中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

464 records (took 0.026 seconds)

    Automated calling system
    81.
    发明授权
    Automated calling system 有权

    公开(公告)号：US12112755B2

    公开(公告)日：2024-10-08

    申请号：US17940732

    申请日：2022-09-08

    Applicant: GOOGLE LLC

    Inventor： Asaf Aharoni ,  Eyal Segalis ,  Yaniv Leviathan

    IPC: G10L15/22 ,  H04M3/51

    CPC classification number: G10L15/222 ,  H04M3/5158 ,  H04M2201/39 ,  H04M2201/40

    Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

    PHONE TREE TRAVERSAL SYSTEM AND METHOD
    86.
    发明公开
    PHONE TREE TRAVERSAL SYSTEM AND METHOD 审中-公开

    公开(公告)号：US20230262166A1

    公开(公告)日：2023-08-17

    申请号：US17651482

    申请日：2022-02-17

    Applicant: LENOVO (SINGAPORE) PTE.LTD

    Inventor： Lindsay Nelson ,  Sathish Kumar Ganesan ,  Matthew Fardig ,  Dane Hixson

    IPC: H04M3/51 ,  H04M3/523

    CPC classification number: H04M3/5166 ,  H04M3/5235 ,  H04M2201/39

    Abstract: A phone tree traversal system includes an input device configured to receive a user call request, a memory, and one or more processors. The one or more processors analyze the user call request to identify an entity to call and an objective of the call, and obtain a map of a phone tree utilized by an automated call receiving system of the entity. The phone tree includes at least one node with multiple path segments that branch from the node, and each node includes a respective prompt. The one or more processors determine a route along the map to an endpoint of the phone tree associated with the objective. During the call, the one or more processors navigate the phone tree to reach the endpoint by submitting information in response to the respective prompt at each node along the route that is determined.

    CALLER ASSISTANCE SYSTEM
    88.
    发明申请
    CALLER ASSISTANCE SYSTEM 有权

    公开(公告)号：US20180124241A1

    公开(公告)日：2018-05-03

    申请号：US15338268

    申请日：2016-10-28

    Applicant: Microsoft Technology Licensing, LLC

    Inventor： Deepak Vijaywargi ,  Yicheng Tao ,  Shashank Singh ,  Mikhail Birman

    IPC: H04M3/51 ,  H04M3/42 ,  H04M3/523

    CPC classification number: H04M3/5166 ,  H04M3/42042 ,  H04M3/5191 ,  H04M3/5237 ,  H04M2201/39 ,  H04M2201/40

    Abstract: Techniques and technologies for caller assistance systems are described. In at least some embodiments, a system comprises: a processing component; and a caller assistance engine configured to receive a request from a calling device; select a menu execution path associated with the request, the menu execution path defining one or more operations to be performed to achieve an intent of the request; execute the menu execution path including execute the one or more operations to be performed to achieve the intent of the request; determine whether the intent of the request has been achieved; and when the intent of the request has been achieved, connect the calling device with the intent of the request or provide an alert to the calling device that the intent of the request has been achieved.

Patent Agency Ranking