公开(公告)号：US20140308631A1

公开(公告)日：2014-10-16

申请号：US14090278

申请日：2013-11-26

Applicant: Breakthrough PerformanceTech, LLC

Inventor： Martin L. Cohen ,  Edward G. Brown

IPC: G09B5/04

CPC classification number: G09B19/04 ,  G06Q10/06 ,  G06Q10/06398 ,  G06Q50/22 ,  G06Q99/00 ,  G06T11/00 ,  G06T13/80 ,  G09B5/00 ,  G09B5/04 ,  G09B5/06 ,  G09B5/065 ,  G09B5/10 ,  G09B7/00 ,  G09B7/02 ,  G09B7/04 ,  G09B7/06 ,  G09B7/063 ,  G09B7/08 ,  G09B9/00 ,  G09B15/00 ,  G09B17/003 ,  G09B17/006 ,  G09B19/00 ,  G09B19/0046 ,  G09B19/0053 ,  G09B19/025 ,  G09B19/06 ,  G09B19/18 ,  G09B23/28 ,  H04L67/02 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2250/62 ,  H04M2250/74

Abstract: The present invention is directed to interactive training, and in particular, to methods and systems for computerized interactive skill training. An example embodiment provides a method and system for providing skill training using a computerized system. The computerized system receives a selection of a first training subject. Several related training components can be invoked, such as reading, watching, performing, and/or reviewing components. In addition, a scored challenge session is provided, wherein a training challenge is provided to a user via a terminal, optionally in video form.

Abstract translation: 本发明涉及交互式训练，特别涉及用于计算机化交互技能训练的方法和系统。 示例性实施例提供了一种使用计算机化系统提供技能训练的方法和系统。 计算机化系统接收第一训练对象的选择。 可以调用几个相关的培训组件，例如阅读，观看，执行和/或查看组件。 此外，提供了一个打分的挑战会话，其中通过终端（可选地以视频形式）向用户提供训练挑战。

公开(公告)号：US20140294162A1

公开(公告)日：2014-10-02

申请号：US14304260

申请日：2014-06-13

Applicant: The Plum Group, The Plum Group, Inc.

Inventor： MATTHEW J. ERVIN ,  Matthew Jones ,  Andrew Kuan

IPC: H04M3/51 ,  H04M3/493

CPC classification number: H04M3/5166 ,  H04M3/493 ,  H04M3/5183 ,  H04M2201/42 ,  H04M2203/40 ,  H04W76/50

Abstract: A modular interactive voice recognition (“IVR”) overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a gaphical user interface (“GUI”) to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method allow a single agent to process multiple calls simultaneously and is compatible with existing IVR systems and can be implemented as an add-on to existing IVR systems.

Abstract translation: 模块化交互式语音识别（“IVR”）覆盖系统和处理呼叫的方法。 该系统提供一个应用服务器，多个代理工作站和一个简单的用户界面（“GUI”），以允许使用自动IVR和实时代理来处理呼叫的混合方式。 系统和方法允许单个代理同时处理多个呼叫，并且与现有的IVR系统兼容，并且可以作为现有IVR系统的附加部件来实现。

公开(公告)号：US20140277850A1

公开(公告)日：2014-09-18

申请号：US14211774

申请日：2014-03-14

Applicant: Savant Systems, LLC

Inventor： Steven P. Jobs ,  Robert P. Madonna ,  Michael C. Silva ,  Cameron Pulsford ,  Nicholas J. Cipollo

IPC: B63H19/00

CPC classification number: G05D1/0022 ,  B63H19/00 ,  H04M1/72533 ,  H04M2201/42 ,  H04M2250/22

Abstract: In one embodiment, a general-purpose wireless mobile device having a touch-sensitive screen and executing a remote control application is used to remotely control a vehicle (e.g., a marine vessel). The general-purpose wireless mobile device communicates via a wireless network with an interface (e.g., a server) that is coupled to an electronic control system of the vehicle (e.g., the vessel). In operation, environmental information and/or system status information is collected through the electronic control system, propagated to the interface (e.g., server), and then sent over the wireless network to the wireless mobile device. Similarly, control input is sent over the wireless network to the interface (e.g., server), which passes the information to the electronic control system, which in turn issues appropriate control signals to the vehicle subsystems (e.g., marine subsystems) to control the motion of the vehicle (e.g., the vessel).

