公开(公告)号：US08422656B2

公开(公告)日：2013-04-16

申请号：US13617535

申请日：2012-09-14

Applicant: Larry B. Pearson ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

Inventor： Larry B. Pearson ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

IPC: H04M7/00

CPC classification number: H04M3/42153 ,  H04M1/2478 ,  H04M1/2745 ,  H04M1/57 ,  H04M1/663 ,  H04M1/665 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2005

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract translation: 客户沟通可以根据自定义规则进行控制。 条目菜单包括修改现有规则或创建用于控制客户通信的新规则的选项。 初始选择条件菜单包括用于指示是否将使用预先存在的模板构建新的自定义规则或从初始空白规则标准开始的选项。 可以提供用于创建新的自定义规则的预先存在的模板的列表，并且可以接受填充所选模板的输入。 还可以提供用于创建新的自定义规则的初始空白规则标准，包括所选初始条件的初始条件和规则条件。 通信根据存储的新的自定义规则进行处理。

公开(公告)号：US08380174B2

公开(公告)日：2013-02-19

申请号：US13281142

申请日：2011-10-25

Applicant: Raymond P. Vander Veen

Inventor： Raymond P. Vander Veen

IPC: H04M11/10 ,  H04M1/725 ,  H04M3/00 ,  H04M11/00 ,  H04M1/64

CPC classification number: H04M1/7255 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/251 ,  H04M2207/18

Abstract: Techniques for use in a mobile telephone for configuring voice mailbox configuration information at a remote voicemail system for storage in association with a voice mailbox of the mobile telephone. The mobile telephone displays, in a GUI, a user input prompt for initializing or changing the information. In response to the user input prompt, the mobile telephone receives the information that is input via the GUI and stores the information in memory. After receiving and storing the information, the mobile telephone initiates a connection with the system via a wireless network. The mobile telephone transmits, via the wireless network, and over the connection to the system, the stored information and a command for initializing or changing the information of the voice mailbox at the system. The mobile telephone accesses, via the wireless network, voicemail from the voice mailbox of the system which utilizes the information.

Abstract translation: 用于在移动电话中用于在远程语音邮件系统处配置语音邮箱配置信息以便与移动电话的语音邮箱相关联地存储的技术。 移动电话在GUI中显示用于初始化或改变信息的用户输入提示。 响应于用户输入提示，移动电话接收通过GUI输入的信息并将该信息存储在存储器中。 在接收和存储信息之后，移动电话通过无线网络发起与系统的连接。 移动电话经由无线网络，通过与系统的连接，发送存储的信息和用于初始化或改变系统中的语音信箱的信息的命令。 移动电话通过无线网络访问利用该信息的系统的语音信箱的语音邮件。

公开(公告)号：US08358769B2

公开(公告)日：2013-01-22

申请号：US11926542

申请日：2007-10-29

Applicant: Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

Inventor： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

IPC: H04M7/00

CPC classification number: H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

Abstract translation: 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户端 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用此系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑传输到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。

公开(公告)号：US20130010944A1

公开(公告)日：2013-01-10

申请号：US13617535

申请日：2012-09-14

Applicant: Larry B. PEARSON ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

Inventor： Larry B. PEARSON ,  Jeffrey L. Brandt ,  James T. Miller ,  James M. Doherty ,  Stephen M. Mueller

IPC: H04M3/42

CPC classification number: H04M3/42153 ,  H04M1/2478 ,  H04M1/2745 ,  H04M1/57 ,  H04M1/663 ,  H04M1/665 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2005

Abstract: Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract translation: 客户沟通可以根据自定义规则进行控制。 条目菜单包括修改现有规则或创建用于控制客户通信的新规则的选项。 初始选择条件菜单包括用于指示是否将使用预先存在的模板构建新的自定义规则或从初始空白规则标准开始的选项。 可以提供用于创建新的自定义规则的预先存在的模板的列表，并且可以接受填充所选模板的输入。 还可以提供用于创建新的自定义规则的初始空白规则标准，包括所选初始条件的初始条件和规则条件。 通信根据存储的新的自定义规则进行处理。

