公开(公告)号：US09100482B2

公开(公告)日：2015-08-04

申请号：US13926879

申请日：2013-06-25

Applicant: Avaya Inc.

Inventor： Rodney A. Thomson ,  Brian J. Reynolds

IPC: H04M3/00 ,  H04M3/51 ,  H04M3/20 ,  H04M3/22 ,  H04M3/42

CPC classification number: H04M3/5175 ,  H04M3/20 ,  H04M3/2281 ,  H04M3/42221 ,  H04M2201/42

Abstract: A mobile service observing integration system efficiently utilizes multi-functional smart devices providing operating system support for native applications and application programming interface support for third-party applications, allowing seamless mobile communication between a contact center and its agents and supervisors.

Abstract translation: 移动服务观察集成系统有效地利用多功能智能设备，为本地应用提供操作系统支持，并为第三方应用提供应用程序接口支持，允许联络中心与其代理商和主管之间的无缝移动通信。

公开(公告)号：US09069836B2

公开(公告)日：2015-06-30

申请号：US14203093

申请日：2014-03-10

Applicant: Waloomba Tech Ltd., L.L.C.

Inventor： Ewald C. Anderl

IPC: H04L29/08 ,  G06F17/30 ,  G06F3/038 ,  G06F9/44 ,  H04M3/493 ,  G10L15/26 ,  H04M3/42

CPC classification number: H04L67/1095 ,  G06F3/017 ,  G06F3/038 ,  G06F3/167 ,  G06F9/451 ,  G06F17/30174 ,  G06F17/30575 ,  G06F17/30864 ,  G06F2203/0381 ,  G10L15/26 ,  G10L15/265 ,  H04M3/42204 ,  H04M3/493 ,  H04M3/4938 ,  H04M2201/42 ,  H04M2207/18

Abstract: A method and system are disclosed herein for accepting multimodal inputs and deriving synchronized and processed information. A reusable multimodal application is provided on the mobile device. A user transmits a multimodal command to the multimodal platform via the mobile network. The one or more modes of communication that are inputted are transmitted to the multimodal platform(s) via the mobile network(s) and thereafter synchronized and processed at the multimodal platform. The synchronized and processed information is transmitted to the multimodal application. If required, the user verifies and appropriately modifies the synchronized and processed information. The verified and modified information are transferred from the multimodal application to the visual application. The final result(s) are derived by inputting the verified and modified results into the visual application.

Abstract translation: 本文公开了一种用于接受多模式输入并导出同步和处理的信息的方法和系统。 在移动设备上提供了可重复使用的多模式应用程序。 用户通过移动网络向多模式平台发送多模态命令。 输入的一种或多种通信模式经由移动网络被发送到多模式平台，然后在多模式平台上进行同步和处理。 同步和处理的信息被传送到多模式应用程序。 如果需要，用户验证并适当地修改同步和处理的信息。 验证和修改的信息从多模式应用程序传输到视觉应用程序。 最终结果是通过将验证和修改的结果输入到视觉应用程序中得出的。

公开(公告)号：US08972885B2

公开(公告)日：2015-03-03

申请号：US12201573

申请日：2008-08-29

Applicant: Mansour Salame ,  Richard Southwick ,  William James Fernandez ,  Robert Townsend

Inventor： Mansour Salame ,  Richard Southwick ,  William James Fernandez ,  Robert Townsend

IPC: G06F3/0481 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5191 ,  G06F3/0481 ,  G06F3/0484 ,  H04M3/42161 ,  H04M3/42178 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/42 ,  H04M2203/053

Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.

Abstract translation: 本文档除了其他内容之外还讨论了联网中心用户界面的系统和方法。 在示例实施例中，与联网的联络中心相关联的用户界面包括以可选格式呈现信息的帧。 基于与该信息相关联的选择，该帧将以不可选择的格式呈现进一步的信息。

公开(公告)号：US20150045092A1

公开(公告)日：2015-02-12

申请号：US14524963

申请日：2014-10-27

Applicant: HTC Corporation

Inventor： Huaiyuan Wang ,  Rodney Owen Williams

IPC: H04M1/725 ,  G06F3/0484 ,  G06F3/0482

CPC classification number: H04M1/72558 ,  G06F3/0482 ,  G06F3/04842 ,  H04M1/6066 ,  H04M1/72519 ,  H04M1/7253 ,  H04M1/72583 ,  H04M2201/42 ,  H04M2250/02

Abstract: A handheld computing device includes a plurality of controls for controlling operation of the handheld computing device, a processor, and an application executable in the processor. The application comprises logic that receives an indication of a notification sent from a communication device and logic that provides a user interface on a display of the handheld computing device responsive to receiving the indication, wherein the user interface comprises a plurality of items each corresponding to a respective action for handling the notification, wherein each of the plurality of items is assigned to a respective control of the handheld computing device for invoking the respective action. The application further comprises logic that receives a selection of one of the items.

