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公开(公告)号：US08891737B2
公开(公告)日：2014-11-18
申请号：US13733103
申请日：2013-01-02
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vladimir Shmunis , Vi Chau , Praful Shah , Natalie Nayberg
CPC classification number: H04W4/90 , H04L12/66 , H04M3/42161 , H04M3/4234 , H04M2201/42
Abstract: Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.
Abstract translation: 描述用于生成和显示各种用户界面的系统，方法和计算机程序产品，用于配置与管理在扩展处呈现的虚拟PBX服务相关联的一个或多个呼叫处理规则。 用户界面可用于为单扩展或多扩展环境配置虚拟PBX服务。 虚拟PBX服务可以提供例如主号码，并且可以根据与虚拟PBX服务相关联的一组或多组呼叫处理规则来管理对主号码的呼叫，并且可以通过用户接口来配置。 用户界面可以是通过浏览器访问的基于Web的界面，只有在用户或管理员设置并激活了虚拟PBX服务后才能访问。
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公开(公告)号：US09749457B2
公开(公告)日：2017-08-29
申请号：US14605718
申请日：2015-01-26
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vladimir Shmunis , Vi Chau , Praful Shah , Natalie Nayberg
CPC classification number: H04M1/72563 , H04L12/4641 , H04M1/006 , H04M3/42 , H04M3/42161 , H04M3/42314 , H04M3/4234 , H04M3/436 , H04M3/46 , H04M3/54 , H04M3/546 , H04M2207/18 , H04W4/00 , H04W12/08
Abstract: Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.
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公开(公告)号：US09602986B2
公开(公告)日：2017-03-21
申请号：US15134303
申请日：2016-04-20
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vi Chau , Praful Shah , Vladimir Shmunis
CPC classification number: H04W4/12 , H04L51/16 , H04L51/32 , H04M1/57 , H04M1/64 , H04M1/663 , H04M1/72552 , H04M1/72563 , H04M3/42008 , H04M3/42314 , H04M3/5141 , H04M2201/60 , H04M2203/4536
Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.
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4.发明授权Cloud-based phone system with methodologies for suggesting account configuration settings 有权基于云的手机系统，具有建议帐户配置设置的方法公开(公告)号：US09141673B2
公开(公告)日：2015-09-22
申请号：US13797627
申请日：2013-03-12
Applicant: RingCentral, Inc.
Inventor： Vi Chau
CPC classification number: G06F17/3053 , H04M3/42161
Abstract: A cloud-based phone system with methodologies for suggesting account configuration settings is provided. In one embodiment, for example, techniques are provided for suggesting how a particular user should configure a particular account configuration parameter of a plurality of account configuration parameters available to the particular user. One or more parameters of the plurality of account configuration parameters that are related to the particular parameter are identified. One or more other users are identified that have configured the one or more parameters similar to how the particular user has configured the one or more parameters. A suggestion of how the particular user should configure the particular parameter is made based on settings for the particular parameter made by the one or more other users.
Abstract translation: 提供了一个基于云的电话系统，其中提供了建议帐户配置设置的方法。 在一个实施例中，例如，提供了用于建议特定用户应如何配置特定用户可用的多个帐户配置参数的特定帐户配置参数的技术。 识别与特定参数相关的多个帐户配置参数中的一个或多个参数。 识别已经配置了与特定用户如何配置一个或多个参数相似的一个或多个参数的一个或多个其他用户。 关于特定用户应如何配置特定参数的建议是基于由一个或多个其他用户进行的特定参数的设置进行的。
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5.发明申请PROVISIONING INTERFACES FOR ACCESSING VIRTUAL PRIVATE BRANCH EXCHANGE SERVICES THROUGH A MOBILE DEVICE 有权通过移动设备提供虚拟私人分支机构交换服务的接口公开(公告)号：US20140342711A1
公开(公告)日：2014-11-20
申请号：US14449416
申请日：2014-08-01
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vladimir Shmunis , Vi Chau , Praful Shah , Natasha Nayberg
IPC: H04M3/42
CPC classification number: H04M1/72563 , H04L12/4641 , H04M1/006 , H04M3/42 , H04M3/42161 , H04M3/42314 , H04M3/4234 , H04M3/436 , H04M3/46 , H04M3/54 , H04M3/546 , H04M2207/18 , H04W4/00 , H04W12/08
Abstract: Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.
Abstract translation: 描述了用于促进通过移动设备的包括自动呼叫分配的单行和多线虚拟专用交换机（PBX）的供应的系统，方法和计算机程序产品。 在一些实现中，可以使用一个或多个唯一配置接口来实现单行和多线虚拟PBX的供应。 独特的配置接口可以随时从任何地理位置立即设置和配置虚拟PBX服务帐户。 对虚拟PBX服务帐户的更改可以立即反映（例如，实时）到提供核心操作环境的系统。
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Patent Agency Ranking
6.发明申请CLOUD-BASED PHONE SYSTEM WITH METHODOLOGIES FOR SUGGESTING ACCOUNT CONFIGURATION SETTINGS 有权基于云的电话系统与建议帐户配置设置的方法公开(公告)号：US20140280100A1
公开(公告)日：2014-09-18
申请号：US13797627
申请日：2013-03-12
Applicant: RINGCENTRAL, INC.
