公开(公告)号：US20130170404A1

公开(公告)日：2013-07-04

申请号：US13806887

申请日：2010-09-14

Applicant: Jayakumar Balaji ,  Balasubramanian Gopalasubramanian ,  Sugumaran Prasanna Kumar ,  Muthukaruppan Rajesh Krishnan ,  Syed Sulaiman

Inventor： Jayakumar Balaji ,  Balasubramanian Gopalasubramanian ,  Sugumaran Prasanna Kumar ,  Muthukaruppan Rajesh Krishnan ,  Syed Sulaiman

IPC: H04L29/06

CPC classification number: H04L65/1066 ,  G10L25/78 ,  H04M3/533 ,  H04M7/1255 ,  H04M2201/14 ,  H04Q3/0029 ,  H04Q2213/13196 ,  H04Q2213/13271 ,  H04Q2213/13272 ,  H04Q2213/13345 ,  H04Q2213/13377

Abstract: The present invention relates to Intelligent Networks and, more particularly, to information recording sessions in Intelligent Networks, a method for enabling control capabilities for information recording session with a user in an Intelligent Network, the network comprises a Media Gateway Controller, a Service Control Point and a Media Server. The Service Control Point sends the control capabilities to the Media Gateway Controller and the Media Gateway Controller maps the control capabilities to a control information message. The Media Gateway Controller sends the control information message to the Media Server and the Media Server controls the information recording session based on the control capabilities present in the control information message.

Abstract translation: 智能网络技术领域本发明涉及智能网络，更具体地说，涉及智能网络中的信息记录会话，一种使能智能网络中用户信息记录会话的控制能力的方法，该网络包括媒体网关控制器，服务控制点 和媒体服务器。 服务控制点将控制功能发送到媒体网关控制器，媒体网关控制器将控制功能映射到控制信息消息。 媒体网关控制器将控制信息消息发送到媒体服务器，媒体服务器根据控制信息消息中存在的控制功能来控制信息记录会话。

公开(公告)号：US08396201B1

公开(公告)日：2013-03-12

申请号：US12603637

申请日：2009-10-22

Applicant: Timothy Noel T ,  Srinivasa Ds ,  Siddharth Tuli

Inventor： Timothy Noel T ,  Srinivasa Ds ,  Siddharth Tuli

IPC: H04M3/42

CPC classification number: H04M3/432 ,  H04M3/42195 ,  H04M2201/12 ,  H04M2201/14

Abstract: A call handling system receives an asynchronous call request, from a call requester, requesting performance of an operation, where the call request includes a delay parameter specified by the call requester. The call handling system performs the requested operation, and sends a callback to the call requester, which includes partial results from performance of the requested operation, at selected intervals determined by the delay parameter.

Abstract translation: 呼叫处理系统从呼叫请求者接收请求执行操作的异步呼叫请求，其中呼叫请求包括由呼叫请求者指定的延迟参数。 呼叫处理系统执行所请求的操作，并且以由延迟参数确定的选定间隔向呼叫请求者发送回呼，其包括执行所请求的操作的部分结果。

公开(公告)号：US08374648B2

公开(公告)日：2013-02-12

申请号：US11835219

申请日：2007-08-07

Applicant: Moon-Kwang Lee

Inventor： Moon-Kwang Lee

IPC: H04M1/00 ,  H04B1/38

CPC classification number: H04W12/08 ,  H04L63/10 ,  H04L63/108 ,  H04M3/387 ,  H04M2201/14 ,  H04W8/205 ,  H04W76/45

Abstract: A method for performing a communication function after a Subscriber Identity Module (SIM) card is withdrawn from a wireless terminal is provided. The method includes, if the SIM card is inserted into the wireless terminal, copying information stored in the SIM card into a memory of the wireless terminal; and if the SIM card is withdrawn, performing the communication function by using the information of the SIM card, copied into the memory of the wireless terminal, during a predetermined time.

