公开(公告)号：US06594355B1

公开(公告)日：2003-07-15

申请号：US09420669

申请日：1999-10-19

Applicant: Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

Inventor： Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

IPC: H04M700

CPC classification number: H04M15/00 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。

公开(公告)号：US06393481B1

公开(公告)日：2002-05-21

申请号：US09421827

申请日：1999-10-20

Applicant: Ajay P. Deo ,  Sami Syed ,  Henry Wang ,  Wendy T. Wong

Inventor： Ajay P. Deo ,  Sami Syed ,  Henry Wang ,  Wendy T. Wong

IPC: G06F15173

CPC classification number: H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request. A first database storage device accessible by the service object provides call routing information according to a customer's subscription. A second database storage device is accessible by the service object to provide a corresponding terminating switch location address at a node in the network for the call based on the retrieved call routing information. The platform-independent communication system communicates call routing commands between the service object and at least the line object instance, for enabling call connection between originating and terminating switches independent of their location in the network.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。 可由服务对象访问的第一数据库存储设备根据客户的订阅提供呼叫路由信息。 第二数据库存储设备可由服务对象访问，以基于所检索的呼叫路由信息在呼叫的网络中的节点处提供对应的终止交换机位置地址。 独立于平台的通信系统在服务对象和至少线路对象实例之间传送呼叫路由命令，用于在始发和终止交换机之间启用独立于网络中的位置的呼叫连接。

公开(公告)号：US06363411B1

公开(公告)日：2002-03-26

申请号：US09420666

申请日：1999-10-19

Applicant: Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

Inventor： Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

IPC: G06F1300

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call-processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

Abstract translation: 在具有包括网络交换机的资源复杂度的电信交换网络中，提供智能业务平台，用于为在交换机接收的呼叫事件提供智能呼叫处理和服务执行，并且需要呼叫处理服务。 提供了一种集中管理系统，其包括用于存储一个或多个可重用业务对象的系统，每个业务对象封装不同的呼叫处理功能，以及业务对象所需的任何相关数据; 用于基于预定的节点配置准则将所选业务对象和相关联的数据分发到所述交换网络中的所选节点的系统; 以及用于激活业务对象以准备实时使用的系统。 在每个节点内提供一个计算平台，用于根据在网络交换机接收到的事件执行执行服务所需的业务对象。 节点内还有一个存储和检索系统，用于对需要执行服务的计算平台进行排序和检索所选对象和由管理系统分发的任何关联数据，并使其在本地可用。 提供基础位置无关通信系统以协调一个或多个业务对象的交互以响应于接收到的事件的需要来执行服务。

公开(公告)号：US06192344B1

公开(公告)日：2001-02-20

申请号：US09215642

申请日：1998-12-16

Applicant: Scott Lee ,  Thiagarajan Rajagopalan ,  Chiaming Jen

Inventor： Scott Lee ,  Thiagarajan Rajagopalan ,  Chiaming Jen

IPC: G10L1100

CPC classification number: H04M3/533 ,  H04M3/4936 ,  H04M2201/54 ,  H04M2203/2061 ,  H04M2203/254

Abstract: A method for adding a spoken language for output generated by a messaging program including a voice messaging program and a voice messaging program running without re-compiling the messaging program includes providing the voice messaging program configured to generate an output message, providing the language server to receive the output message, to receive an ordered plurality of phrase references, to use phrase references from the ordered plurality of phrase references to identify a plurality of spoken phrases, and to output the plurality of spoken phrases, installing a set of language configuration data in a directory in the memory, the set of language configuration data configured to specify an ordered plurality of phrase references to the language server in response to the output message, installing a set of phrase files in a second directory in the memory, each phrase file in the set having an associated phrase reference and configured to store a unique spoken phrase, the set of language configuration data and the set of phrase files both associated with a spoken language, receiving a request in the messaging program to use the spoken language for the messaging program, and configuring the language server to refer to the second directory in the memory and to use the ordered plurality of phrase references as the ordered plurality of phrase references and to refer to the set of phrase files for the plurality of spoken phrases, in response to the request, wherein the messaging server is not recompiled after installing the set of language configuration data or after installing the set of phrase files.

