公开(公告)号：US09380265B2

公开(公告)日：2016-06-28

申请号：US14530137

申请日：2014-10-31

Applicant: BANK OF AMERICA CORPORATION

Inventor： Carrie Anne Hanson ,  Alicia C. Jones-McFadden ,  Craig Sobol ,  Brent Alan Shelkey ,  Kimberly Ya-chin Chang ,  Sarah Beth Gottfried ,  Wang Liang ,  Neha Rani Rathi ,  Anthony Scott Wong

IPC: H04N7/14 ,  H04N7/15 ,  G06F3/0484

CPC classification number: G06F3/04842 ,  G06F3/04817 ,  G06Q10/10 ,  G06Q30/01 ,  G06Q40/00 ,  H04L65/1069 ,  H04L65/1089 ,  H04L65/4007 ,  H04L65/4015 ,  H04L65/403 ,  H04M3/5183 ,  H04M3/563 ,  H04M3/567 ,  H04M2201/38 ,  H04N7/141

Abstract: Embodiments of the invention detail systems, computer program products, and methods for providing a call indicator tool. In an exemplary embodiment the system presents, on the display of a video conference apparatus, a call indicator widget linked with a video conference communication session. The call indicator widget may include (i) at least one selectable feature and (ii) at least one label for presenting information to the customer via the call indicator widget. Through user input the system may receive an indication that the customer selected the at least one feature, and in response to receiving the indication, alter the display to present information related to the selectable feature.

Abstract translation: 本发明的实施例详细描述了提供呼叫指示器工具的系统，计算机程序产品和方法。 在示例性实施例中，系统在视频会议装置的显示器上呈现与视频会议通信会话链接的呼叫指示符小部件。 呼叫指示器小部件可以包括（i）至少一个可选特征，以及（ii）至少一个标签，用于经由呼叫指示器小部件向客户呈现信息。 通过用户输入，系统可以接收到客户选择了至少一个特征的指示，并且响应于接收到指示，改变显示以呈现与可选特征有关的信息。

公开(公告)号：US09350868B1

公开(公告)日：2016-05-24

申请号：US14206357

申请日：2014-03-12

Applicant: United Services Automobile Association (USAA)

Inventor： Gregory McChesney ,  Anthony Northington ,  Sharron E. Wu ,  Joey Edwards

IPC: H04M1/64 ,  H04M3/533

CPC classification number: H04M3/533 ,  H04M3/367 ,  H04M3/42161 ,  H04M2201/38 ,  H04M2201/42

Abstract: Methods, systems, and computer-readable and executable instructions for managing a voicemail system are described herein. One method for managing a voicemail system includes receiving a call log from a voicemail box subscribed to a voicemail management system, identifying metadata associated with the call log from the voicemail box, identifying one or more criteria within the metadata based on a request for a report, and generating a report using the one or more criteria within the metadata associated with the call log from the voicemail box to manage the voicemail system.

Abstract translation: 本文描述了用于管理语音邮件系统的方法，系统和计算机可读和可执行指令。 用于管理语音邮件系统的一种方法包括从订阅语音邮件管理系统的语音信箱中接收呼叫记录，从语音信箱中识别与呼叫记录相关联的元数据，基于对报告的请求，识别元数据内的一个或多个标准 ，并且使用来自语音邮箱的与呼叫记录相关联的元数据内的一个或多个标准来生成报告来管理语音邮件系统。

公开(公告)号：US20160134570A1

公开(公告)日：2016-05-12

申请号：US14537227

申请日：2014-11-10

Applicant: Cisco Technology, Inc.

Inventor： Huahua Yin ,  Mei Cui ,  Hua Tang ,  Lijuan Wang

IPC: H04L12/58 ,  H04L29/06

CPC classification number: H04L51/046 ,  H04L12/1822 ,  H04L51/02 ,  H04L65/403 ,  H04M3/565 ,  H04M2201/38

Abstract: In one embodiment, a method includes displaying, by a participant processor on a display device and during an online conference, a list of invited participants of the online conference. The list includes a declining one of the invited participants whom declined to participate in at least a part of the online conference. The method also includes indicating, by the participant processor on the display device and for the one of the invited participants whom declined to participate, a message having a reason for declining.

