公开(公告)号：US08670541B2

公开(公告)日：2014-03-11

申请号：US11330828

申请日：2006-01-12

Applicant: John Wesley Moss ,  Thomas Joseph McBlain ,  Dianna Inara Tiliks ,  Nancy Ann Book ,  Susanne Marie Crockett ,  Carol Shifrin Gruchala

Inventor： John Wesley Moss ,  Thomas Joseph McBlain ,  Dianna Inara Tiliks ,  Nancy Ann Book ,  Susanne Marie Crockett ,  Carol Shifrin Gruchala

IPC: H04M3/42

CPC classification number: H04M3/42042 ,  H04M1/57 ,  H04M1/571 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/436 ,  H04M3/533 ,  H04M3/53383 ,  H04M2201/39 ,  H04M2203/2011 ,  H04M2242/22 ,  H04Q3/0025 ,  H04Q3/0029

Abstract: All calls terminating to a customer's directory number are intercepted. If caller identification information can be presented, the call is forwarded to a service node for disposition. The service node reconfigures signaling information of the call so that the call is not intercepted, then forwards the call to the subscriber's telephone. When the call is answered, the service node states the name or telephone number of the calling party which has been retrieved from the signaling information. The caller can decide whether to take the call, deny the call, send the call to voice mail or send a sales refusal message or other disposition option.

Abstract translation: 所有终止于客户目录号码的呼叫都将被拦截。 如果可以呈现呼叫者识别信息，则将呼叫转发到服务节点进行处理。 服务节点重新配置呼叫的信令信息，使得呼叫不被拦截，然后将呼叫转发到用户的电话。 当呼叫被应答时，服务节点指出从信令信息中检索出的主叫方的姓名或电话号码。 呼叫者可以决定是否接听电话，拒绝通话，发送语音邮件呼叫或发送拒绝拒绝消息或其他配置选项。

公开(公告)号：US08600016B2

公开(公告)日：2013-12-03

申请号：US11808509

申请日：2007-06-11

Applicant: Kyung H. Rhie ,  Richard J. Kwan ,  Lee E. Olsen ,  John S. Hahn

Inventor： Kyung H. Rhie ,  Richard J. Kwan ,  Lee E. Olsen ,  John S. Hahn

IPC: H04M1/64

CPC classification number: H04M1/2478 ,  G10L2015/223 ,  H04L67/02 ,  H04L67/2823 ,  H04M1/2535 ,  H04M1/50 ,  H04M1/72561 ,  H04M3/493 ,  H04M3/4938 ,  H04M3/5322 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M7/12 ,  H04M11/00 ,  H04M2201/39 ,  H04M2201/52 ,  H04M2201/60 ,  H04M2203/4536 ,  H04N1/00127 ,  H04N1/00206 ,  H04N1/00244 ,  H04N1/00302 ,  H04N1/00307 ,  H04N1/32771 ,  H04N1/32776 ,  H04Q1/45

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

公开(公告)号：US20130294595A1

公开(公告)日：2013-11-07

申请号：US13506609

申请日：2012-05-01

Applicant: Alain Michaud ,  Trung (Tim) Trinh ,  Tom Gray

Inventor： Alain Michaud ,  Trung (Tim) Trinh ,  Tom Gray

IPC: H04M3/42

CPC classification number: H04M3/42382 ,  H04M3/566 ,  H04M3/567 ,  H04M7/0042 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/5081

Abstract: A system and method for merging multi-modal communications are disclosed. The multi-modal communications can be synchronous, asynchronous and semi-synchronous. By way of a non-limiting example, at least two devices operating with varied modalities can be connected to a conferencing appliance. The conferencing appliance can integrate the differing modalities from the at least two devices by executing at least one of turn taking, conference identification, participant identification, ordering of interjections, modulation of meaning, expectation of shared awareness, floor domination and combination thereof.

