公开(公告)号：US20190037072A1

公开(公告)日：2019-01-31

申请号：US16147029

申请日：2018-09-28

Applicant: Ultratec, Inc.

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Christopher Engelke

IPC: H04M3/42 ,  G10L25/48 ,  H04M1/247 ,  G10L15/26

Abstract: A method and system for providing captioned telephone service, the method comprising the steps of, initiating a first captioned telephone service call, during the first captioned telephone service call, creating a first set of captions using a call assistant, simultaneous with creating the first set of captions using a call assistant, creating a second set of captions using an automated speech recognition engine, comparing the first set of captions and the second set of captions using a scoring algorithm based on errors between the first and second sets of captions to generate a score for the second set of captions, in response to the score being within a predetermined threshold range, continuing the call using only the automated speech recognition engine to generate text and in response to the score being outside of the predetermined threshold range, continuing the call using a call assistant to generate captions.