal

IPC: H04M1/66 ,  H04M1/68 ,  H04M3/16 ,  H04W12/06 ,  H04W4/06 ,  H04M3/56 ,  H04W8/26 ,  H04M1/725 ,  H04M3/42

CPC classification number: H04W12/06 ,  H04L63/0876 ,  H04M1/72563 ,  H04M3/42059 ,  H04M3/56 ,  H04M3/567 ,  H04M2201/14 ,  H04M2203/152 ,  H04M2203/2088 ,  H04M2207/18 ,  H04W4/06 ,  H04W4/16 ,  H04W8/26

Abstract: A computer-implemented technique can include joining, by a computing device having one or more processors, a conference session hosted by a server via a wireless computing network. In response to joining the conference session, the computing device can receive, from the server via the wireless computing network, a dial-in telephone number for reconnecting to the conference session. The computing device can detect a trigger condition indicative of a need to reconnect to the conference session via a cellular telephone network. In response to detecting the trigger condition, the computing device can initiate a telephone call to the dial-in telephone number via the cellular telephone network. In response to the server obtaining authentication of a caller identification of the computing device, the computing device can rejoin the conference session via the cellular telephone network.

Abstract translation: 计算机实现的技术可以包括通过具有一个或多个处理器的计算设备通过无线计算网络加入由服务器托管的会议会话。 响应于加入会议会话，计算设备可以经由无线计算网络从服务器接收用于重新连接到会议会话的拨入电话号码。 计算设备可以检测指示需要经由蜂窝电话网络重新连接到会议会话的触发条件。 响应于检测到触发条件，计算设备可以通过蜂窝电话网络发起到拨入电话号码的电话呼叫。 响应于服务器获得计算设备的呼叫者识别的认证，计算设备可以经由蜂窝电话网络重新加入会议会话。

公开(公告)号：US09438736B2

公开(公告)日：2016-09-06

申请号：US14505989

申请日：2014-10-03

Applicant: 8×8, Inc.

Inventor： Robert Townsend

IPC: H04M3/51 ,  H04M3/523 ,  H04M3/436

CPC classification number: H04M3/5175 ,  H04M3/436 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M15/80 ,  H04M15/8027 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18

Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Abstract translation: 本文件讨论了限制与多个租户的主机的联网联络中心的联系。 在示例实施例中，通信由联网的联络中心接收。 在确定是否允许通信到达联络中心资源时，可以检查联系率值。 接触率值可以表示在一段时间间隔内允许的接触量。 对于一些示例实施例，基于接触率值来确定网络联络中心是否接受或拒绝通信。

公开(公告)号：US09401992B2

公开(公告)日：2016-07-26

申请号：US13551263

申请日：2012-07-17

Applicant: Sharath Srinivas ,  Bo Hu ,  Johannes A. Koomen

Inventor： Sharath Srinivas ,  Bo Hu ,  Johannes A. Koomen

IPC: H04M3/523

CPC classification number: H04M3/5232 ,  H04M3/5166 ,  H04M3/5231 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/402

Abstract: Systems and methods of routing calls may include receiving a plurality of calls, and for each of the plurality of calls, determining a threshold time that may be a maximum service time for the call, estimating an expected service time for the call, comparing the threshold time with the expected service time for the call, and assigning the call into one of a plurality of queues based upon the comparing. The method of routing may further include prioritizing the plurality of queues based upon the expected service time for each call in each of the plurality of queues, directing each call in a first queue of the plurality of queues to a first group of agents, and providing a callback prompt to each call in a second queue of the plurality of queues, wherein a priority of the first queue is higher than a priority of the second queue.

Abstract translation: 路由呼叫的系统和方法可以包括接收多个呼叫，并且对于多个呼叫中的每一个，确定可以是呼叫的最大服务时间的阈值时间，估计呼叫的预期服务时间，比较阈值 具有预期的呼叫服务时间，并且基于该比较将该呼叫分配到多个队列中的一个队列中。 路由的方法还可以包括基于多个队列中的每一个中的每个呼叫的每个呼叫的预期服务时间来对多个队列进行优先级排序，将多个队列中的每个呼叫定向到第一组代理，并且提供 对所述多个队列的第二队列中的每个呼叫的回叫提示，其中所述第一队列的优先级高于所述第二队列的优先级。

公开(公告)号：US20160205257A1

公开(公告)日：2016-07-14

申请号：US15077158

申请日：2016-03-22

Applicant: James Luke SONTAG ,  Robert Angelo DiFALCO ,  Joel Gregg NORVELL

Inventor： James Luke SONTAG ,  Robert Angelo DiFALCO ,  Joel Gregg NORVELL

IPC: H04M3/56 ,  H04N7/15 ,  H04M3/22 ,  H04N7/14 ,  H04M7/00 ,  H04M3/42

CPC classification number: H04M3/563 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/2218 ,  H04M3/42008 ,  H04M3/42221 ,  H04M3/432 ,  H04M3/565 ,  H04M7/006 ,  H04M2201/14 ,  H04M2203/5063 ,  H04N7/147 ,  H04N7/15

Abstract: A system registers participant information and inter-participant relationship information, and then, at variable times, selects two or more participants with a pre-existing relationship and attempts to establish a communication link between them. At least one of the participants is notified that the communication link will be attempted, shortly before the attempt is made. The identities of the selected participants are withheld from at least one of the participants (and potentially from all of the participants), so the call is a partial surprise (i.e., the participant may know the set of possible people from whom the call could be, but does not know exactly which person or people are calling until he answers the call). A number of applications are described and claimed.

