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公开(公告)号：US08571203B2
公开(公告)日：2013-10-29
申请号：US13542823
申请日：2012-07-06
Applicant: Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
Inventor： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
CPC classification number: H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
Abstract translation: 用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。 客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。 客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。 随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。 在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与选定的客户活动进行交互。
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公开(公告)号：US08116444B2
公开(公告)日：2012-02-14
申请号：US11345461
申请日：2006-02-01
Applicant: Larry B. Pearson , Aaron W. Bangor , Jeffrey L. Brandt , James T. Miller , Stephen M. Mueller , Douglas F. Reynolds
Inventor： Larry B. Pearson , Aaron W. Bangor , Jeffrey L. Brandt , James T. Miller , Stephen M. Mueller , Douglas F. Reynolds
IPC: H04M3/42
CPC classification number: H04M3/42382 , G06Q10/04 , G06Q10/107 , G06Q50/01 , H04M1/274516 , H04M3/42178 , H04M3/4931 , H04M2201/38 , H04M2203/205 , H04M2203/554
Abstract: A system and method of publishing contact information is disclosed. In a particular embodiment, the method includes receiving a command to publish a collection of contacts to a plurality of recipients, where the collection of contacts is associated with a network address book of a sender. The method also includes receiving a distribution list that identifies the plurality of recipients. Additionally, the method includes sending a notification to each of the plurality of recipients, where the notification includes an invitation to subscribe to the collection of contacts. The method also includes sending the collection of contacts to at least one of the plurality of recipients who subscribes to the collection of contacts.
Abstract translation: 公开了发布联系人信息的系统和方法。 在特定实施例中，该方法包括接收将联系人集合发布到多个接收者的命令，其中联系人的集合与发送者的网络地址簿相关联。 该方法还包括接收标识多个接收者的分发列表。 此外，该方法包括向多个接收者中的每一个发送通知，其中通知包括订阅联系人的收集的邀请。 该方法还包括将联系人的集合发送到订阅联系人集合的多个接收者中的至少一个。
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公开(公告)号：US5163027A
公开(公告)日：1992-11-10
申请号：US854937
申请日：1992-03-20
Applicant: James T. Miller , Bonner W. Staff , Christopher M. Fortunko
Inventor： James T. Miller , Bonner W. Staff , Christopher M. Fortunko
CPC classification number: G01B17/00 , G01B3/30 , G01N29/30 , G01S7/52004
Abstract: An ultrasonic calibration block for standardizing an output of a pulse-echo ultrasonic inspection system is provided with an insonification surface for receiving ultrasonic pulses from the inspection system and a plurality of reflective interfaces stacked on top of one another and positioned at different distances from the insonification surface, each reflective interface having a different and characteristic reflectivity. A method of calibrating the output of the inspection system, using the calibration block, employs standard waveforms generated by insonifying the calibration block to generate a look-up table of standard waveform amplitudes related to a standardized output of the inspection system for a given material of a part to be inspected.
Abstract translation: 用于对脉冲回波超声波检查系统的输出进行标准化的超声波校准块设置有用于从检查系统接收超声波脉冲的声音表面和堆叠在彼此顶部并且位于距离声音不同距离的多个反射界面 表面，每个反射界面具有不同的和特征的反射率。 使用校准块校准检查系统的输出的方法使用通过使校准块失真产生的标准波形来生成与给定材料的检查系统的标准输出相关的标准波形幅度的查找表 要检查的部分。
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公开(公告)号：US20120269339A1
公开(公告)日：2012-10-25
申请号：US13542823
申请日：2012-07-06
Applicant: Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
Inventor： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
IPC: H04M3/00
CPC classification number: H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
Abstract translation: 用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。 客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。 客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。 随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。 在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与所选客户活动进行交互。
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公开(公告)号：US08229102B2
公开(公告)日：2012-07-24
申请号：US12177011
申请日：2008-07-21
Applicant: Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
Inventor： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
CPC classification number: H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
Abstract translation: 用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。 客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。 客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。 随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。 在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与所选客户活动进行交互。
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Patent Agency Ranking
公开(公告)号：US20080273687A1
公开(公告)日：2008-11-06
申请号：US12177011
申请日：2008-07-21
Applicant: Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
Inventor： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
IPC: H04M3/00
CPC classification number: H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
Abstract translation: 用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。 客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。 客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。 随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。 在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与选定的客户活动进行交互。
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公开(公告)号：US08306209B2
公开(公告)日：2012-11-06
申请号：US11282662
申请日：2005-11-21
Applicant: Larry B Pearson , Jeffrey L. Brandt , James T. Miller , James M Doherty , Stephen M. Mueller
Inventor： Larry B Pearson , Jeffrey L. Brandt , James T. Miller , James M Doherty , Stephen M. Mueller
IPC: H04M7/00
CPC classification number: H04M3/42153 , H04M1/2478 , H04M1/2745 , H04M1/57 , H04M1/663 , H04M1/665 , H04M3/02 , H04M3/42059 , H04M3/42161 , H04M3/436 , H04M2201/38 , H04M2201/42 , H04M2203/2005
Abstract: A method is provided for customizing a call control rule by a subscriber at a graphical user interface. The method includes providing a first display, including multiple conditions relating to identifying calls involving the at least one telephone number, and receiving a first selection of at least one identifying condition. The method further includes providing a second display, including multiple call dispositions relating to processing the calls based on the at least one selected condition, and receiving a second selection of at least one call disposition. The identifying condition and the call disposition are stored as the call control rule in association with the telephone number, and calls involving the telephone number are processed in accordance with the stored call control rule. The method may also include providing a third display describing the call control rule contemporaneously with receiving the first and second selections.
