公开(公告)号：US20180013891A1

公开(公告)日：2018-01-11

申请号：US15687811

申请日：2017-08-28

Applicant: Joseph Charlson

Inventor： Joseph Charlson

IPC: H04M3/523 ,  H04M3/42 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/2281 ,  H04M3/42008 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5231 ,  H04M2201/40 ,  H04M2203/2011 ,  H04M2203/5018

Abstract: A computer-implemented method for automating calls from a call center to a lead comprises determining, with at least one processor, a number of contact attempts based at least partially on at least one rule, determining, with at least one processor, a cadence of the number of contact attempts based at least partially on a predictive model, initiating a plurality of contact attempts based at least partially on the cadence, and ending the plurality of contact attempts in response to at least one of the following: the number of contact attempts has been met, a contact attempt is successful, the lead opted out, the lead scheduled a future contact attempt, or any combination thereof. A system and computer program product are also provided.

公开(公告)号：US20180013886A1

公开(公告)日：2018-01-11

申请号：US15489357

申请日：2017-04-17

Applicant: ClearCaptions, LLC

Inventor： Robert Lee Rae ,  Blaine Michael Reeve

IPC: H04M3/42 ,  G10L15/22 ,  G10L15/01 ,  G10L15/26 ,  G10L21/10 ,  H04M11/06

CPC classification number: H04M3/42391 ,  G10L15/01 ,  G10L15/22 ,  G10L15/26 ,  G10L21/10 ,  H04M11/066 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2203/556

Abstract: Embodiments of the present invention are directed to methods for providing captioned telephone service. One method includes initiating a first captioned telephone service call. During the first captioned telephone service call, a first set of captions is created using a human captioner. Simultaneous with creating the first set of captions using a human captioner, a second set of captions is created using an automated speech recognition captioner. The first set of captions and the second set of captions are compared using a scoring algorithm. In response to the score of second set of captions being within predetermined range of scores, the call is continued using only the automated speech recognition captioner. In response to the score of second set of captions being outside of a predetermined range of scores, the call is continued using a human captioner.

公开(公告)号：US09860355B2

公开(公告)日：2018-01-02

申请号：US14948416

申请日：2015-11-23

Applicant: International Business Machines Corporation

Inventor： Ramakrishna J. Gorthi ,  Chandrajit G. Joshi ,  Romil J. Shah

IPC: G10L21/00 ,  H04M1/64 ,  G10L17/00 ,  H04M1/656 ,  G10L17/16 ,  H04M1/57

CPC classification number: H04M1/645 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  G10L17/16 ,  G10L17/22 ,  G10L25/51 ,  H04M1/274508 ,  H04M1/573 ,  H04M1/656 ,  H04M1/72519 ,  H04M3/42025 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42357 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2250/60 ,  H04M2250/68 ,  H04M2250/74

Abstract: A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

公开(公告)号：US09854097B2

公开(公告)日：2017-12-26

申请号：US15617301

申请日：2017-06-08

Applicant: Noble Systems Corporation

Inventor： Jason P. Ouimette

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/42 ,  H04M3/22

CPC classification number: H04M3/5175 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/5133 ,  H04M3/5158 ,  H04M3/56 ,  H04M2201/40

Abstract: Configuration parameters are defined for indicating when and how a call handled by a call handler is to be streamed to a speech analytics system (“SAS”). The parameters may indicate when a call is to be streamed by identifying certain campaigns which calls associated therewith are to be streamed to the SAS. The parameters may also identify how the streaming is to occur, namely via a single audio stream, a mixed audio stream, or dual audio streams. When using dual audio streams, a stream for the agent audio is established separately from a stream for the remote party audio. In addition, procedures are indicated for determining whether sufficient number of licenses are available for interfacing with the SAS. The number of licenses used for a call depends on whether the configuration parameters indicate one or two streams are to be established.

公开(公告)号：US09854085B2

公开(公告)日：2017-12-26

申请号：US15236052

申请日：2016-08-12

Applicant: LG Electronics Inc.

Inventor： Junho Choi

IPC: H04M3/42 ,  H04M1/725 ,  B60W40/08 ,  G05D1/00 ,  H04W4/00 ,  H04W4/02 ,  H04W4/04 ,  G06F3/01 ,  H04M1/60

CPC classification number: H04M1/72577 ,  B60W40/08 ,  G05D1/0061 ,  G06F3/013 ,  H04M1/6091 ,  H04M2201/40 ,  H04M2250/52 ,  H04W4/021 ,  H04W4/026 ,  H04W4/027 ,  H04W4/046 ,  H04W4/80

Abstract: A portable device control apparatus including a communication unit configured to detect at least a first portable device in a passenger compartment of a vehicle; and a processor configured to select at least one function of the first portable device to be deactivated based on the first portable device being located within a predetermined limit region including at least part of the driving seat of the vehicle, and transmit a command for deactivating an execution of at least one function to the first portable device through the communication unit.