Abstract translation: 系统注册参与者信息和参与者间关系信息，然后在可变时间选择具有预先存在关系的两个或多个参与者，并尝试在它们之间建立通信链路。 在尝试之前不久，通知至少有一个参与者将尝试通信链接。 所选择的参与者的身份从至少一个参与者（并且可能来自所有参与者）中被扣留，因此该呼叫是部分惊喜（即，参与者可以知道呼叫可能来自哪一组的可能的人 但是，直到他接听电话才知道其中哪个人正在打电话。 许多应用被描述和要求保护。

公开(公告)号：US09332109B2

公开(公告)日：2016-05-03

申请号：US13968351

申请日：2013-08-15

Applicant: Scott Alexander Strozier

Inventor： Scott Alexander Strozier

IPC: H04M3/42 ,  H04M1/725 ,  H04M3/22

CPC classification number: H04M1/72525 ,  H04M1/72572 ,  H04M3/2281 ,  H04M2201/14 ,  H04M2203/053 ,  H04W4/50 ,  H04W4/90

Abstract: Phone call tracing is a law enforcement tool best known for its use by the Federal Bureau of Investigation in trying to catch kidnappers. Tracing a call is useful for law enforcement and intelligence agencies in order to capture potentially dangerous people. Although useful, tracing a phone call has one drawback: time. It takes time to trace a call. Because of the time it takes to trace a call, the phone is usually hung up or turned off before a trace can be completed. Since there is no way for the trace to be hurried, I propose a phone app that when uploaded to a phone will prevent the phone from disconnecting from the network. This app would upload on the electrical signal carrying the audio and/or video signal. The app will upload into the phone and interfere with the phones ability to terminate the call without indicating that the phone is still connected to the network. With the app downloaded, the app will keep the phone call active so that the trace can then be completed.

Abstract translation: 电话追踪是一种执法工具，最为人知的是由联邦调查局试图缉拿绑架者。 跟踪电话对于执法和情报机构来说是有用的，以便捕获潜在的危险人员。 虽然有用，追踪电话有一个缺点：时间。 跟踪呼叫需要时间。 由于跟踪呼叫所需的时间，手机通常会挂断或关闭，之后才能完成跟踪。 既然没有办法赶紧跟踪，我建议一个电话应用程序，当上传到手机将阻止手机从网络断开连接。 该应用程序将上传载有音频和/或视频信号的电信号。 应用程序将上传到手机，并干扰手机终止呼叫的能力，而不指示手机仍然连接到网络。 随着应用程序的下载，应用程序将保持电话活动，以便跟踪可以完成。

公开(公告)号：US09264537B2

公开(公告)日：2016-02-16

申请号：US13705276

申请日：2012-12-05

Applicant: Todd Poremba

Inventor： Todd Poremba

IPC: H04M11/04 ,  H04M3/436 ,  H04M3/51

CPC classification number: H04M3/2281 ,  H04M3/436 ,  H04M3/493 ,  H04M3/5116 ,  H04M2201/14 ,  H04M2203/551 ,  H04M2242/04 ,  H04W4/90

Abstract: A blacklist of known harassing or non-legitimate emergency calls is maintained. An incoming emergency call is checked against emergency call records to determine if multiple emergency calls have been made recently, from the same general location, and destined to the same PSAP. Feedback is provided regarding the number of recent calls made and the possibility of a false positive, based on call history from known handsets in the area, including the possibility of a phone with a known MEID/ESN, when powered up, receiving the same 911-xxx-xxxx. Blacklisting may be approved or not based on the feedback. A telephone number or MIN may be placed on a “blacklist” with a ‘timer’. Subsequent calls to that phone number will be assigned a different SIP URI (a unique URI per destination determined prior to lookup on the blacklist) and be directed elsewhere. The call may be completed to an administrative line.