Abstract translation: 手持计算设备包括用于控制手持式计算设备，处理器和可处理器中可执行的应用的操作的多个控制。 应用包括逻辑，其接收从通信设备发送的通知的指示和响应于接收到指示而在手持式计算设备的显示器上提供用户界面的逻辑，其中用户界面包括多个项目，每个项目对应于 用于处理所述通知的相应动作，其中所述多个项目中的每一个被分配给所述手持计算设备的相应控制以调用相应的动作。 应用还包括接收对项目之一的选择的逻辑。

公开(公告)号：US20150038121A1

公开(公告)日：2015-02-05

申请号：US13958408

申请日：2013-08-02

Applicant: WhatsApp Inc.

Inventor： Jan Koum ,  Michael B. Donohue ,  Brian Acton ,  Erik James Reed ,  Dima Stukalov

IPC: H04W4/12

CPC classification number: H04M3/537 ,  H04L51/043 ,  H04L51/10 ,  H04M1/7255 ,  H04M3/42382 ,  H04M7/0045 ,  H04M7/0051 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2083 ,  H04W4/12

Abstract: A system, apparatus, graphical user interface and methods are provided for conducting electronic voice communications with status notifications. A user of a first portable device executing a communication application selects a multi-function control that automatically initiates an audio recording, which is automatically sent toward another participant of an active communication session when the control is released. The same multi-function control may be used to transmit a textual message. A representation of the recording is displayed on the user's device, with an indicator that changes appearance when the other participant plays the recording. In addition, when one user initiates an audio recording that will be automatically sent to another user, the other user's device is advised of the initiation of recording and displays that status for the other user.

公开(公告)号：US08938677B2

公开(公告)日：2015-01-20

申请号：US12749122

申请日：2010-03-29

Applicant: Birgit Geppert ,  Frank Roessler

Inventor： Birgit Geppert ,  Frank Roessler

IPC: H04L12/16 ,  H04N7/15 ,  H04M3/56 ,  G06F15/16 ,  G06F3/048 ,  H04M1/247 ,  G06F3/0481 ,  G06F3/0486 ,  H04L12/18 ,  H04W4/20 ,  H04L29/06 ,  G06Q10/10 ,  H04L12/58 ,  H04M1/2745 ,  H04M3/42

CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user. The graphical sub-elements can include a telephone, mobile phone, instant message, camera, video camera, microphone, text-message, document, headset, or email icon.

Abstract translation: 这里公开的是用于使用小部件中和地管理通信模式的系统，方法和非暂时的计算机可读存储介质。 该方法包括经由图形用户界面（GUI）呈现一组连接的图形元素，其表示包括至少两个通信用户的通信会话，其中表示用户的每个图形元素还包括指示用户通信细节的至少一个图形子元素， 接收与所述一组连接的图形元素相关联的用户输入，所述用户输入具有与所述通信会话相关联的动作，以及基于所接收的用户输入来执行所述动作。 图形子元件可以指示相关用户通过其连接到通信会话的通信模式和/或用于相关用户的可用通信模式。 图形子元件可以包括电话，移动电话，即时消息，相机，摄像机，麦克风，文本消息，文档，耳机或电子邮件图标。

公开(公告)号：US20150016601A1

公开(公告)日：2015-01-15

申请号：US14504388

申请日：2014-10-01

Applicant: Microsoft Corporation

Inventor： Rodrigo Madanes ,  Kristjan Jansen ,  Julie Mathilde Fournier

IPC: H04M3/02

CPC classification number: H04M7/0075 ,  H04M1/2725 ,  H04M1/274566 ,  H04M3/02 ,  H04M3/42306 ,  H04M7/0063 ,  H04M2201/32 ,  H04M2201/42

Abstract: Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A country prefix for the destination country is prepended to the number in accordance with the formatting rules to generate a formatted number. The formatted number is supplied to a client installed at the user terminal for effecting the voice communication using the formatted number.