公开(公告)号：US20170331938A1

公开(公告)日：2017-11-16

申请号：US15664413

申请日：2017-07-31

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Hong-chul KIM ,  Seon-ae KIM ,  Hyun-jae SHIN

IPC: H04M1/725 ,  G10L15/26 ,  H04W4/14 ,  H04W4/12 ,  H04W4/18 ,  H04L12/58 ,  H04M1/65 ,  H04M3/42 ,  H04M7/00 ,  H04M3/533 ,  H04W88/02

CPC classification number: H04M1/7255 ,  G10L15/26 ,  H04L51/046 ,  H04L51/066 ,  H04L51/36 ,  H04M1/651 ,  H04M1/72552 ,  H04M3/42382 ,  H04M3/42391 ,  H04M3/533 ,  H04M7/0042 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2207/18 ,  H04M2250/60 ,  H04W4/12 ,  H04W4/14 ,  H04W4/18 ,  H04W88/02

Abstract: Provided are a system and method of providing a voice-message call service. A mobile device that performs a call with an external mobile device comprises a control unit configured to obtain text, the text converted from voice data that is exchanged between the mobile device and the external mobile device, during the call between the mobile device and the external mobile device, and obtain input text input to the mobile device and provided text that is received from the external mobile device; and a display unit configured to arrange the text, the input text, and the provided text and display the arranged text, input text, and provided text on a screen of the device, during the call between the mobile device and the external mobile device.

公开(公告)号：US09812123B1

公开(公告)日：2017-11-07

申请号：US14825648

申请日：2015-08-13

Applicant: Google Inc.

Inventor： Jason Sanders ,  Gabriel Taubman ,  John J. Lee

IPC: G10L15/20 ,  G10L15/08 ,  G06F17/30 ,  H04M3/493 ,  G10L15/26 ,  G10L21/0208

CPC classification number: G10L15/08 ,  G06F17/30746 ,  G10L15/1815 ,  G10L15/22 ,  G10L15/265 ,  G10L21/0208 ,  G10L21/0272 ,  G10L25/48 ,  G10L2015/225 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2203/352

Abstract: Implementations relate to techniques for providing context-dependent search results. A computer-implemented method includes receiving an audio stream at a computing device during a time interval, the audio stream comprising user speech data and background audio, separating the audio stream into a first substream that includes the user speech data and a second substream that includes the background audio, identifying concepts related to the background audio, generating a set of terms related to the identified concepts, influencing a speech recognizer based on at least one of the terms related to the background audio, and obtaining a recognized version of the user speech data using the speech recognizer.

公开(公告)号：US20170318155A1

公开(公告)日：2017-11-02

申请号：US15650491

申请日：2017-07-14

Applicant: Huawei Technologies Co., Ltd.

Inventor： Fen Yang

IPC: H04M3/493 ,  H04M3/53 ,  H04M3/527

CPC classification number: H04M3/493 ,  H04M3/527 ,  H04M3/53 ,  H04M19/04 ,  H04M2201/40 ,  H04M2203/254 ,  H04M2250/68 ,  H04M2250/74

Abstract: A method and an apparatus for dialing a phone number, where the method for dialing the phone number includes obtaining, by a communications terminal from a number record of a called party, root-level number information of the called party, number information of sub-levels 1 to j, and a relationship between the root-level number information and the number information of sub-levels 1 to j, calling the called party for the second time according to the root-level number information, and sending, according to a relationship between the root-level number information and sub-level i number information, the sub-level i number information corresponding to an ith input prompt of the called party after the second call succeeds, where i≧1 and i≦j. Therefore, information can be automatically entered to the called party according to an input prompt of the called party.

公开(公告)号：US09807251B2

公开(公告)日：2017-10-31

申请号：US15373387

申请日：2016-12-08

Applicant: Somos, Inc.

Inventor： Sriram Sharma ,  William Carter ,  Michael Kimmel

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/493 ,  H04M15/00 ,  H04M3/523

CPC classification number: H04M15/83 ,  H04M3/493 ,  H04M3/5232 ,  H04M15/59 ,  H04M2201/40 ,  H04M2203/251 ,  H04M2203/258

Abstract: Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

公开(公告)号：US20170302797A1

公开(公告)日：2017-10-19

申请号：US15641183

申请日：2017-07-03

Applicant: Intellisist, Inc.

Inventor： Adam Waalkes ,  Alastair Sutherland ,  Gilad Odinak ,  Haodong Howard Jiang

IPC: H04M3/523 ,  H04M3/51 ,  H04M3/22 ,  H04M3/527

CPC classification number: H04M3/5235 ,  H04M3/2281 ,  H04M3/51 ,  H04M3/527 ,  H04M2201/40 ,  H04M2201/60

Abstract: A computer-implemented system and method for call response processing is provided. A call is monitored between an agent and a customer. A stream of speech with inquiries from the customer is received during the call. At least a portion of a script is received from the agent in response to one of the inquiries from the customer, and a spoken response is provided to the customer based on the script from the agent. A text message is further received from the agent in response to another of the inquiries from the customer. The text message is converted to a spoken response and provided to the customer.