Inventor： Vi Chau
IPC: G06F17/30
CPC classification number: G06F17/3053 , H04M3/42161
Abstract: A cloud-based phone system with methodologies for suggesting account configuration settings is provided. In one embodiment, for example, techniques are provided for suggesting how a particular user should configure a particular account configuration parameter of a plurality of account configuration parameters available to the particular user. One or more parameters of the plurality of account configuration parameters that are related to the particular parameter are identified. One or more other users are identified that have configured the one or more parameters similar to how the particular user has configured the one or more parameters. A suggestion of how the particular user should configure the particular parameter is made based on settings for the particular parameter made by the one or more other users.
Abstract translation: 提供了一个基于云的电话系统，其中提供了建议帐户配置设置的方法。 在一个实施例中，例如，提供了用于建议特定用户应如何配置特定用户可用的多个帐户配置参数的特定帐户配置参数的技术。 识别与特定参数相关的多个帐户配置参数中的一个或多个参数。 识别已经配置了与特定用户如何配置一个或多个参数相似的一个或多个参数的一个或多个其他用户。 关于特定用户应如何配置特定参数的建议是基于由一个或多个其他用户进行的特定参数的设置进行的。
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公开(公告)号：US20140045540A1
公开(公告)日：2014-02-13
申请号：US13920597
申请日：2013-06-18
Applicant: RingCentral, Inc.
IPC: H04W4/14
CPC classification number: H04W4/14 , H04L51/14 , H04L51/16 , H04M3/42263 , H04M3/42314 , H04M3/42382 , H04M7/006
Abstract: A hosted private branch exchange (PBX) system is provided that includes: non-transitory storage that includes subscriber identifying information that identifies a subscriber to a message routing service; non-transitory storage that includes distribution rules information associated with the identified subscriber; and a message management server configured to receive a message sent over the Internet to the identified subscriber and to send the message over the Internet to one or more devices according to the distribution rules associated with the identified subscriber.
Abstract translation: 提供了一种托管专用交换机（PBX）系统，其包括：非暂时性存储，其包括用于识别消息路由服务的订户的用户识别信息; 非暂时性存储，其包括与所识别的订户相关联的分发规则信息; 以及消息管理服务器，被配置为接收通过因特网发送到所识别的用户的消息，并且根据与所识别的用户相关联的分发规则，通过因特网将消息发送到一个或多个设备。
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公开(公告)号：US20130189942A1
公开(公告)日：2013-07-25
申请号：US13733103
申请日：2013-01-02
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vladimir Shmunis , Vi Chau , Praful Shah , Natalie Nayberg
IPC: H04W4/22
CPC classification number: H04W4/90 , H04L12/66 , H04M3/42161 , H04M3/4234 , H04M2201/42
Abstract: Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.
Abstract translation: 描述用于生成和显示各种用户界面的系统，方法和计算机程序产品，用于配置与管理在扩展处呈现的虚拟PBX服务相关联的一个或多个呼叫处理规则。 用户界面可用于为单扩展或多扩展环境配置虚拟PBX服务。 虚拟PBX服务可以提供例如主号码，并且可以根据与虚拟PBX服务相关联的一组或多组呼叫处理规则来管理对主号码的呼叫，并且可以通过用户界面来配置。 用户界面可以是通过浏览器访问的基于Web的界面，只有在用户或管理员设置并激活了虚拟PBX服务后才能访问。
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9.发明授权Provisioning interfaces for accessing virtual private branch exchange services through a mobile device 有权用于通过移动设备访问虚拟专用小交换服务的配置接口公开(公告)号：US08971957B2
公开(公告)日：2015-03-03
申请号：US14449416
申请日：2014-08-01
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vladimir Shmunis , Vi Chau , Praful Shah , Natasha Nayberg
CPC classification number: H04M1/72563 , H04L12/4641 , H04M1/006 , H04M3/42 , H04M3/42161 , H04M3/42314 , H04M3/4234 , H04M3/436 , H04M3/46 , H04M3/54 , H04M3/546 , H04M2207/18 , H04W4/00 , H04W12/08
Abstract: Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.
Abstract translation: 描述了用于促进通过移动设备的包括自动呼叫分配的单行和多线虚拟专用交换机（PBX）的供应的系统，方法和计算机程序产品。 在一些实现中，可以使用一个或多个唯一配置接口来实现单行和多线虚拟PBX的供应。 独特的配置接口可以随时从任何地理位置立即设置和配置虚拟PBX服务帐户。 对虚拟PBX服务帐户的更改可以立即反映（例如，实时）到提供核心操作环境的系统。
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公开(公告)号：US20160234664A1
公开(公告)日：2016-08-11
申请号：US15134303
申请日：2016-04-20
Applicant: RingCentral, Inc.
Inventor： Vlad Vendrow , Vi Chau , Praful Shah , Vladimir Shmunis
CPC classification number: H04W4/12 , H04L51/16 , H04L51/32 , H04M1/57 , H04M1/64 , H04M1/663 , H04M1/72552 , H04M1/72563 , H04M3/42008 , H04M3/42314 , H04M3/5141 , H04M2201/60 , H04M2203/4536
Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.
Abstract translation: 描述了使用通用平台实现各种互联网或非互联网通信服务（例如由不同通信平台和服务提供商提供的）之间的集成的系统，方法和计算机程序产品。 在一些实现中，提供了一种服务管理器，其可以使用通用平台将呼叫管理功能与多个通信平台集成，以实现各种平台之间的无缝通信。 例如，一个或多个平台上的个人用户之间的交互可以在单个对话历史中作为线程接口进行跟踪。 通用平台可以与各种平台和第三方协议和服务集成，以提供呼叫功能，例如呼叫转移，呼叫处理，多个问候提示，呼叫筛选规则，呼出规则，国际呼叫，呼叫者ID规则， 几个小时后，公告提示。
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