Abstract translation: 一种用于添加由包括语音消息传递程序和语音消息程序在内的消息传递程序产生的用于输出的口语的方法，其不运行而不重新编译消息传递程序，包括提供语音消息传送程序，其被配置为生成输出消息，将语言服务器提供给 接收输出消息以接收有序的多个短语参考，以使用来自有序多个短语参考的短语参考来标识多个口语短语，并且输出多个口语短语，将一组语言配置数据安装在 存储器中的目录，语言配置数据集合，被配置为响应于输出消息指定对语言服务器的有序多个短语引用，将一组短语文件安装在存储器中的第二目录中，每个短语文件 该组具有相关联的短语参考并且被配置为存储唯一的口语短语，该集合 语言配置数据和与口语相关联的短语文件集合，在消息传递程序中接收对消息传递程序使用口语的请求，以及配置语言服务器以引用存储器中的第二目录并使用 所述有序的多个短语参考作为所述有序的多个短语参考，并且响应于所述请求而引用所述多个口语短语的短语文件集合，其中在安装所述一组语言配置数据之后不重新编译所述消息收发服务器 或安装该组短语文件之后。

公开(公告)号：US09647898B2

公开(公告)日：2017-05-09

申请号：US14569613

申请日：2014-12-12

Applicant: Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong

Inventor： Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong

IPC: G06F3/0482 ,  H04M5/00 ,  H04L12/24 ,  H04M3/523 ,  G06F3/0484 ,  G06F3/0485 ,  H04M3/51

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: An electronic device displays a first row of graphical representations, each corresponding to a context element of a route sequence map of a first user. The route sequence map includes context elements organized in a hierarchical structure, each context element having one or more property values specifying an action to be performed by the server or a link to one or more child context elements in the hierarchical structure. In response to a selection of a first graphical representation from the first row, a first message having at least a first identifier (ID) of the first graphical representation is transmitted to the server. A second message is received from the server in response to the first message, the second message including data identifying a second row of context elements of the route sequence map. The second row is displayed as a child row to the first row.

公开(公告)号：US09003498B2

公开(公告)日：2015-04-07

申请号：US13928057

申请日：2013-06-26

Applicant: Vonage Network LLC

Inventor： Mabrouk Aboughanaima ,  Chakrapani Gorrepati ,  Deepak Ottur ,  John Erickson

IPC: G06F15/16 ,  H04L29/06 ,  H04M3/38 ,  H04M7/00

CPC classification number: H04L63/083 ,  H04L63/0281 ,  H04L63/08 ,  H04L63/0884 ,  H04M3/38 ,  H04M7/0012 ,  H04M2201/54 ,  H04M2207/30

Abstract: A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

Abstract translation: 本文提供了一种用于将来自伙伴实体的应用编程接口（API）呼叫路由到电话服务提供商（TSP）网络的方法和装置。 在一些实施例中，用于路由API调用的方法可以包括接收包括API调用的第一消息和用于认证TSP网络上的伙伴实体的伙伴API密钥以访问设置在TSP网络上的伙伴API层，提取伙伴 API密钥，执行认证过程以使用至少所提取的伙伴API密钥来验证对方实体的身份，以及基于认证过程的结果来路由第一消息。 在一些实施例中，当伙伴实体的身份被认证时，第一消息被路由到设置在TSP网络上的伙伴API层。

公开(公告)号：US08005204B2

公开(公告)日：2011-08-23

申请号：US11145513

申请日：2005-06-03

Applicant: Robert R. Bushey ,  Sarah Korth

Inventor： Robert R. Bushey ,  Sarah Korth

IPC: H04M3/42 ,  H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523 ,  H04M15/00 ,  H04M15/62 ,  H04M2201/54

Abstract: A call service center can include a call routing system that can use one or more action object identifiers. In one embodiment, a future action object identifier is associated with a task that is desired or otherwise intended to be performed at the call service center. The call routing system may route the call to a module that is not associated with the future action object identifier or perform a portion of a task within the same module, wherein the portion of the task is not associated with the future action object identifier. In another embodiment, at least two action object identifiers can be passed with a call from one module to another module. In a particular embodiment, a past, current, or future action object identifier, other information related to the call, or any combination thereof may be passed from one module to another module with the call.