Abstract translation: 提供一种在从无线终端取出用户身份模块（SIM）卡之后执行通信功能的方法。 该方法包括：如果将SIM卡插入无线终端，将存储在SIM卡中的信息复制到无线终端的存储器中; 并且如果SIM卡被取出，则在预定时间内通过使用复制到无线终端的存储器中的SIM卡的信息执行通信功能。

公开(公告)号：US08358765B1

公开(公告)日：2013-01-22

申请号：US12751636

申请日：2010-03-31

Applicant: Robert Clark Whitten ,  Brandon Hall Goode

Inventor： Robert Clark Whitten ,  Brandon Hall Goode

IPC: H04M3/42

CPC classification number: H04M3/42263 ,  H04M3/02 ,  H04M3/465 ,  H04M2201/14

Abstract: A system for causing the simultaneous, or near simultaneous, receipt by multiple pre-identified communication termination endpoints of electronic messages sent at times respectively delayed relative to one another and inviting each of the communication termination endpoints to join a communication session. The system receives identification of associated communication termination endpoints that are to receive, at substantially the same time, electronic messages to join a communication session. The system determines and stores send time delays for each such communication termination endpoint that are calculated by a respectively appropriate method. Thereafter, when an electronic message is received requesting initiation of a communication session with one of the communication termination endpoints, the system uses the send time delays to respectively delay by an appropriate amount of time the sending of electronic invite messages to join the communication session to each of the communication termination endpoints.

Abstract translation: 一种系统，用于通过多个预先识别的通信终端端点同时或接近同时地接收电子消息，所述电子消息在相应的时间间隔相对延迟并且邀请每个通信终端端点加入通信会话。 该系统接收相关联的通信终止端点的识别，其将在基本上同时接收电子消息以加入通信会话。 系统确定并存储通过分别适当的方法计算的每个这样的通信终止端点的发送时间延迟。 此后，当接收到电子消息请求与通信终止端点之一发起通信会话时，系统使用发送时间延迟分别延迟发送加入通信会话的电子邀请消息的适当时间量 每个通信终止端点。

公开(公告)号：US08341012B2

公开(公告)日：2012-12-25

申请号：US11189825

申请日：2005-07-27

Applicant: Hideki Yamanaka ,  Takashi Yanase ,  Isao Namba

Inventor： Hideki Yamanaka ,  Takashi Yanase ,  Isao Namba

IPC: G06Q10/00

CPC classification number: H04M3/5233 ,  H04M2201/14

Abstract: A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.

Abstract translation: 提供了一个工作技能估算计划，用于估计每个代理人在将干扰因素与响应记录（事件）分开的状态下的工作技能。 在预定时间内提供大类分类器，并根据分类规则对事件进行分类，以创建主题分类事件。 小类别生成器针对主题分类事件的每个任务类型收集类似的事件，并生成一个小类别。 干扰辨别器区分属于每个小类别的事件是否是随着时间的推移而出现的常见的响应记录或其频率具有显着的时间依赖性的干扰。 然后，技能估算器仅使用被确定为公共信息的常见事件来估计每个任务类型的每个代理的工作技能。

公开(公告)号：US08311202B1

公开(公告)日：2012-11-13

申请号：US12353337

申请日：2009-01-14

Applicant: Duane Blaesi

Inventor： Duane Blaesi

IPC: H04M3/42

CPC classification number: H04M3/5231 ,  H04M3/5232 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2203/2072

Abstract: A system and method for handling calls at one or more call centers. In an exemplary method of the invention, it may be determined whether a call should be transferred from the VSS to an agent of a call center based on, for example, agent availability or queue wait times. When it is determined to transfer the call to the agent, it may be determined whether a callback call should be offered to the caller. When it is determined to offer the callback call, the method may include providing one or more time blocks to which the caller can initiate the callback call to receive higher priority routing. Upon calling back into the system within one of the time blocks, the call may receive preferential routing treatment.

Abstract translation: 用于在一个或多个呼叫中心处理呼叫的系统和方法。 在本发明的示例性方法中，可以基于例如代理可用性或队列等待时间来确定是否应该将呼叫从VSS传送到呼叫中心的代理。 当确定将呼叫转移到代理时，可以确定是否应该向呼叫者提供回叫呼叫。 当确定提供回叫呼叫时，该方法可以包括提供一个或多个时间块，呼叫者可以向其发起回拨呼叫以接收较高优先级的路由。 在一个时间块内回拨到系统中时，呼叫可以接收优先路由处理。

公开(公告)号：US08284702B2

公开(公告)日：2012-10-09

申请号：US12878762

申请日：2010-09-09

Applicant: Joseph Siegrist

Inventor： Joseph Siegrist

IPC: H04L12/16 ,  H04Q11/00 ,  H04M3/42

CPC classification number: H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract translation: 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。

公开(公告)号：US08259918B2

公开(公告)日：2012-09-04

申请号：US12480915

申请日：2009-06-09

Applicant: Dewayne Moon ,  Mark A. Nicholson ,  Daniel J. Walls

Inventor： Dewayne Moon ,  Mark A. Nicholson ,  Daniel J. Walls

IPC: H04M3/42

CPC classification number: H04M3/4211 ,  H04M3/4285 ,  H04M2201/14 ,  H04M2203/2011

Abstract: An approach is provided for placing a real-time communication session (e.g., a voice call or a video call) on hold before the called party answers the call. After receiving a communication session request, the communication session is placed on hold until a predetermined time period expires, the called party answers the communication session, or the calling party elects to be directed to an answering service.

