公开(公告)号：US08442201B2

公开(公告)日：2013-05-14

申请号：US12397810

申请日：2009-03-04

Applicant: Yasuhiro Kudo

Inventor： Yasuhiro Kudo

IPC: H04M3/42

CPC classification number: H04L65/1059 ,  H04L65/1069 ,  H04M1/2535 ,  H04M3/4288 ,  H04M7/006 ,  H04M2201/18

Abstract: A telephone device comprises an operating device, a call request receiving device, a first identification information determination device and a first positive response sending device. The call request receiving device may be configured to receive a call request. The first identification information determination device may be configured to determine, on a condition that the call request is received by the call request receiving device in a time between a call preparing operation being started and the call preparing operation being ended on the operating device, whether or not telephone identification information corresponding to the call preparing operation is identical to telephone identification information of the source of the call request. The first positive response sending device may be configured to send the positive response in reply to the call request on a condition that a positive determination is obtained by the first identification information determination device.

Abstract translation: 电话装置包括操作装置，呼叫请求接收装置，第一识别信息确定装置和第一正响应发送装置。 呼叫请求接收设备可以被配置为接收呼叫请求。 第一识别信息确定装置可以被配置为在呼叫准备操作正在开始和呼叫准备操作在操作装置结束之间的时间内由呼叫请求接收装置接收到呼叫请求的条件下，确定是否 或者不是与呼叫准备操作相对应的电话识别信息与呼叫请求的来源的电话识别信息相同。 第一正响应发送装置可以被配置为在由第一识别信息确定装置获得肯定确定的条件下，发送响应于呼叫请求的肯定响应。

公开(公告)号：US20130028404A1

公开(公告)日：2013-01-31

申请号：US13361395

申请日：2012-01-30

Applicant: William O'Malley ,  Charles M. Grandgent

Inventor： William O'Malley ,  Charles M. Grandgent

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1813 ,  H04L12/1818 ,  H04M3/18 ,  H04M3/20 ,  H04M3/567 ,  H04M3/568 ,  H04M3/569 ,  H04M2201/18 ,  H04Q1/45

Abstract: The present invention comprises a method for audio/video conferencing. In a preferred embodiment, the method comprises using a dynamic threshold value to determine whether there is speech on a line. One aspect, the method comprises determining a dynamic threshold value based on one or more characteristics of signals received on a port, associating that dynamic threshold value with the port; and comparing one or more characteristics of signals subsequently received on the port to the dynamic threshold value. Signals received over a plurality of ports are summed, but for ports whose signal characteristics have a specified relationship to the dynamic threshold value associated with that port, signals are not contained in the sum.

Abstract translation: 本发明包括一种用于音频/视频会议的方法。 在优选实施例中，该方法包括使用动态阈值来确定线上是否存在语音。 一方面，所述方法包括基于在端口上接收的信号的一个或多个特性来确定动态阈值，将该动态阈值与该端口相关联; 以及将随后在端口上接收的信号的一个或多个特性与动态阈值进行比较。 在多个端口上接收的信号相加，但是对于其信号特性与与该端口相关联的动态阈值具有特定关系的端口，信号不包含在总和中。

公开(公告)号：US08363788B2

公开(公告)日：2013-01-29

申请号：US12517525

申请日：2007-12-07

Applicant: Mark B. Flowers ,  John M. Cioffi ,  Seong Taek Chung

Inventor： Mark B. Flowers ,  John M. Cioffi ,  Seong Taek Chung

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M3/304 ,  H04M3/08 ,  H04M3/2218 ,  H04M2201/12 ,  H04M2201/18

Abstract: A method of detecting that a condition exists that adversely impacts a digital subscriber line service (DSL) over a telephone line shared by the DSL service and a telephone service. The method includes obtaining information regarding operation of the DSL service over a plurality of different time periods, comparing the information for a first of the plurality of time periods with the information for a second of the plurality of time periods, and determining the condition exists based on the comparison.

Abstract translation: 检测通过DSL服务和电话服务共享的电话线对数字用户线路业务（DSL）产生不利影响的状况的检测方法。 该方法包括：获取关于多个不同时间段中的DSL服务的操作的信息，将多个时间段中的第一时间段的第一个信息与多个时间段中的第二时间段的信息进行比较， 比较。

公开(公告)号：US08331540B2

公开(公告)日：2012-12-11

申请号：US11651678

申请日：2007-01-09

Applicant: Shmuel Shaffer ,  Michael P. O'Brien

Inventor： Shmuel Shaffer ,  Michael P. O'Brien

IPC: H04M11/00

CPC classification number: H04M3/533 ,  H04M3/2236 ,  H04M3/53341 ,  H04M2201/18 ,  H04M2203/2016

Abstract: In one embodiment, a method for ensuring quality of a media message is provided. The method includes receiving information for a media message. At least a portion of the media is analyzed to determine a media quality for the media message. The method then determines if the media quality is acceptable. If the media quality is not acceptable, then an alert may be sent regarding the media quality of the media message. For example, a caller may be prompted to re-record a media message.

