公开(公告)号：US09602986B2

公开(公告)日：2017-03-21

申请号：US15134303

申请日：2016-04-20

Applicant: RingCentral, Inc.

Inventor： Vlad Vendrow ,  Vi Chau ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M3/42 ,  H04W4/12 ,  H04M1/57 ,  H04M1/663 ,  H04M1/725 ,  H04L12/58 ,  H04M1/64

CPC classification number: H04W4/12 ,  H04L51/16 ,  H04L51/32 ,  H04M1/57 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42008 ,  H04M3/42314 ,  H04M3/5141 ,  H04M2201/60 ,  H04M2203/4536

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.

公开(公告)号：US20170034348A1

公开(公告)日：2017-02-02

申请号：US15293028

申请日：2016-10-13

Applicant: RingCentral, Inc.

Inventor： Vi Dinh Chau ,  Naveen Sanjeeva ,  Anton Nikitin

IPC: H04M3/42 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04M3/42374 ,  H04L51/043 ,  H04L67/22 ,  H04L67/24 ,  H04M3/42357 ,  H04M3/42365 ,  H04M7/006

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for determining availability statuses for users of a communication service provider system. One of the methods includes obtaining data identifying a plurality of availability status features for a user of a communication service provider system and a respective weight for each of the availability status features; determining a respective current value of each of the availability status features; and determining an aggregate user availability status based at least in part on the current values of the availability status features and on the weights for the availability status features.

Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于确定通信服务提供者系统的用户的可用性状态。 其中一种方法包括获得识别通信服务提供商系统的用户的多个可用性状态特征的数据以及每个可用性状态特征的相应权重; 确定每个可用性状态特征的相应当前值; 以及至少部分地基于可用性状态特征的当前值和可用性状态特征的权重来确定聚合用户可用性状态。

公开(公告)号：US09473873B2

公开(公告)日：2016-10-18

申请号：US14484744

申请日：2014-09-12

Applicant: RingCentral, Inc.

Inventor： Vlad Vendrow ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M1/00 ,  H04W4/00 ,  H04M3/42 ,  H04W84/10 ,  H04W84/16 ,  H04M1/725

CPC classification number: H04W4/50 ,  H04M1/72525 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42153 ,  H04M3/4234 ,  H04M2242/08 ,  H04M2250/66 ,  H04W84/105 ,  H04W84/16

Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Abstract translation: 公开了用于在移动设备上即时激活虚拟PBX服务的方法和系统。 在一个方面，在移动设备上接收用于激活虚拟PBX服务的用户请求。 从电信服务提供商（TSP）检索虚拟PBX业务的可用主标识号。 在移动设备上呈现用户界面，包括呈现可用主标识号的第一接口部分和被配置为接收用户标识符的第二接口部分。 一旦接收到指定用户标识符的用户输入，并且当用户界面仍然呈现在移动设备上时，接收到用于激活虚拟PBX服务的用户指令。 在接收到用户指令后，将用户标识符发送到TSP。 然后，从TSP收到确认。

公开(公告)号：US20160295021A1

公开(公告)日：2016-10-06

申请号：US14951543

申请日：2015-11-25

Applicant: RingCentral, Inc.

Inventor： Vlad VENDROW

IPC: H04M3/56 ,  H04M3/42 ,  H04L29/06 ,  H04N7/15

CPC classification number: H04M3/567 ,  H04L12/1831 ,  H04L29/06027 ,  H04L29/06523 ,  H04L51/10 ,  H04L65/403 ,  H04L65/80 ,  H04M3/42374 ,  H04M2203/5027 ,  H04N7/155

Abstract: Systems and methods are disclosed for managing a multimedia conference call. According to certain embodiments, a server establishes a multimedia conference call between a plurality of multimedia conference devices. The multimedia conference call includes the communication of multimedia conference contents via one or more of the plurality of multimedia conference devices. The server also records at least a portion of the multimedia conference contents; and detects one or more interrupting events. The interrupting events occur during the multimedia conference call. The server further provides substitute contents to the other multimedia conference devices of the plurality of multimedia conference devices. The substitute contents are generated based on a recorded portion of the multimedia conference call associated with a time to the interrupting events.

