公开(公告)号：US08594308B2

公开(公告)日：2013-11-26

申请号：US13278764

申请日：2011-10-21

Applicant: Senraj Soundar

Inventor： Senraj Soundar

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.

公开(公告)号：US20120099720A1

公开(公告)日：2012-04-26

申请号：US13278764

申请日：2011-10-21

Applicant: Senraj Soundar

Inventor： Senraj Soundar

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.

Abstract translation: 提供了一种用于使呼叫转移从客户和拨号代理之间到达客户与通话者之间的效率最大化的系统和方法。 该方法包括以下步骤：将拨号代理和谈话者输入到活动中以保持与拨号代理人和讲话者的直接通信; 通过使用拨号代理设备呼叫客户; 从所述拨号代理接收将所连接的客户与所述拨号代理进行通信的传送请求，以与通话人通信; 并且在接收到要转移的请求之后，在接收到要传送的请求之前，将与所连接的客户相关联的客户记录的标识发送到用于识别客户记录的谈话者计算机，其中该客户记录已经预先存储在该讲话者计算机上。