Abstract translation: 公开了一种用于合并多模态通信的系统和方法。 多模态通信可以是同步，异步和半同步。 作为非限制性示例，可以使用不同模态操作的至少两个设备连接到会议设备。 会议设备可以通过执行回合，会议识别，参与者识别，插入的排序，意义的调制，共享意识的期望，地板支配及其组合中的至少一个来整合来自至少两个设备的不同模式。

公开(公告)号：US20130251121A1

公开(公告)日：2013-09-26

申请号：US13896909

申请日：2013-05-17

Applicant: Huawei Device Co., LTD

Inventor： Jiong Chen ,  Xiaohai Zhang

IPC: G10L13/04

CPC classification number: G10L13/04 ,  H04M3/42068 ,  H04M3/42382 ,  H04M2201/39 ,  H04M2201/60 ,  H04W4/18

Abstract: The present invention provides a method and an apparatus for converting text information. The method includes: receiving, by a first terminal, a call or data from a second terminal; obtaining, by the first terminal, according to a mapping relationship between identification information of the second terminal and voice characteristic parameters of an user of the second terminal, the voice characteristic parameters of the user of the second terminal corresponding to the identification information of the second terminal when the first terminal is in a working mode of text-to-voice conversion; and converting, by the first terminal, related text information about the call or data to audio information with the voice characteristic parameters of the user of the second terminal.

Abstract translation: 本发明提供了一种用于转换文本信息的方法和装置。 该方法包括：由第一终端接收来自第二终端的呼叫或数据; 通过第一终端根据第二终端的识别信息与第二终端的用户的语音特征参数之间的映射关系获得与第二终端的识别信息对应的第二终端的用户的语音特征参数 终端当第一终端处于文本到语音转换的工作模式时; 以及由所述第一终端将所述呼叫或数据的相关文本信息转换为具有所述第二终端的用户的语音特征参数的音频信息。

公开(公告)号：US20130226575A1

公开(公告)日：2013-08-29

申请号：US13858905

申请日：2013-04-08

Applicant: Eugeniusz Wlasiuk

Inventor： Eugeniusz Wlasiuk

IPC: G10L15/18

CPC classification number: G10L15/1815 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/26 ,  H04M3/493 ,  H04M2201/39 ,  H04M2201/40

Abstract: Systems and methods for an interactive voice response system are described herein. In one embodiment, the system may include a voice recognition module, a session manager, and a voice generator module. An utterance received at the voice recognition module may be converted into one or more structures using a lexicon tied to an ontology. Concepts in the utterance may then be identified. If sufficient information has been provided to identify a relevant service, corresponding text responses associated with that service may then be converted into voice messages by the voice generator.

Abstract translation: 本文描述了用于交互式语音响应系统的系统和方法。 在一个实施例中，系统可以包括语音识别模块，会话管理器和语音生成器模块。 在语音识别模块处接收的话语可以使用与本体相关联的词典来转换成一个或多个结构。 然后可以识别话语中的概念。 如果已经提供足够的信息来识别相关服务，则与该服务相关联的相应文本响应然后可以被语音生成器转换成语音消息。

公开(公告)号：US20130226564A1

公开(公告)日：2013-08-29

申请号：US13858224

申请日：2013-04-08

Applicant: Tim Fujita-Yuhas

Inventor： Tim Fujita-Yuhas

IPC: G10L25/48

CPC classification number: G10L25/48 ,  H04M1/27455 ,  H04M1/56 ,  H04M3/42042 ,  H04M3/42365 ,  H04M3/56 ,  H04M2201/39

Abstract: A system and method for providing an audio representation of a name includes providing a list of a plurality of users of a network and respective presence information regarding each of the plurality of users; receiving a request from an endpoint to receive an audio representation of a name of a particular user of the plurality of users, and providing the audio representation to the endpoint. Moreover, the audio representation of the name at least generally approximates a pronunciation of the name as pronounced by the particular user.

Abstract translation: 用于提供名称的音频表示的系统和方法包括提供网络的多个用户的列表以及关于所述多个用户中的每一个的各自的存在信息; 接收来自端点的请求以接收所述多个用户的特定用户的名称的音频表示，以及将所述音频表示提供给所述端点。 此外，名称的音频表示至少大体上近似于由特定用户发音的名称的发音。

公开(公告)号：US08515043B2

公开(公告)日：2013-08-20

申请号：US13060528

申请日：2009-09-03

Applicant: Philipp Pott ,  Stefan Augustin

Inventor： Philipp Pott ,  Stefan Augustin

IPC: H04M3/42 ,  H04M11/00 ,  H04M1/00 ,  H04L12/16 ,  H04Q11/00

CPC classification number: H04M3/567 ,  H04M3/42221 ,  H04M7/006 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/1041 ,  H04M2203/5063