Abstract translation: 提供了一种用于在图形用户界面处定制用户的呼叫控制规则的方法。 该方法包括提供第一显示器，包括与识别涉及至少一个电话号码的呼叫有关的多个条件，以及接收至少一个识别条件的第一选择。 所述方法还包括提供第二显示器，所述第二显示器包括与基于所述至少一个所选条件处理所述呼叫相关的多个呼叫处理，以及接收至少一个呼叫处理的第二选择。 识别条件和呼叫处理与电话号码相关联地存储为呼叫控制规则，并且根据存储的呼叫控制规则处理涉及电话号码的呼叫。 该方法还可以包括提供描述呼叫控制规则的第三显示器，同时接收第一和第二选择。
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8.发明授权公开(公告)号：US07650833B2
公开(公告)日：2010-01-26
申请号：US11524604
申请日：2006-09-21
Applicant: Michael Pardoe , James T. Miller
Inventor： Michael Pardoe , James T. Miller
Abstract: A system for synchronization of a food preparation appliance and a holding station comprising a food preparation appliance for processing a food during a food preparation cycle and a holding station for maintaining food for a first predetermined period of time. The appliance and holding station communicate with each other. The appliance sends a signal to at least one holding when the food is transferred after the completion of the food processing cycle. A timer operatively coupled to the holding station. The timer countdown the elapsed time after the food has been prepared. Upon food transfer from appliance to the holding station, the remaining countdown is transferred from the appliance timer to the holding station timer. Holding station has a first countdown of the first elapsed time period and a second countdown of a time period less than the first elapsed time period by a predetermined time period.
Abstract translation: 一种用于同步食品制备装置和保持站的系统，包括在食物制备循环期间处理食物的食物制备装置和用于在第一预定时间段内保持食物的保持站。 设备和保持站相互通信。 当食品在食品加工循环完成后转移时，设备向至少一个持有人发送信号。 可操作地耦合到保持站的计时器。 定时器倒计时食物准备后的经过时间。 在从家电到保管站的食品转移中，剩余的倒计时从家具定时器转移到保持站定时器。 保持站具有第一经过时间段的第一次倒计时和小于第一经过时间段的时间段的预定时间段的第二倒计时。
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公开(公告)号：US5090639A
公开(公告)日：1992-02-25
申请号：US700111
申请日：1991-05-08
Applicant: James T. Miller , Michael T. McAlpin , Gordon Sanden , Mark L. Snow
Inventor： James T. Miller , Michael T. McAlpin , Gordon Sanden , Mark L. Snow
Abstract: System for carrying cargo in a passenger aircraft having containers, floor panels, seat tracks, and cargo locks. Containers are dimensioned to pass through a passenger door of an aircraft, fit under the overhead luggage racks of the aircraft and, when one container is positioned on each side of the passenger cabin of the aircraft, leave sufficient space between the containers to permit an aisle of the minimum size required by aviation safety regulations. The containers are sufficiently strong that, when loaded with cargo and fastened in place by the seat tracks and cargo locks, the containers will contain the cargo when subjected to accelerations which containers in passenger compartments must withstand under aviation safety regulations. The seat tracks and cargo locks are sufficiently strong that, when the containers are loaded with cargo and fastened by the cargo locks, the containers will stay in place when subjected to accelerations which containers in passenger compartments must withstand under aviation safety regulations. The container meets the fire extinguishing requirements of a Class D compartment under FAA regulations.
Abstract translation: 在具有集装箱，地板，座椅轨道和货物锁的客机上运送货物的系统。 容器的尺寸设置为穿过飞机的乘客门，安装在飞机的架空行李架下方，并且当一个容器位于飞机的客舱的每一侧时，在容器之间留出足够的空间以允许通道 的航空安全规定要求的最小尺寸。 集装箱足够坚固，当装载货物并通过座椅轨道和货物锁固定在适当位置时，容器将在受到加速时容纳货物，乘客舱中的集装箱必须经受航空安全规定。 座椅轨道和货物锁具足够坚固，当集装箱装载货物并通过货物锁固定时，当受到乘客舱中的集装箱必须经航空安全法规的加速时，容器将保持就位。 集装箱符合FAA规定的D级隔舱的灭火要求。
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公开(公告)号：US07418095B2
公开(公告)日：2008-08-26
申请号：US10383138
申请日：2003-03-06
Applicant: Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
Inventor： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
CPC classification number: H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
Abstract translation: 用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。 客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。 客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。 随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。 在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与选定的客户活动进行交互。
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