公开(公告)号：US08315667B2

公开(公告)日：2012-11-20

申请号：US13416750

申请日：2012-03-09

Applicant: Anup D. Karnalkar ,  R. Tyler Wallis ,  William S. Robbins ,  Susan Steele

Inventor： Anup D. Karnalkar ,  R. Tyler Wallis ,  William S. Robbins ,  Susan Steele

IPC: H04W88/02

CPC classification number: H04M7/0024 ,  H04M2201/42

Abstract: A system that incorporates teachings of the present disclosure may include, for example, utilizing a first communication device for identifying a user interface adaptation according to operating characteristics of a second display of a second communication device, identifying first and second user interface portions according to the user interface adaptation, presenting the first user interface portion at a first display of the first communication device, transmitting the second user interface portion to the second communication device for presentation at the second display of the second communication device, and enabling user interface navigation that includes the first and second user interface portions as a single user interface based on user inputs received at the first communication device. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如根据第二通信设备的第二显示器的操作特性来利用第一通信设备来识别用户接口适配，根据第二通信设备识别第一和第二用户接口部分 用户界面适配，在第一通信设备的第一显示器处呈现第一用户界面部分，将第二用户界面部分发送到第二通信设备以在第二通信设备的第二显示器处呈现，并且启用包括 基于在第一通信设备处接收的用户输入，第一和第二用户界面部分作为单个用户界面。 公开了其他实施例。

公开(公告)号：US20120263280A1

公开(公告)日：2012-10-18

申请号：US13414541

申请日：2012-03-07

Applicant: Randy Budd-Jack ,  Greg Lee Bray

Inventor： Randy Budd-Jack ,  Greg Lee Bray

IPC: H04M11/04 ,  H04M3/00

CPC classification number: H04M3/5183 ,  H04M2201/42 ,  H04M2203/256

Abstract: A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions.

Abstract translation: 呼叫中心系统的操作方法包括：提供具有显示器的操作员控制台; 在操作员控制台的显示器上实例化激活按钮，包括：围绕激活按钮着色活动框架，在激活按钮中选择所选择的网络，并在激活按钮上呈现入站呼叫窗口; 并且激活发送图标包括建立交互式数据元素和操作动作的上下文感知。

公开(公告)号：US20120232975A1

公开(公告)日：2012-09-13

申请号：US13260264

申请日：2011-05-23

Applicant: Munjun Hwang

Inventor： Munjun Hwang

IPC: G06Q30/02

CPC classification number: G06Q30/02 ,  H04L65/1083 ,  H04L65/4023 ,  H04M2201/42 ,  H04M2201/50 ,  H04M2203/252 ,  H04N7/147 ,  H04N21/4784 ,  H04N21/4788 ,  H04N21/812

Abstract: The present invention relates to a method of providing moving-image advertisements and coupons using VoIP. The present invention provides a method of providing moving-image advertisements and coupons using Voice over Internet Protocol (VoIP). According to the above-described present invention, advertisements for products are provided in the form of moving images in a video call reception standby state, so that users can ascertain the content of the advertisements and the drawing of the attention of users towards the moving-image advertisements is increased, thereby maximizing the effects of the advertisements and also promoting the purchasing of products. A user and his or her counter party can be provided with coupons while on a video call, so that a minimum number of persons for cooperative buying can be easily achieved.

Abstract translation: 本发明涉及使用VoIP提供运动图像广告和优惠券的方法。 本发明提供一种使用互联网语音协议（VoIP）提供运动图像广告和优惠券的方法。 根据上述本发明，在视频呼叫接收待机状态下以运动图像的形式提供产品广告，使得用户可以确定广告的内容，并将用户的注意力吸引到移动 - 图像广告增加，从而最大限度地发挥广告效果，并促进产品采购。 可以在视频通话时向用户及其对方提供优惠券，从而可以容易地实现最少数量的合作购买者。

公开(公告)号：US20120224020A1

公开(公告)日：2012-09-06

申请号：US13037979

申请日：2011-03-01

Applicant: Leon PORTMAN ,  David GEFFEN ,  Nadav DORON ,  Itay GRUSHKA

Inventor： Leon PORTMAN ,  David GEFFEN ,  Nadav DORON ,  Itay GRUSHKA

IPC: H04N7/15 ,  H04M3/42 ,  H04W4/00

CPC classification number: H04M3/5133 ,  H04L65/1073 ,  H04L65/1083 ,  H04M2201/38 ,  H04M2201/42

Abstract: Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an expert may be associated by a registration at a server. An indication of required assistance may be provided to the mobile communication device. The mobile communication device may included in a session already including a device operated by the agent and a device operated by a customer.