Abstract translation: 在一个实施例中，使用具有触敏屏幕并执行远程控制应用的通用无线移动设备来远程控制车辆（例如，船只）。 通用无线移动设备经由无线网络与耦合到车辆（例如，船只）的电子控制系统的接口（例如，服务器）进行通信。 在操作中，通过电子控制系统收集环境信息和/或系统状态信息，传播到接口（例如，服务器），然后通过无线网络发送到无线移动设备。 类似地，控制输入通过无线网络发送到接口（例如，服务器），该接口将信息传递到电子控制系统，电子控制系统又向车辆子系统（例如，海洋子系统）发出适当的控制信号以控制运动 的车辆（例如，船只）。

公开(公告)号：US08839129B2

公开(公告)日：2014-09-16

申请号：US12340357

申请日：2008-12-19

Applicant: Peter Y. F. Lau

Inventor： Peter Y. F. Lau

IPC: G06F3/048 ,  G06F3/0488 ,  H04M3/56

CPC classification number: H04M3/563 ,  G06F3/0488 ,  H04M3/564 ,  H04M2201/42 ,  H04M2207/18 ,  H04M2250/22 ,  H04M2250/62

Abstract: A user interface for a communication device allows a user to set up and manage conference communications. The user interface has an active communication area and a held communication area. Communication icons representing communications at the communication device are shown in either the active or held areas of the user interface. By detecting where a user has positioned one or more communication icons within the user interface, the communication device handles the communications to place communications in conference, place communications on hold, swap held and active communications, or disconnect communications.

Abstract translation: 用于通信设备的用户界面允许用户建立和管理会议通信。 用户接口具有活动通信区域和保持的通信区域。 表示在通信设备处的通信的通信图标被显示在用户界面的活动或保持区域中。 通过检测用户在用户界面内定位一个或多个通信图标的位置，通信设备处理通信以将通信置于会议中，将通信置于保持状态，交换保持和主动通信或断开通信。

公开(公告)号：US08798597B2

公开(公告)日：2014-08-05

申请号：US13606856

申请日：2012-09-07

Applicant: Raymond P. Vander Veen ,  Mihal Lazaridis

Inventor： Raymond P. Vander Veen ,  Mihal Lazaridis

IPC: H04M3/42

CPC classification number: H04M1/7255 ,  H04M3/53333 ,  H04M3/53358 ,  H04M3/537 ,  H04M2201/42 ,  H04M2203/256 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2250/02 ,  H04W4/12 ,  H04W88/02 ,  H04W88/184

Abstract: A mobile device stores a first command set for voicemail functions of a first voicemail system and a second command set for voicemail functions of a second voicemail system. The mobile device receives a voicemail notification message associated with a voicemail message received at one of the first or the second voicemail systems. The mobile device detects an end-user selection of a visual object which is visually indicative of a voicemail function. In response to the end-user selection, the mobile device selects, from one of the first and the second command sets corresponding to the first or the second voicemail system at which the voicemail message was received, a command code corresponding to the voicemail function. The mobile device sends the selected command code to the first or the second voicemail system for invoking the voicemail function at the first or the second voicemail system.

Abstract translation: 移动设备存储用于第一语音邮件系统的语音邮件功能的第一命令集和用于第二语音邮件系统的语音邮件功能的第二命令集。 移动设备接收与在第一或第二语音邮件系统中的一个接收的语音邮件消息相关联的语音邮件通知消息。 移动设备检测视觉上指示语音邮件功能的可视对象的最终用户选择。 响应于最终用户选择，移动设备从对应于接收到语音邮件消息的第一或第二语音邮件系统的第一和第二命令集中的一个中选择与语音邮件功能对应的命令码。 移动设备将所选择的命令代码发送到第一或第二语音邮件系统，用于在第一或第二语音邮件系统处调用语音邮件功能。

公开(公告)号：US08798256B2

公开(公告)日：2014-08-05

申请号：US13857470

申请日：2013-04-05

Applicant: Philip Wawrzynowicz

Inventor： Philip Wawrzynowicz

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5141 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/246 ,  G06Q40/08 ,  H04L43/06 ,  H04L51/14 ,  H04M3/24 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/42 ,  H04M2242/12

Abstract: A system, method, apparatus, means, and computer program code is provided wherein a telephone call is received. A telephone call routing matrix is accessed, from a relational database platform, to select a service representative for the received telephone call. It may then be arranged for the received telephone call to be routed in accordance with the selected service representative.

Abstract translation: 提供了一种系统，方法，装置，装置和计算机程序代码，其中接收到电话呼叫。 从关系数据库平台访问电话呼叫路由矩阵，以选择所接收的电话呼叫的服务代表。 然后可以根据所选择的服务代表来安排接收到的电话呼叫路由。

公开(公告)号：US20140189522A1

公开(公告)日：2014-07-03

申请号：US14199717

申请日：2014-03-06

Applicant: BlackBerry Limited

Inventor： Sherryl Lee Lorraine SCOTT

IPC: G06F3/0482 ,  H04L12/58

CPC classification number: G06Q10/10 ,  G06F3/0482 ,  G06Q30/02 ,  H04L51/04 ,  H04M1/2745 ,  H04M1/72552 ,  H04M1/72566 ,  H04M7/0024 ,  H04M2201/42

Abstract: A user interface, in accordance with the teachings described herein, is provided for integrating applications on a mobile communication device. An instant messaging user interface may be included for displaying an instant messaging communication that includes an instant messaging contact. An instant messaging user interface menu may be included for displaying a list of commands, one or more of the commands being specific to the displayed instant messaging contact, and the list of commands including a command associated with a calendar application. The user interface may be operable to automatically launch the calendar application in response to a user selecting the command associated with the calendar application. A field in the calendar application may be automatically populated with the instant messaging contact.