Abstract: The invention relates to a conferencing unit for multi-point communication in the course of a telephone conference. Previously, it was not possible to call up and document agreements and decisions in voice-based telephone conferences in a computer-aided manner. The reason was that in traditional conferencing units, all audio channels were mixed into an overall channel and therefore an undisturbed interaction of individual participants with the system is not possible. The invention enables an individual association of a conference participant with a decision processing unit, in which decisions can be announced in a dialog system and stored in a computer-readable format.

Abstract translation: 本发明涉及一种在电话会议过程中进行多点通信的会议单元。 以前，无法以计算机辅助的方式在基于语音的电话会议中呼吁并记录协议和决定。 原因是在传统的会议单元中，所有的音频通道都被混合成一个整体通道，因此个人参与者与系统的不受干扰的交互是不可能的。 本发明能够使会议参与者与决策处理单元的单独关联，其中决定可以在对话系统中公布并以计算机可读格式存储。

公开(公告)号：US08515027B2

公开(公告)日：2013-08-20

申请号：US11448277

申请日：2006-06-07

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: H04M1/64 ,  H04B1/26

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract translation: 公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。 在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。 目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。 该设备可以被配置为支持例如电话用户界面（TUI）。

公开(公告)号：US08488587B1

公开(公告)日：2013-07-16

申请号：US12060411

申请日：2008-04-01

Applicant: Robert S. Cooper ,  Russ Innes ,  Sergey A. Razin ,  Derek Scott Sanders ,  Ken Smith ,  Richard Ulmer ,  Laura Wilson

Inventor： Robert S. Cooper ,  Russ Innes ,  Sergey A. Razin ,  Derek Scott Sanders ,  Ken Smith ,  Richard Ulmer ,  Laura Wilson

IPC: H04L12/28

CPC classification number: H04L12/28 ,  G10L13/00 ,  G10L15/26 ,  G10L15/28 ,  H04M3/5166 ,  H04M2201/39 ,  H04M2201/40

Abstract: A method, apparatus and computer program product for providing automatic resource distribution is presented. A number of ports of a resource to hold (H) as needed for each Multi Media Platform (MPP) is determined. Further, the maximum number of ports of a resource that can be acquired (M)—M−H of which are borrowed from other MPPs—for each MPP is also determined. The ports are then allocated for an MPP from at least one server in accordance with the number of ports to hold as needed and the number of ports that can be borrowed.

Abstract translation: 提出了一种用于提供自动资源分配的方法，装置和计算机程序产品。 确定每个多媒体平台（MPP）所需的多个保存资源的端口（H）。 此外，还确定了对于每个MPP，从其他MPP借用的可以获取的资源的最大端口数（M）-M-H。 然后，根据需要保存的端口数和可借用的端口数，从至少一个服务器为MPP分配端口。

公开(公告)号：US08467519B2

公开(公告)日：2013-06-18

申请号：US12144560

申请日：2008-06-23

Applicant: Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

Inventor： Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

IPC: H04M3/00 ,  H04J3/24 ,  G06F15/16

CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

Abstract: A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is assigned. The incoming text messages are progressively visually presented throughout the call session to a live agent on an agent console operatively coupled to the session manager. The incoming text messages are progressively processed through a customer support scenario interactively monitored and controlled by the live agent via the agent console. The incoming text messages are processed through automated script execution in concert with the live agent. Outgoing text messages are converted into a synthesized speech stream. The synthesized speech stream is sent via the agent console to the caller.

Abstract translation: 描述用于在呼叫中心处理呼叫的系统和方法。 分配来自呼叫者经由会话管理器并且包括语音语音流的传入文本消息的呼叫会话。 传入的文本消息在整个呼叫会话中被逐步地视觉呈现给可操作地耦合到会话管理器的代理控制台上的实时代理。 通过代理控制台通过实时代理交互式监视和控制的客户支持方案逐步处理传入的文本消息。 传入的文本消息通过自动脚本执行与现场代理程序协调处理。 传出的文本消息被转换成合成语音流。 合成语音流通过代理控制台发送给呼叫者。