Abstract translation: 本发明的实施例涉及一种用于协助服务代表企业的系统和方法。 由代理操作的设备和由专家操作的移动通信设备可以通过在服务器处的注册相关联。 可以向移动通信设备提供所需帮助的指示。 移动通信设备可以包括在已经包括由代理操作的设备和由客户操作的设备的会话中。

公开(公告)号：US20120170727A1

公开(公告)日：2012-07-05

申请号：US13416750

申请日：2012-03-09

Applicant: Anup D. Karnalkar ,  R. Tyler Wallis ,  William Stanley Robbins ,  Susan Steele

Inventor： Anup D. Karnalkar ,  R. Tyler Wallis ,  William Stanley Robbins ,  Susan Steele

IPC: H04M11/00

CPC classification number: H04M7/0024 ,  H04M2201/42

Abstract: A system that incorporates teachings of the present disclosure may include, for example, utilizing a first communication device for identifying a user interface adaptation according to operating characteristics of a second display of a second communication device, identifying first and second user interface portions according to the user interface adaptation, presenting the first user interface portion at a first display of the first communication device, transmitting the second user interface portion to the second communication device for presentation at the second display of the second communication device, and enabling user interface navigation that includes the first and second user interface portions as a single user interface based on user inputs received at the first communication device. Other embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如根据第二通信设备的第二显示器的操作特性来利用第一通信设备来识别用户接口适配，根据第二通信设备识别第一和第二用户接口部分 用户界面适配，在第一通信设备的第一显示器处呈现第一用户界面部分，将第二用户界面部分发送到第二通信设备以在第二通信设备的第二显示器处呈现，并且启用包括 基于在第一通信设备处接收的用户输入，第一和第二用户界面部分作为单个用户界面。 公开了其他实施例。

公开(公告)号：US08195130B2

公开(公告)日：2012-06-05

申请号：US12334469

申请日：2008-12-14

Applicant: Jack Jianxiu Hao ,  Dahai Ren ,  Shuai Wu ,  Robert C. Baruch ,  Christopher L. Helbling ,  Gerald Y. Honma ,  Xuefeng Yao ,  Haiyan Zhou

Inventor： Jack Jianxiu Hao ,  Dahai Ren ,  Shuai Wu ,  Robert C. Baruch ,  Christopher L. Helbling ,  Gerald Y. Honma ,  Xuefeng Yao ,  Haiyan Zhou

IPC: H04M1/725

CPC classification number: H04M3/53333 ,  H04M3/53325 ,  H04M2201/42

Abstract: A system may include a load balancer that includes a receiver configured to receive a first notification of voicemail message information associated with a voicemail mailbox. The system may also include a group of servers and each of the group of servers may include a receiver and a transmitter. The receiver may be configured to receive the first notification of the voicemail message information from the load balancer, and the transmitter may be configured to send a second notification of the voicemail message information to a communication device associated with the voicemail mailbox, wherein the second notification causes the communication device to determine whether to request a list of voicemail messages. The load balancer may also include a processor to select a first one of the plurality of servers and a transmitter to send the first notification to the first one of the plurality of servers.

Abstract translation: 系统可以包括负载平衡器，其包括被配置为接收与语音邮箱相关联的语音邮件消息信息的第一通知的接收器。 系统还可以包括一组服务器，并且该组服务器中的每一个可以包括接收机和发射机。 接收机可以被配置为从负载平衡器接收语音邮件消息信息的第一通知，并且发送器可以被配置为向与语音信箱相关联的通信设备发送语音邮件消息信息的第二通知，其中第二通知 使通信设备确定是否请求语音邮件消息列表。 负载平衡器还可以包括：处理器，用于选择多个服务器中的第一个;以及发送器，用于向第一个服务器发送第一个通知。