Abstract translation: 公开了用于管理多媒体电话会议的系统和方法。 根据某些实施例，服务器在多个多媒体会议设备之间建立多媒体会议呼叫。 多媒体会议电话包括通过多个多媒体会议设备中的一个或多个的多媒体会议内容的通信。 服务器还记录多媒体会议内容的至少一部分; 并检测一个或多个中断事件。 中断事件在多媒体电话会议期间发生。 服务器还向多个多媒体会议设备的其他多媒体会议设备提供替代内容。 替代内容基于与中断事件的时间相关联的多媒体电话会议的记录部分来生成。

公开(公告)号：US09363365B1

公开(公告)日：2016-06-07

申请号：US14697555

申请日：2015-04-27

Applicant: RingCentral, Inc.

Inventor： Mikhail Nekorystnov

IPC: H04L12/28 ,  H04M3/22 ,  H04M7/00

CPC classification number: H04W24/02 ,  H04L65/608 ,  H04M1/2535 ,  H04M3/2227 ,  H04M3/2236 ,  H04M3/28 ,  H04M7/0057

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the quality of a communication session or of a communication path used for the communication session. One of the methods includes initiating a communication session between a first communications device and a second communications device, wherein initiating the communication session comprises routing session data for the communication session along a first communication path between the first communications device and the second communications device; generating, at the first communications device, a plurality of reference content samples; generating a recording of the communication session as received at a first destination along the first communication path; and evaluating a quality of the communication session or of the first communication path by comparing the plurality of reference content samples with the recorded communication session.

Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于评估通信会话的质量或用于通信会话的通信路径。 其中一种方法包括启动第一通信设备和第二通信设备之间的通信会话，其中启动通信会话包括沿第一通信设备和第二通信设备之间的第一通信路径路由用于通信会话的会话数据; 在第一通信设备处生成多个参考内容样本; 生成沿着第一通信路径在第一目的地接收的通信会话的记录; 以及通过将所述多个参考内容样本与记录的通信会话进行比较来评估所述通信会话或所述第一通信路径的质量。

公开(公告)号：US09294985B2

公开(公告)日：2016-03-22

申请号：US14557025

申请日：2014-12-01

Applicant: RingCentral, Inc.

Inventor： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC: H04M3/42 ,  H04W40/20 ,  H04M3/46 ,  H04W4/16 ,  H04M3/54 ,  H04W64/00 ,  H04M7/00

CPC classification number: H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

Abstract: A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

公开(公告)号：US09264861B1

公开(公告)日：2016-02-16

申请号：US14609226

申请日：2015-01-29

Applicant: RingCentral, Inc.

Inventor： Martin Arastafar ,  Patrice Khawam ,  Christopher van Rensburg

IPC: H04W24/00 ,  H04W4/04 ,  H04W72/04

CPC classification number: H04W4/043 ,  G01S5/00 ,  H04L5/0053 ,  H04W24/08 ,  H04W64/00

Abstract: Contextual spatial models for indoor and outdoor structures are created from a plurality of devices using crowdsourcing. A method for creating a contextual spatial model for a premises includes receiving location information and contextual information from a plurality of devices. For each of the plurality of devices, the method receives location information of the device's location, and contextual information related to at least one of the device and a user associated with the device when the device is at the location. The method then determines a designation for each subject location within the premises by applying the received contextual information associated with the subject location to a location model (e.g., rules-based model or a machine learning model).

Abstract translation: 使用众包从多个设备创建室内和室外结构的上下文空间模型。 用于创建场景的上下文空间模型的方法包括从多个设备接收位置信息和上下文信息。 对于所述多个设备中的每一个，当所述设备在所述位置时，所述方法接收所述设备位置的位置信息，以及与所述设备和与所述设备相关联的用户中的至少一个相关的上下文信息。 然后，该方法通过将与主题位置相关联的接收到的上下文信息应用到位置模型（例如，基于规则的模型或机器学习模型）来确定房屋内每个主题位置的指定。

公开(公告)号：US09264457B2

公开(公告)日：2016-02-16

申请号：US14468751

申请日：2014-08-26

Applicant: RingCentral, Inc.