Abstract translation: 用于在通过通信网络连接的用户终端之间进行语音通信的方法和装置包括向用户显示国家选项的菜单并接收本地形式的号码。 由国家/地区选项为用户选择的目的地国家/地区召回格式规则。 根据格式规则，目的地国家/地区的国家/地区前缀将添加到号码中，以生成格式化的号码。 将格式化的号码提供给安装在用户终端的客户端，以使用格式化的号码进行语音通信。

公开(公告)号：US08869227B2

公开(公告)日：2014-10-21

申请号：US12371377

申请日：2009-02-13

Applicant: Gary W. Lafreniere ,  David Emerson ,  David Rondeau ,  Michael S. Goergen

Inventor： Gary W. Lafreniere ,  David Emerson ,  David Rondeau ,  Michael S. Goergen

IPC: H04N7/173 ,  H04M1/65 ,  H04N21/41 ,  H04N21/488 ,  H04N21/436 ,  H04M1/658 ,  H04N21/4788 ,  H04M3/533

CPC classification number: H04M1/6505 ,  H04M1/658 ,  H04M3/53358 ,  H04M2201/42 ,  H04M2203/253 ,  H04N7/173 ,  H04N21/4131 ,  H04N21/43615 ,  H04N21/4788 ,  H04N21/4882

Abstract: A system and method for managing a voicemail system through a set-top box. A call may be received from a caller. The call is intercepted utilizing a voicemail system available through a network. The voicemail system is operable to store one or more messages. A user selection is received to access the voicemail system utilizing a set-top box. An interface for the voicemail system is displayed to a user. The interface is displayed on a display in communication with the set-top box. The one or more voicemail accounts are managed based on user input.

Abstract translation: 一种用于通过机顶盒管理语音邮件系统的系统和方法。 可以从呼叫者接收呼叫。 使用可通过网络获得的语音信箱系统来拦截呼叫。 语音邮件系统可操作以存储一个或多个消息。 接收用户选择以利用机顶盒访问语音邮件系统。 向用户显示语音邮件系统的接口。 该接口显示在与机顶盒通信的显示器上。 一个或多个语音邮件帐户基于用户输入进行管理。

公开(公告)号：US08869057B2

公开(公告)日：2014-10-21

申请号：US12524853

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: G06F3/048 ,  H04M3/51 ,  H04M3/42 ,  H04M3/22

CPC classification number: H04M3/5175 ,  H04M3/2281 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42365 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2201/42

Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

Abstract translation: 服务器（10）通过网络（14）连接到用于操作者的终端（13）和用于管理者的终端（12），接收表示从终端发送的终端（13）的操作状况的操作状况数据 （13）与座椅ID一起创建显示数据，用于根据从存储单元读出的布局数据，根据座位ID显示表示与接收到的操作状态数据的类型不同的操作状况的座椅布局的图像（ 120），并将显示数据发送到终端（12）。

公开(公告)号：US08868051B2

公开(公告)日：2014-10-21

申请号：US13310678

申请日：2011-12-02

Applicant: Peter Eymard Baccay ,  Christina Evelyn Lucey ,  Irina Mikheyenok

Inventor： Peter Eymard Baccay ,  Christina Evelyn Lucey ,  Irina Mikheyenok

IPC: H04M3/42

CPC classification number: G06F3/04842 ,  G06F3/04817 ,  H04L12/1822 ,  H04L12/189 ,  H04M3/563 ,  H04M2201/42 ,  H04M2207/18 ,  H04M2250/62

Abstract: Presented are systems and methods for presenting conference call information using a mobile conferencing system. The mobile conferencing system classifies a call type parameter as a conference call based on conference details. The mobile conferencing system joins a mobile device to a teleconference using the conference details and the call type parameter. The mobile conferencing system then displays an active call graphical user interface, wherein the graphical user interface displays at least part of the conference details.

Abstract translation: 提出了使用移动会议系统呈现电话会议信息的系统和方法。 移动会议系统根据会议细节将呼叫类型参数分类为电话会议。 移动会议系统使用会议细节和呼叫类型参数将移动设备连接到电话会议。 移动会议系统然后显示主动呼叫图形用户界面，其中图形用户界面显示会议细节的至少一部分。