Abstract translation: 维持已知骚扰或非合法紧急呼叫的黑名单。 根据紧急呼叫记录检查进入的紧急呼叫，以确定最近是否从相同的一般位置进行了多次紧急呼叫，并注定到同一个PSAP。 根据来自该地区已知手机的呼叫历史，包括具有已知MEID / ESN的电话的可能性，在上电时接收到相同的911，提供关于最近的呼叫数量和假阳性的反馈的可能性 -xxx-xxxx。 基于反馈可以批准黑名单。 电话号码或MIN可以放在带有“定时器”的“黑名单”上。 对该电话号码的后续呼叫将被分配不同的SIP URI（在黑名单上查找之前确定的每个目的地的唯一URI），并被指向其他地方。 呼叫可以完成到一个管理行。

公开(公告)号：US09253322B1

公开(公告)日：2016-02-02

申请号：US14296551

申请日：2014-06-05

Applicant: West Corporation

Inventor： Silke Witt-ehsani

IPC: G10L25/93 ,  H04M3/493

CPC classification number: H04M3/2218 ,  G10L25/48 ,  H04M3/4936 ,  H04M2201/14 ,  H04M2203/355

Abstract: Example embodiments of the present invention may include a method that includes collecting caller response timings to each of a plurality of dialog states conducted during a call, and estimating a plurality of parameters based on the caller response timings. The method may also include selecting a response completeness value responsive to the estimated plurality of parameters, the response completeness value is used to calculate at least one optimal timeout value. The method may also include selecting the at least one optimal timeout value, and setting the at least one optimal timeout value for each of the corresponding dialog states. The timeout value(s) may be used for subsequent calls to provide optimal user satisfaction and call success rates.

Abstract translation: 本发明的示例性实施例可以包括一种方法，其包括：收集在呼叫期间进行的多个对话状态中的每一个的呼叫者响应定时，以及基于呼叫者响应时间估计多个参数。 该方法还可以包括响应于估计的多个参数来选择响应完整性值，响应完整性值被用于计算至少一个最优超时值。 该方法还可以包括选择至少一个最优超时值，以及为每个相应对话状态设置至少一个最优超时值。 超时值可用于后续呼叫，以提供最佳用户满意度和呼叫成功率。

公开(公告)号：US20160028884A1

公开(公告)日：2016-01-28

申请号：US14766409

申请日：2014-01-27

Applicant: BEIJING QIHOO TECHNOLOGY COMPANY LIMITED ,  QIZHI SOFTWARE (BEIJING) COMPANY LIMITED

Inventor： Yi Ding ,  Yuan Li

IPC: H04M3/436

CPC classification number: H04M3/436 ,  H04L65/1069 ,  H04L65/1079 ,  H04M3/04 ,  H04M2201/14 ,  H04W12/08 ,  H04W12/12

Abstract: Disclosed are method, device and system for processing a calling requires message of a mobile terminal, the method comprising: triggering a pre-embedded blocking program in the calling process; upon detecting a calling request message, the blocking program acquires an incoming call number in the calling request message; the blocking program determines whether the incoming call number is a call number defined by a preset rule, if the incoming call number is a call number defined by the preset rule, then delaying the ring of the phone number defined by the preset rule. The present invention protects a user from the harassment of a malicious harassing call, thus avoiding unnecessary financial loss.

Abstract translation: 公开了用于处理移动终端的呼叫请求消息的方法，设备和系统，该方法包括：在呼叫过程中触发预嵌入的阻塞程序; 阻塞程序在检测到呼叫请求消息时，获取呼叫请求消息中的呼入号码; 阻塞程序确定来电号码是否是由预设规则定义的呼叫号码，如果来电号码是由预设规则定义的呼叫号码，则延迟由预设规则定义的电话号码的铃声。 本发明保护用户不受恶意骚扰的骚扰，从而避免不必要的经济损失。

公开(公告)号：US09197743B2

公开(公告)日：2015-11-24

申请号：US13724508

申请日：2012-12-21

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Min-gyu Sun

IPC: H04L29/06 ,  H04M3/42

CPC classification number: H04M3/42195 ,  H04L29/06 ,  H04L65/1036 ,  H04L65/105 ,  H04L65/1069 ,  H04M2201/14

Abstract: Provided are a Voice over Internet Protocol (VoIP) gateway device, a control method thereof, and a VoIP gateway system. The VoIP gateway device includes: a connector which is connected to a first terminal; a communication unit which communicates with a proxy server that relays a VoIP communication; a storage unit which stores a ringtone corresponding to a call received by a call back function; and a controller which transmits an invite message to the proxy server for connecting a call from a first terminal to a second terminal corresponding to the call back function upon request from the first terminal for the call back function, and transmits the stored ringtone to the first terminal upon receiving a ringing message from the proxy server in response to the invite message.

Abstract translation: 提供了一种因特网协议语音（VoIP）网关设备，其控制方法和VoIP网关系统。 VoIP网关设备包括：连接到第一终端的连接器; 与中继VoIP通信的代理服务器通信的通信单元; 存储单元，存储与由回叫功能接收的呼叫相对应的铃声; 以及控制器，其向所述代理服务器发送邀请消息，用于从所述第一终端请求从所述第一终端到对应于所述回叫功能的第二终端连接呼叫，并且将所存储的铃声发送到所述第一终端 响应于邀请消息从代理服务器接收到振铃消息。