Abstract translation: 在一个实施例中，一种方法包括由参与者处理器在显示设备上以及在线会议期间显示在线会议的受邀参与者的列表。 该名单包括拒绝参加至少一部分在线会议的受邀参加者中的一名拒绝参加。 该方法还包括由显示设备上的参与者处理器和拒绝参与的受邀参与者之一指示具有拒绝原因的消息。

公开(公告)号：US09338803B2

公开(公告)日：2016-05-10

申请号：US14411087

申请日：2013-06-19

Applicant: KYOCERA Corporation

Inventor： Ryohei Shimizu

IPC: H04W76/00 ,  H04M3/56 ,  H04M1/725 ,  H04W4/10 ,  H04W76/04

CPC classification number: H04W76/005 ,  H04M1/72519 ,  H04M3/56 ,  H04M3/566 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2207/18 ,  H04W4/10 ,  H04W76/25 ,  H04W76/40 ,  H04W76/45

Abstract: A mobile terminal having a push-to-talk (PTT) function, including: a controller that, upon detection of an operation for terminating a predefined call mode, maintains the predefined call mode for a period of predefined time, and terminates the predefined call mode upon elapse of the period; a display that displays remaining time to termination of the predefined call mode; and a remaining time changer that, upon detection of an operation for changing the remaining time, changes the remaining time according to the operation for changing the remaining time.

Abstract translation: 一种具有即按即说（PTT）功能的移动终端，包括：控制器，当检测到用于终止预定义呼叫模式的操作时，将预定呼叫模式维持预定义时间的一段时间，并终止预定义呼叫 期间过去的模式; 显示停止预定呼叫模式的剩余时间; 以及剩余时间改变器，其在检测到用于改变剩余时间的操作时，根据用于改变剩余时间的操作改变剩余时间。

公开(公告)号：US09338403B2

公开(公告)日：2016-05-10

申请号：US13748526

申请日：2013-01-23

Applicant: Benjamin David Eidelson ,  Randall Sarafa ,  Mayur Kamat ,  Ujjwal Singh ,  Peter Pawlowski ,  Richard Fulcher ,  Peter Ng ,  Evan Stephen Millar ,  Rhett Robinson

Inventor： Benjamin David Eidelson ,  Randall Sarafa ,  Mayur Kamat ,  Ujjwal Singh ,  Peter Pawlowski ,  Richard Fulcher ,  Peter Ng ,  Evan Stephen Millar ,  Rhett Robinson

IPC: G06F3/00 ,  H04N7/15 ,  H04L12/18 ,  H04M3/56 ,  G06Q10/10 ,  H04L12/58

CPC classification number: G06F3/0484 ,  G06Q10/107 ,  H04L12/1813 ,  H04L12/1831 ,  H04L51/32 ,  H04L51/36 ,  H04M3/563 ,  H04M3/567 ,  H04M2201/38 ,  H04M2203/551 ,  H04N7/155 ,  H04N7/157

Abstract: Systems, methods and computer readable media for persistent conversations are described. In some implementations, a method can include receiving a communication message sent from a first user to at least one other user, and generating a persistent conversation object having a conversation content section and conversation state information. The method can also include storing the communication message in the conversation content section of the persistent conversation object, and forwarding the communication message to the at least one other user. The method can further include updating the conversation state information to reflect the receiving, storing and forwarding of the communication message.

Abstract translation: 描述用于持久对话的系统，方法和计算机可读介质。 在一些实现中，方法可以包括从第一用户发送到至少一个其他用户的通信消息，以及生成具有对话内容部分和对话状态信息的持久对话对象。 该方法还可以包括将通信消息存储在永久会话对象的会话内容部分中，并将通信消息转发给至少一个其他用户。 该方法还可以包括更新对话状态信息以反映通信消息的接收，存储和转发。

公开(公告)号：US09294893B2

公开(公告)日：2016-03-22

申请号：US14152365

申请日：2014-01-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Michael Millard ,  Ryan McKenney

IPC: H04W4/16 ,  H04M3/42 ,  H04W4/02

CPC classification number: H04W4/16 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/42348 ,  H04M2201/38 ,  H04M2207/18 ,  H04W4/02 ,  H04W4/025

Abstract: A method includes presenting, at a called communication device, first location information corresponding to a first location of a caller communication device. The first location information is presented before an incoming communication is answered. The method also includes presenting, at the called communication device, second location information in response to the incoming communication being answered. The second location information corresponds to a second location of the called communication device.

Abstract translation: 一种方法包括在被叫通信设备处呈现与呼叫者通信设备的第一位置相对应的第一位置信息。 第一位置信息在进入通信被应答之前呈现。 该方法还包括在被叫通信设备处呈现响应于正在应答的传入通信的第二位置信息。 第二位置信息对应于被叫通信设备的第二位置。

公开(公告)号：US20160073052A1

公开(公告)日：2016-03-10

申请号：US14482037

申请日：2014-09-10

Applicant: Cisco Technology, Inc.

Inventor： Changjiang Wang ,  Huahua Yin ,  Weifeng Shi

IPC: H04N7/14 ,  H04N7/15 ,  H04L29/06

CPC classification number: H04N7/142 ,  H04L65/1086 ,  H04L65/604 ,  H04M3/567 ,  H04M7/0027 ,  H04M2201/38 ,  H04N7/147 ,  H04N7/15 ,  H04N7/152

Abstract: Presented herein are techniques to improve content sharing in online conference meetings/sessions. A first request is received from a first attendee device participating in an online meeting. The first request includes information indicating/describing a first particular region of shared content being presented by a presenter device during the online meeting, to be magnified at the first attendee device. Magnified image data for the first particular region is generated from uncompressed image data for the shared content based on the information contained in the first request. The magnified image data for the first particular region is sent for display at the first attendee device.