Abstract translation: 提供了一种用于在被叫方应答呼叫之前将实时通信会话（例如，语音呼叫或视频呼叫）置于保持状态。 在接收到通信会话请求之后，通信会话被置于保持状态，直到预定的时间段到期，被叫方应答通信会话，或者主叫方选择被引导到应答服务。

公开(公告)号：US08238270B2

公开(公告)日：2012-08-07

申请号：US12536767

申请日：2009-08-06

Applicant: Satoshi Sugiyama

Inventor： Satoshi Sugiyama

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/38 ,  H04M3/42042 ,  H04M3/42059 ,  H04M15/8011 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2215/22 ,  H04M2215/7407

Abstract: A communication control device executes a call-out process of calling out a recipient telephone device while specifying an importance level via a telephone network in response to a request from a transmitter telephone device. A recipient received a call operates a mobile communication terminal after a telephone call ends, accesses an information providing server via a wireless LAN access point and the Internet, and inputs information evaluating whether or not an importance level specified for the received call is appropriate. The information providing server provides the input evaluation information to a storage device. The communication control device determines whether or not to execute a call-out process based on the evaluation information stored in the storage device when there is a call-out request from a transmitter.

Abstract translation: 通信控制装置响应于来自发射机电话设备的请求，经由电话网络指定重要性级别，执行呼叫接收方电话设备的呼出处理。 接收到接收到的呼叫的接收者在电话呼叫结束后操作移动通信终端，经由无线LAN接入点和因特网访问信息提供服务器，并且输入评估为接收到的呼叫指定的重要性级别是否合适的信息。 信息提供服务器将输入评估信息提供给存储设备。 当存在来自发送器的呼出请求时，通信控制装置基于存储在存储装置中的评估信息来确定是否执行呼出处理。

公开(公告)号：US08229088B2

公开(公告)日：2012-07-24

申请号：US11667861

申请日：2005-11-16

Applicant: Shinji Oura

Inventor： Shinji Oura

IPC: H04L9/32 ,  H04M11/00 ,  H04M1/64

CPC classification number: H04L63/0823 ,  G06Q10/02 ,  G06Q10/087 ,  G06Q30/0603 ,  G06Q40/04 ,  G06Q50/18 ,  H04L9/3263 ,  H04L9/3297 ,  H04L2209/60 ,  H04M3/42221 ,  H04M3/56 ,  H04M2201/14 ,  H04M2203/352 ,  H04M2203/6027

Abstract: A time authentication system provided can detect an alteration of the case, in which either of the speakers of a conversation makes the alteration, and can verify, in the case of no alteration, that a conversation voice has occurred at a time within a range. When a speaker #1 terminal (2) and a speaker #2 terminal (3), i.e., all the speakers of the conversation request a time authentication station server (1) for the issue of a unique background sound which is difficult for those other than the time authentication station server (1) to estimate beforehand, the time authentication station server (1) issues the background sound and an electronic verification, which is electronically signed by adding a time stamp to the hash of the background sound, to the speaker #1 terminal (2) and the speaker #2 terminal (3). All the speakers of the conversation start the record of the conversation voice containing the background sound of all the speakers of the conversation, by using the speaker #1 terminal (2) and the speaker #2 terminal (3), mix and transmit their own voices while reproducing the background sound, end the record of the speech voice, and store the voice data.

Abstract translation: 所提供的时间认证系统可以检测到对话的任何一个发言人进行改变的情况的改变，并且可以在无变化的情况下验证在一个范围内的某个时间已经发生了对话语音。 当扬声器＃1终端（2）和扬声器＃2终端（3）即会话的所有扬声器请求时间认证站服务器（1）发出独特的背景声音，这对于其他人来说是困难的 时间认证台服务器（1）预先估计，时间认证台服务器（1）发布背景声音和通过向背景声音的哈希添加时间戳而电子签名的电子验证到扬声器 ＃1端子（2）和扬声器＃2端子（3）。 会话的所有扬声器通过使用扬声器＃1端子（2）和扬声器＃2端子（3）开始记录包含会话的所有扬声器的背景声音的会话语音，混合并传输自己的 在再现背景声音的同时，结束语音语音的记录，并存储语音数据。