Abstract translation: 在一个实施例中，提供了一种用于确保媒体消息的质量的方法。 该方法包括接收媒体消息的信息。 分析媒体的至少一部分以确定媒体消息的媒体质量。 然后该方法确定媒体质量是否可接受。 如果媒体质量不可接受，则可以发送关于媒体消息的媒体质量的警报。 例如，可以提示呼叫者重新记录媒体消息。

公开(公告)号：US08320540B2

公开(公告)日：2012-11-27

申请号：US12599037

申请日：2008-11-24

Applicant: Yingwei Chen

Inventor： Yingwei Chen

IPC: H04M1/56

CPC classification number: H04M3/42059 ,  G06F21/42 ,  H04L63/18 ,  H04M2201/18 ,  H04M2203/6045 ,  H04M2207/18

Abstract: The present disclosure provides a method and a system for verifying identity of a user and a system for generating and maintaining verification codes. The method and the system use system-generated caller numbers as verification codes. When an application system needs to verify the identity of a user, the verification system generates a caller phone number and uses a communication switching system to place a call originating from the caller phone number to the user's phone. The user's phone has a caller ID display function to automatically display the caller number, which serves as a user identity verification code. The user provides the received caller number to the application system for user identity verification. No text messaging or other ways of communication is required. The method and the system can achieve reliable user identity verification. A centralized system may support multiple application systems for user identity verification.

Abstract translation: 本公开提供了一种用于验证用户身份和用于生成和维护验证码的系统的方法和系统。 方法和系统使用系统生成的呼叫者号码作为验证码。 当应用系统需要验证用户的身份时，验证系统产生呼叫者电话号码，并使用通信交换系统将来自呼叫者电话号码的呼叫发送到用户的电话。 用户手机具有来电显示功能，可以自动显示主叫号码，作为用户身份验证码。 用户将所接收的呼叫者号码提供给应用系统以进行用户身份验证。 不需要短信或其他通信方式。 该方法和系统可以实现可靠的用户身份验证。 集中式系统可以支持用于用户身份验证的多个应用系统。

公开(公告)号：US20120295646A1

公开(公告)日：2012-11-22

申请号：US13562057

申请日：2012-07-30

Applicant: Garth JOHNSON

Inventor： Garth JOHNSON

IPC: H04W4/04

CPC classification number: H04K3/80 ,  H04K3/40 ,  H04K2203/16 ,  H04K2203/32 ,  H04L63/1408 ,  H04M3/2281 ,  H04M11/04 ,  H04M2201/18 ,  H04W4/022 ,  H04W12/08 ,  H04W12/12 ,  H04W48/02 ,  H04W48/04 ,  H04W64/00

Abstract: The present subject matter is directed to an apparatus and methodology for monitoring for the occurrence of use of unauthorized telecommunications equipment within a designated area. The present subject matter has particular utility to the corrections environment in that it discloses a methodology for detecting and reporting the unauthorized operation of cellular telephones within a corrections facility. The present technology may be used advantageously in combination with inmate telephone systems to transmit information to appropriate personnel in the form of email messages and/or voice communications by way of telephone local or corrections facility external telephone lines. The present technology also provides for recordation and storage of time, date and location information for detected events.

Abstract translation: 本主题涉及用于监视在指定区域内使用未授权电信设备的发生的装置和方法。 本主题对修正环境具有特殊的用途，因为它公开了一种用于检测和报告校正设施内的蜂窝电话的未授权操作的方法。 本技术可以有利地与囚犯电话系统结合使用，通过电话本地或校正设备外部电话线路以电子邮件消息和/或语音通信的形式向适当的人员发送信息。 本技术还提供记录和存储检测到的事件的时间，日期和位置信息。

公开(公告)号：US20120288081A1

公开(公告)日：2012-11-15

申请号：US13552428

申请日：2012-07-18

Applicant: Robert Townsend

Inventor： Robert Townsend

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M3/436 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M15/80 ,  H04M15/8027 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18

Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Abstract translation: 本文件讨论了限制与多个租户的主机的联网联络中心的联系。 在示例实施例中，通信由联网的联络中心接收。 在确定是否允许通信到达联络中心资源时，可以检查联系率值。 接触率值可以表示在一段时间间隔内允许的接触量。 对于一些示例实施例，基于接触率值来确定网络联络中心是否接受或拒绝通信。

公开(公告)号：US20120287924A1

公开(公告)日：2012-11-15

申请号：US13558714

申请日：2012-07-26

Applicant: Baruch Sterman ,  David Schwartz ,  Eli Katz

Inventor： Baruch Sterman ,  David Schwartz ,  Eli Katz

IPC: H04L12/66

CPC classification number: H04M7/128 ,  H04L12/66 ,  H04L61/1511 ,  H04L61/157 ,  H04L61/6009 ,  H04M7/123 ,  H04M2201/18 ,  H04M2201/36

Abstract: A method for telephony includes receiving at an Internet telephony service provider a subscriber request to place a call to a telephone number. A cache associated with the internet telephony service provider is queried to check if the cache holds a record for the telephone number. If the cache holds the record, the record is obtained. If the cache does not hold the record, a request is sent to a database server that maintains a database of records associating endpoint user terminal telephone numbers of subscribers with respective packet network addresses of the endpoint user terminal. The call is placed to the endpoint user terminal telephone number via a public switched telephone network whilst the request is sent to the database server to retrieve the packet network address of the endpoint user terminal to which calls to the telephone number should be placed.

Abstract translation: 一种用于电话的方法包括：在因特网电话服务提供商处接收用户呼叫到电话号码的用户请求。 查询与互联网电话服务提供商相关联的高速缓存以检查高速缓存是否保存电话号码的记录。 如果缓存保存该记录，则获得该记录。 如果高速缓存不保存记录，则向数据库服务器发送一个请求，数据库服务器维护一个记录数据库，将终端用户终端电话号码与端点用户终端的相应分组网络地址相关联。 该呼叫经由公共交换电话网络被发送到端点用户终端电话号码，同时该请求被发送到数据库服务器以检索应该向电话号码呼叫的端点用户终端的分组网络地址。

公开(公告)号：US08213581B1

公开(公告)日：2012-07-03

申请号：US12275138

申请日：2008-11-20

Applicant: David Brahm ,  David Trandal

Inventor： David Brahm ,  David Trandal

IPC: H04M1/64

CPC classification number: H04M15/48 ,  G06Q20/3674 ,  H04M3/382 ,  H04M3/493 ,  H04M7/12 ,  H04M15/00 ,  H04M15/41 ,  H04M2201/18 ,  H04M2203/105 ,  H04M2203/1058 ,  H04M2215/0156 ,  H04M2215/0164

Abstract: The present invention is related to telecommunications, and in particular to systems and methods of using telecommunication services for user authentication. Account information is stored for a user, the account information including at least a first phone number associated with the user. A user order is received. A verification phone call is received from the user, the call including charge phone number information. The charge number information is compared to the first phone number to authenticate that the user is associated with the first phone number. Based at least in part on the comparison, the user order is selectively caused to be fulfilled.

Abstract translation: 本发明涉及电信，特别涉及使用电信业务进行用户认证的系统和方法。 为用户存储帐户信息，帐户信息至少包括与用户相关联的第一电话号码。 接收到用户订单。 从用户接收到验证电话，该呼叫包括收费电话号码信息。 将费用号信息与第一电话号码进行比较，以认证用户与第一电话号码相关联。 至少部分地基于比较，选择性地使得用户顺序被实现。

公开(公告)号：US08180044B1

公开(公告)日：2012-05-15

申请号：US11286659

申请日：2006-02-16

Applicant: Tony McCormack ,  Paul D'Arcy ,  Michael Hartman ,  Neil O'Connor

Inventor： Tony McCormack ,  Paul D'Arcy ,  Michael Hartman ,  Neil O'Connor

IPC: H04M5/00

CPC classification number: H04M3/5233 ,  H04M3/5175 ,  H04M2201/18 ,  H04M2201/38

Abstract: A semantic contact center management method and system is provided in which the resources of a contact center (including agents and contacts) are represented as resources connected by properties such as skills and shared prior interactions. Contacts are allocated to agents based on the degree of connectedness and the availability of agents, and this provides visual tools to represent the state of the contact center and to enable automated and supervisor intervention.

Abstract translation: 提供了一种语义联络中心管理方法和系统，其中联络中心（包括代理和联系人）的资源被表示为通过诸如技能和共享的先前交互的属性连接的资源。 联系人根据代理程度的连通性和可用性分配给代理，这提供了可视化工具来表示联络中心的状态，并实现自动化和主管干预。