Abstract translation: 这里提出的是改进在线会议/会议内容共享的技术。 从参加在线会议的第一个参加者设备接收到第一个请求。 第一请求包括指示/描述在线会议期间由演示者设备呈现的共享内容的第一特定区域的信息，以在第一参加者设备放大。 基于第一请求中包含的信息，从用于共享内容的未压缩图像数据生成用于第一特定区域的放大图像数据。 第一特定区域的放大图像数据被发送以在第一参加者设备处显示。

公开(公告)号：US20160044170A1

公开(公告)日：2016-02-11

申请号：US14425559

申请日：2012-09-04

Applicant: Clearview Business Intelligence, LLC

Inventor： John Porter ,  Bill Wiser ,  Ben Johson

IPC: H04M3/51 ,  G06Q30/00 ,  H04M3/22

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  H04M3/2218 ,  H04M3/5183 ,  H04M2201/38

Abstract: For processing call center data, an access module (320) receives call system data for a plurality of users. The access module (320) further receives customer relationship management (CRM) data and receives user data for the plurality of users. A display module (325) displays the call system data, the CRM data, and the user data in a temporal relationship for a first user as dashboard data (200).

Abstract translation: 为了处理呼叫中心数据，接入模块（320）接收多个用户的呼叫系统数据。 访问模块（320）还接收客户关系管理（CRM）数据并接收多个用户的用户数据。 显示模块（325）以第一用户的时间关系显示呼叫系统数据，CRM数据和用户数据作为仪表盘数据（200）。

公开(公告)号：US09253314B2

公开(公告)日：2016-02-02

申请号：US14016886

申请日：2013-09-03

Applicant: CenturyLink Intellectual Property LLC

Inventor： Koushik Chatterjee

IPC: H04M1/56 ,  H04M15/06 ,  H04M1/64 ,  H04M11/00 ,  H04M3/42 ,  H04M3/493

CPC classification number: H04M3/42042 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/493 ,  H04M2201/38 ,  H04M2203/2072

Abstract: A method and system for presenting interactive information about a party in a telecommunication call are provided. The party may be a calling party or a called party. Providing interactive information may include identifying a party in a telecommunication call and receiving interactive information about the party. The received interactive information may be combined with user data to form combined interactive information. The combined interactive information may be displayed to a user. A user-action relating to the displayed combined interactive information may be received and an operation corresponding to the user-action may be performed. Providing interactive information may include determining if the user data is needed by analyzing the interactive information. The interactive information may include events, and the user data may include the user's schedule. The combining may correlate the events with the schedule and creates a set of user-actions based on the correlation.

公开(公告)号：US20160029316A1

公开(公告)日：2016-01-28

申请号：US14339631

申请日：2014-07-24

Applicant: Verizon Patent and Licensing Inc.

Inventor： Prabhu V. Mohan ,  Ramya Sundarraman ,  Sridevi Rajendran ,  Vinod Krishnan Surianarayanan ,  Anand Chandrasekar ,  Vijay A. Senthil ,  Raja Sundaram Ganesan ,  Parthasarathi Kathiresan ,  Vijayan Radhakrishnan

IPC: H04W52/02 ,  H04M3/493 ,  H04M3/436

CPC classification number: H04W52/0229 ,  H04M3/4365 ,  H04M3/493 ,  H04M2201/38 ,  H04W52/0261 ,  Y02D70/00 ,  Y02D70/1224 ,  Y02D70/1262 ,  Y02D70/142 ,  Y02D70/144 ,  Y02D70/164 ,  Y02D70/166 ,  Y02D70/22

Abstract: A network device receives battery status signals for multiple mobile devices and receives a notification of an incoming call from a calling device to a particular mobile device. The network device determines if a battery status, from the battery status signals, is available for the particular mobile device and provides, to the calling device, a challenge to solicit a categorization of the incoming call as important or not important when a battery status is available for the particular mobile device. The network device receives, from the calling device, a response to the challenge, wherein the response includes the categorization of the incoming call. The network device connects the incoming call from the calling device to the particular mobile device when the categorization of the incoming call is important.

Abstract translation: 网络设备接收多个移动设备的电池状态信号，并且接收来自呼叫设备的呼入通知到特定的移动设备。 网络设备确定来自电池状态信号的电池状态是否可用于特定的移动设备，并且向电话设备提供挑战，以将电话呼叫的分类重要或不重要，当电池状态为 适用于特定的移动设备。 网络设备从主叫设备接收对该挑战的响应，其中响应包括来电呼叫的分类。 当来电的分类很重要时，网络设备将来自主叫设备的呼入连接到特定的移动设备。