Abstract translation: 呼叫服务中心可以包括可以使用一个或多个动作对象标识符的呼叫路由系统。 在一个实施例中，将来的动作对象标识符与期望或以其他方式旨在在呼叫服务中心执行的任务相关联。 呼叫路由系统可以将呼叫路由到与未来的动作对象标识符不相关联的模块或执行同一模块内的任务的一部分，其中该任务的该部分未与未来的动作对象标识符相关联。 在另一个实施例中，可以通过从一个模块到另一个模块的呼叫来传递至少两个动作对象标识符。 在特定实施例中，过去，当前或未来的动作对象标识符，与呼叫相关的其他信息或其任何组合可以通过该呼叫从一个模块传递到另一个模块。

公开(公告)号：US20100122198A1

公开(公告)日：2010-05-13

申请号：US12266625

申请日：2008-11-07

Applicant: Stephen Balla ,  John Signorello

Inventor： Stephen Balla ,  John Signorello

IPC: G06F3/048 ,  H04M7/00

CPC classification number: H04M3/42314 ,  G06F3/04817 ,  H04M3/42161 ,  H04M2201/54 ,  H04Q3/66

Abstract: Disclosed is a visual and cross-platform method and device for configuring both low level processes and high level functions which may be carried out by a phone switch. In methods of the invention, this is accomplished by providing to a user icons representative of the high level functions and, as needed, icons representative of low level processes. The results of the user arrangement of the provided icons allow a script to be written which may be used to program a phone switch.

Abstract translation: 公开了用于配置可由电话交换机执行的低级处理和高级功能的视觉和跨平台方法和设备。 在本发明的方法中，这通过向用户提供代表高级功能的图标，并且根据需要提供代表低级过程的图标来实现。 所提供的图标的用户安排的结果允许写入可用于编程电话交换机的脚本。

公开(公告)号：US07697415B2

公开(公告)日：2010-04-13

申请号：US11354068

申请日：2006-02-15

Applicant: Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

Inventor： Andrew Dugan ,  Allen Holmes ,  Kelvin R. Porter ,  Terence A. Robb

IPC: G06F11/00 ,  H04L12/28 ,  G06F13/00

CPC classification number: H04M15/90 ,  H04M3/2263 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037 ,  H04Q3/0058

Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.

Abstract translation: 一种用于具有一个或多个分布式服务节点的智能通信网络的资源管理系统，每个服务节点用于提供与在与服务节点相关联的网络资源处接收的事件相关的服务。 该系统包括包括位于节点处的一个或多个本地执行环境的第一处理层，每个执行环境包括用于实例化能够在第一本地执行环境执行事件服务的一个或多个服务对象的机制，以及用于生成状态信息 涉及执行服务对象; 以及与服务节点相关联并包括用于跟踪服务对象的状态和可用性以及本地执行环境的系统处理器的第二处理层。 在接收到服务请求时，系统处理器与第一处理层进行通信，用于在节点处的第一处理层中的一个或多个本地执行环境中基于状态信息和可用性信息来接收状态信息并发起服务对象实例化 请求的服务对象。

公开(公告)号：US07590538B2

公开(公告)日：2009-09-15

申请号：US09387195

申请日：1999-08-31

Applicant: Vicki St. John

Inventor： Vicki St. John

IPC: G10L11/00

CPC classification number: H04M3/493 ,  G10L2015/228 ,  H04M1/271 ,  H04M1/72561 ,  H04M3/382 ,  H04M3/5307 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/54 ,  H04M2201/60 ,  H04M2203/2061

Abstract: A system, method and article of manufacture are provided for recognizing voice commands for manipulating data on the Internet. Data is provided on a website. Voice signals are received from a user who is accessing the website, which are interpreted to determine navigation commands. Selected data of the website is output based on the navigation commands. In one embodiment of the present invention, the data includes a voice-activated application. The user may be allowed to access the website from either a computer or a telephone, or both. A language may be determined from the voice signals and the voice signals interpreted in the language being spoken by the user.

Abstract translation: 提供了一种用于识别用于操纵因特网上的数据的语音命令的系统，方法和制造。 数据在网站上提供。 从访问该网站的用户接收语音信号，该用户被解释为确定导航命令。 基于导航命令输出网站的选定数据。 在本发明的一个实施例中，数据包括语音激活应用。 可以允许用户从计算机或电话或两者都访问该网站。 可以根据用户所说的语言解释的语音信号和语音信号来确定语言。