公开(公告)号：US20130251130A1

公开(公告)日：2013-09-26

申请号：US13892091

申请日：2013-05-10

Applicant: Gryphon Networks Corp.

Inventor： Keith A. Fotta ,  Richard P. Boudrieau

IPC: H04M3/38

CPC classification number: H04M3/38 ,  H04L41/28 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/5158 ,  H04M3/527 ,  H04M2201/18 ,  H04Q3/54591 ,  H04Q2213/13256 ,  H04Q2213/13377

Abstract: A method and system for selectively establishing a communications connection between an origin and destination in a communications network based on one or mediations rules and one or more lists of prohibited and exempted destination identifiers including preferences either in real-time using a control unit or with a pre-check using an analysis unit while also providing notification messages associated with the allowed or designated allowed communications connections.

Abstract translation: 一种用于基于一个或多个中介规则和一个或多个禁止和被豁免的目的地标识符列表来选择性地建立通信网络中的源和目的地之间的通信连接的方法和系统，包括实时使用控制单元或具有 使用分析单元进行预检查，同时还提供与允许或指定的允许的通信连接相关联的通知消息。

公开(公告)号：US20250097343A1

公开(公告)日：2025-03-20

申请号：US18469289

申请日：2023-09-18

Applicant: Gryphon Networks Corp.

Inventor： Jeffrey D. Fotta ,  Brian David Steele

IPC: H04M3/42 ,  H04M3/22

Abstract: A computer-implemented method and system perform key moment-based snippet creation. The method comprises locating, automatically via at least one processor, a key moment of a call in a representation of the call and creating, automatically via the at least one processor, a snippet of the representation of the call based on the key moment located. The snippet includes the key moment and context for the key moment. The context includes a lead portion and a lag portion. The lead portion precedes the key moment, and the lag portion follows the key moment in the representation of the call. The key moment may be an utterance identified by an artificial (AI) model as having a positive or negative impact on an outcome effectuated by the call. The snippet, including the key moment, may serve as a learning tool to coach a user in a manner that improves an outcome of a next call. Such coaching may be referred to as AI-driven coaching.

公开(公告)号：US08634528B2

公开(公告)日：2014-01-21

申请号：US13892091

申请日：2013-05-10

Applicant: Gryphon Networks Corp.

Inventor： Keith A. Fotta ,  Richard P. Boudrieau

IPC: H04M3/00

CPC classification number: H04M3/38 ,  H04L41/28 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/5158 ,  H04M3/527 ,  H04M2201/18 ,  H04Q3/54591 ,  H04Q2213/13256 ,  H04Q2213/13377

Abstract: A method and system for selectively establishing a communications connection between an origin and destination in a communications network based on one or mediations rules and one or more lists of prohibited and exempted destination identifiers including preferences either in real-time using a control unit or with a pre-check using an analysis unit while also providing notification messages associated with the allowed or designated allowed communications connections.

Abstract translation: 一种用于基于一个或多个中介规则和一个或多个禁止和被豁免的目的地标识符列表来选择性地建立通信网络中的源和目的地之间的通信连接的方法和系统，包括实时使用控制单元或具有 使用分析单元进行预检查，同时还提供与允许或指定的允许的通信连接相关联的通知消息。

公开(公告)号：US20140025813A1

公开(公告)日：2014-01-23

申请号：US13953086

申请日：2013-07-29

Applicant: Gryphon Networks Corp.

Inventor： Keith A. Fotta ,  Richard P. Boudrieau

IPC: H04L12/26

CPC classification number: H04L43/04 ,  G06Q30/02

Abstract: A method and system for exchanging information with a Relationship Management system that includes a connection unit to bridge first and second communications connections and capture information associated with the first and second communications connections. An interface unit is then used to receive communications connection information from the connection unit and deliver select portions of the communications connection information in a select format to the Relationship Management system.

Abstract translation: 一种用于与关系管理系统交换信息的方法和系统，该系统包括连接单元以桥接第一和第二通信连接并捕获与第一和第二通信连接相关联的信息。 然后，接口单元用于从连接单元接收通信连接信息，并将通信连接信息的选择部分以选择格式传送到关系管理系统。