Abstract translation: 提供了根据本文所述的教导的用户界面，用于在移动通信设备上集成应用。 可以包括即时消息用户界面来显示包括即时消息联系的即时消息通信。 可以包括用于显示命令列表的即时消息用户界面菜单，一个或多个特定于所显示的即时消息联系人的命令以及包括与日历应用相关联的命令的命令列表。 响应于用户选择与日历应用相关联的命令，用户界面可以可操作以自动启动日历应用。 日历应用程序中的字段可以自动填充即时消息联系人。

公开(公告)号：US20140171045A1

公开(公告)日：2014-06-19

申请号：US14185975

申请日：2014-02-21

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Robert A. Koch ,  Robert G. Hensey, JR. ,  Shiejye Geoffrey Lin ,  David Archie Scott

IPC: H04W4/14 ,  H04M3/42 ,  H04W4/16

CPC classification number: H04M3/42068 ,  H04L67/306 ,  H04M1/72563 ,  H04M3/42059 ,  H04M3/42153 ,  H04M3/42365 ,  H04M3/428 ,  H04M3/548 ,  H04M2201/42 ,  H04W4/14 ,  H04W4/16

Abstract: Users are provided control of their communications. Should a call be processed for a user, a text message may be automatically sent as a response to the call. The user may pre-compose different text messages. The user may also compose a custom text message. Regardless, the user's text message is automatically sent as a response to the call.

Abstract translation: 用户被控制他们的通信。 如果为用户处理呼叫，则可以自动发送文本消息作为对该呼叫的响应。 用户可以预先撰写不同的短信。 用户也可以撰写自定义短信。 无论如何，用户的短信将作为对该呼叫的响应自动发送。

公开(公告)号：US20140157224A1

公开(公告)日：2014-06-05

申请号：US13800457

申请日：2013-03-13

Applicant: ACCENTURE GLOBAL SERVICES LIMITED

Inventor： Giuseppe Capuozzo ,  Orlando Onorato ,  Alessandro Imparato ,  Daniele D'Errico ,  Gianluca D'Angelo

IPC: G06F9/44

CPC classification number: G06F8/70 ,  G06F8/00 ,  G06F8/20 ,  G06F8/30 ,  G06F11/3668 ,  H04M1/72525 ,  H04M2201/42 ,  H04W4/60 ,  H04W24/06

Abstract: In one aspect, the present application is directed to a communications network, a computer architecture, a computer-implemented method, and a computer program product for development and management of femtocell-based applications. In one aspect, the communications network may comprise at least one femtocell; a mobile operator network; and a computer architecture integrated in the mobile operator network, wherein the computer architecture is operable to support development and lifecycle management of at least one femtocell-based application for the at least one femtocell.

Abstract translation: 在一个方面，本申请涉及通信网络，计算机架构，计算机实现的方法以及用于基于毫微微小区的应用的开发和管理的计算机程序产品。 在一个方面，通信网络可以包括至少一个毫微微小区; 移动运营商网络; 以及整合在所述移动运营商网络中的计算机架构，其中所述计算机体系结构可操作以支持所述至少一个毫微微小区的至少一个基于毫微微小区的应用的开发和生命周期管理。

公开(公告)号：US20140072115A1

公开(公告)日：2014-03-13

申请号：US13753443

申请日：2013-01-29

Applicant: Petr Makagon ,  Slava Sayko ,  Gennadiy Chuyeshov ,  Slava Zhakov

Inventor： Petr Makagon ,  Slava Sayko ,  Gennadiy Chuyeshov ,  Slava Zhakov

IPC: H04M3/51

CPC classification number: H04M3/5183 ,  G06F8/34 ,  H04M3/5175 ,  H04M3/523 ,  H04M2201/42 ,  H04M2203/355 ,  H04M2203/408

Abstract: A system and method for configuring routing logic for a contact center is provided. A plurality of routing templates is displayed for user selection. Each of the routing templates is associated with metadata defining one or more parameters of the corresponding routing template. A contact center administrator selects one of the displayed templates and further identifies an entry point to the contact center to which the selected routing template applies. The parameters defined for the selected template are displayed for prompting user input. The administrator provides input values for the displayed parameters. The user input values are saved in association with the corresponding parameters and further in association with the identified entry point. The saved user input values are then retrieved for routing a particular interaction arriving at the entry point.

Abstract translation: 提供了一种用于配置联络中心的路由逻辑的系统和方法。 显示多个路由模板用于用户选择。 每个路由模板与定义相应路由模板的一个或多个参数的元数据相关联。 联络中心管理员选择一个显示的模板，并进一步标识所选路由模板应用到的联络中心的入口点。 显示为选定模板定义的参数，以提示用户输入。 管理员提供显示参数的输入值。 与相应的参数相关联地保存用户输入值，并进一步与所识别的入口点相关联。 然后检索保存的用户输入值，用于路由到达入口点的特定交互。