Abstract:
A method, system and module for automatically converting a call flow into a state-based representation are disclosed. The method comprises walking a call flow and converting each page of the call flow into a rule of a higher level representation of the call flow, augmenting the higher level representation with terminal symbols representing state variable assignments and comparisons associated with decision and computation shapes in the call flow and converting the higher level representation into a state-based representation.
Abstract:
A method, system and module for automatically validating dialogs associated with a spoken dialog service. The method comprises extracting key data from a dialog call detail record associated with a spoken dialog service, transmitting the key data as a dialog to a state-based representation (such as a finite-state machine) associated with a call-flow for the spoken dialog service and determining whether the dialog associated with the key data is a valid dialog for the call-flow.
Abstract:
A method, system and module for automatically validating dialogs associated with a spoken dialog service. The method comprises extracting key data from a dialog call detail record associated with a spoken dialog service, transmitting the key data as a dialog to a state-based representation (such as a finite-state machine) associated with a call-flow for the spoken dialog service and determining whether the dialog associated with the key data is a valid dialog for the call-flow.
Abstract:
A method, system and module for automatically validating dialogs associated with a spoken dialog service. The method comprises extracting key data from a dialog call detail record associated with a spoken dialog service, transmitting the key data as a dialog to a state-based representation (such as a finite-state machine) associated with a call-flow for the spoken dialog service and determining whether the dialog associated with the key data is a valid dialog for the call-flow.
Abstract:
A method, system and module for automatically converting a call flow into a state-based representation are disclosed. The method comprises walking a call flow and converting each page of the call flow into a rule of a higher level representation of the call flow, augmenting the higher level representation with terminal symbols representing state variable assignments and comparisons associated with decision and computation shapes in the call flow and converting the higher level representation into a state-based representation.