公开(公告)号：US20150063559A1

公开(公告)日：2015-03-05

申请号：US14011065

申请日：2013-08-27

Applicant: James Siminoff

Inventor： James Siminoff

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/42365 ,  H04M3/2218 ,  H04M3/432 ,  H04M3/5158 ,  H04M3/5232 ,  H04M2203/551

Abstract: A computer system for controlling calls to a call target, including a processor in communication with non-volatile memory, the non-volatile memory executing code including code for receiving call target information relating to the call target, code for accessing a database and retrieving a contact rate for a time period for the call target, code for placing a call target identifier in a queue indicating the call target will be called during the time period, when the time period has a contact rate greater than a threshold rate, code for placing a call to the call target during the time period, and code for updating the contact rate based on an outcome of the call.

Abstract translation: 一种用于控制对呼叫目标的呼叫的计算机系统，包括与非易失性存储器通信的处理器，所述非易失性存储器执行代码包括用于接收与呼叫目标相关的呼叫目标信息的代码，用于访问数据库的代码和检索 呼叫目标的时间段的联系率，在该时间段期间将呼叫用于将呼叫目标标识符放置在指示呼叫目标的队列中的代码，当时间段具有大于阈值速率的联系率时，用于放置的代码 在该时间段期间对呼叫目标的呼叫以及基于呼叫结果来更新联系率的代码。

公开(公告)号：US20140369479A1

公开(公告)日：2014-12-18

申请号：US13916187

申请日：2013-06-12

Applicant: James Siminoff

Inventor： James Siminoff

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5158 ,  H04M3/5235 ,  H04M2201/18

Abstract: A computer system for processing audio on a call having a processor in communication with non-volatile memory having code for converting recorded audio into a vector, comparing the recorded audio vector with a plurality of audio vectors and generating a comparative match number for each comparison, identifying a closest audio vector having a highest comparative match number above a predetermined threshold match number, connecting the call to an agent when the closest audio vector is designated as live-voice.

Abstract translation: 一种用于处理呼叫中的音频的计算机系统，所述计算机系统具有与具有用于将记录的音频转换为向量的代码的非易失性存储器通信的处理器，将记录的音频向量与多个音频向量进行比较，并且生成每个比较的比较匹配号， 识别具有高于预定阈值匹配号码的最高比对匹配号码的最接近的音频矢量，当最接近的音频矢量被指定为实时声音时，将呼叫连接到代理。

公开(公告)号：US20140329507A1

公开(公告)日：2014-11-06

申请号：US13886710

申请日：2013-05-03

Applicant: James Siminoff

Inventor： James Siminoff

IPC: H04W4/16

CPC classification number: H04M3/432 ,  H04M3/00 ,  H04M2242/28 ,  H04W68/00

Abstract: A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be contacted and information allowing access to the user's calendar or email, code for accessing the user's calendar or email and identifying the scheduled call in the user's calendar or email, the scheduled call having information including at least a scheduled call number and a scheduled call time, code for placing a call to the scheduled call number before the scheduled call time, code for placing a call to the user at the user phone number before the scheduled call time, code for confirming the user has answered the call to the user, and code for connecting the call to the user to the call to the scheduled call number.

Abstract translation: 一种用于将用户连接到调度呼叫的计算机系统，包括与非易失性存储器通信的处理器和用于接收用户可能被联系的用户电话号码的代码和允许访问用户的日历或电子邮件的代码用于访问的代码 用户的日历或电子邮件，并且在用户的日历或电子邮件中标识所调度的呼叫，所调度的呼叫具有至少包括调度的呼叫号码和调度的呼叫时间的信息，用于在所调度的呼叫时间之前发出对所调度的呼叫号码的呼叫的代码 用于在预定的呼叫时间之前以用户电话号码呼叫用户的代码，用于确认用户的代码已经应答了对用户的呼叫，以及用于将呼叫连接到用户的代码到对所调度的呼叫号码的呼叫 。

公开(公告)号：USD710727S1

公开(公告)日：2014-08-12

申请号：US29459266

申请日：2013-06-27

Applicant: James Siminoff

Designer： James Siminoff

公开(公告)号：US08719004B2

公开(公告)日：2014-05-06

申请号：US12727736

申请日：2010-03-19

Applicant: James Siminoff

Inventor： James Siminoff

IPC: G06F17/20 ,  G10L15/00 ,  G10L15/18 ,  G10L21/00 ,  G10L25/00 ,  G10L15/26 ,  G10L15/04

CPC classification number: G10L15/265 ,  G10L15/04 ,  G10L15/26

Abstract: A system, method and software product punctuates voicemail transcription text. A transcription text of the voicemail message is generated and the pauses between words of the transcribed text are determined. Ellipses are inserted into the transcription text at the position of “er” and “ahh” type words and pauses between words of the transcribed text.

Abstract translation: 系统，方法和软件产品标注语音邮件转录文本。 生成语音邮件消息的转录文本，并确定转录文本的字之间的暂停。 在“呃”和“嗯”字的位置插入转录文本中的椭圆，并在转录文本的单词之间暂停。