Inventor： Vlad Vendrow

IPC: H04L29/06

CPC classification number: H04L65/1053 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/40

Abstract: A hosted private branch exchange (PBX) platform includes associated application programming interfaces (APIs) that provide a range of integration points with the PBX platform that, in turn, enables the development of a broad range of applications that can customize and/or enhance the basic functionality of the underlying PBX platform.

Abstract translation: 托管专用交换机（PBX）平台包括相关的应用程序编程接口（API），该接口提供与PBX平台的一系列集成点，从而可以开发广泛的应用程序，可以自定义和/或增强 底层PBX平台的基本功能。

公开(公告)号：US20150334228A1

公开(公告)日：2015-11-19

申请号：US14811582

申请日：2015-07-28

Applicant: RingCentral, Inc.

Inventor： Vi Dinh Chau ,  Naveen Gupta ,  Rituparna Mukherjee ,  Nisha K. Ahluwalia

IPC: H04M3/42 ,  H04W12/02

CPC classification number: A61H19/40 ,  A61H2201/0149 ,  A61H2201/1673 ,  A61H2201/169 ,  A61H2201/5053 ,  A61H2205/087 ,  H04M3/42008 ,  H04M15/09 ,  H04M15/887 ,  H04M17/10 ,  H04W4/16 ,  H04W12/02

Abstract: Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.

Abstract translation: 描述用于配置临时一次性数量的系统，方法和计算机程序产品。 可以向用户提供具有有限保质期的可用的临时一次性数量的池。 当提交与通信设备（例如，移动电话，家庭电话，商务电话等）相关联的永久电话号码时，用户可以选择可用的临时可用数量之一。 在激活所选择的临时一次性数量之前，临时一次性数量与永久电话号码相关联。 在激活之后，当接收到对临时一次性号码的来电时，永久电话号码被识别为与正被呼叫的临时一次性号码相关联。 然后将来话呼叫转发到建立永久电话号码的通信设备。

公开(公告)号：US20150281169A1

公开(公告)日：2015-10-01

申请号：US14566667

申请日：2014-12-10

Applicant: RingCentral, Inc.

Inventor： Vlad VENDROW ,  Christopher VAN RENSBURG

IPC: H04L29/12 ,  H04M7/00

CPC classification number: H04L61/1529 ,  H04L65/1069 ,  H04L67/24 ,  H04M7/006

Abstract: A computer-implemented method, an apparatus and a recording medium are provided for facilitating access by a subscriber over a communications network. The method comprises: acquiring a query message comprising a subscriber contact identifier associated with the subscriber; responsive to acquiring the query message: identifying a plurality of communications endpoint identifiers associated with the subscriber contact identifier, each communications endpoint identifier being associated with a communications device and reachability information, wherein the reachability information reflects a degree of subscriber accessibility via the communications device; and providing a response to the query message comprising at least one of the plurality of the communications endpoint identifiers, wherein the at least one of the plurality of the communications endpoint identifiers is selected based at least in part on the reachability information. The recording medium comprises instructions to configure the apparatus to perform the method.

Abstract translation: 提供计算机实现的方法，装置和记录介质，以便于通过通信网络访问用户。 该方法包括：获取包括与用户相关联的订户联系人标识符的查询消息; 响应于获取所述查询消息：识别与所述订户联系人标识符相关联的多个通信端点标识符，每个通信端点标识符与通信设备和可达性信息相关联，其中所述可达性信息反映通过所述通信设备的用户可访问性程度; 以及提供对所述查询消息的响应，所述查询消息包括所述多个通信端点标识符中的至少一个，其中，至少部分地基于所述可达性信息来选择所述多个所述通信端点标识符中的所述至少一个。 记录介质包括用于配置该装置以执行该方法的指令。