公开(公告)号：US20160224990A1

公开(公告)日：2016-08-04

申请号：US14609308

申请日：2015-01-29

Applicant: AppDynamics Inc.

Inventor： Hatim Shafique ,  Arpit Patel ,  Vikash Kumar

IPC: G06Q30/02 ,  H04L29/08

CPC classification number: G06Q30/0201 ,  H04L67/22

Abstract: A system allows a provider to better monitor the health of customer accounts. The present system monitors customer utilization and adoption of their product using machine data along with human evaluation data. The customer may be monitored in several areas of usage with a product. The monitoring results include machine data (usage data) which is combined with human input to generate a health score for a customer. Once the health score is determined, action items may be assigned, a renewal possibility may be considered for future business, and expansion possibilities may be determined.

Abstract translation: 系统允许提供商更好地监控客户帐户的健康状况。 本系统使用机器数据以及人类评估数据来监控客户利用和采用其产品。 客户可以在产品的几个使用领域进行监控。 监测结果包括与人类输入相结合的机器数据（使用数据）以产生用户的健康评分。 一旦确定健康分数，可以分配行动项目，可以考虑续订可能性以用于将来的业务，并且可以确定扩展的可能性。

公开(公告)号：US20160224400A1

公开(公告)日：2016-08-04

申请号：US14609311

申请日：2015-01-29

Applicant: AppDynamics Inc.

Inventor： Hatim Shafique ,  Arpit Patel ,  Abey Tom

IPC: G06F11/07

CPC classification number: G06F11/079 ,  G06F11/0709 ,  G06F11/3006 ,  G06F11/301 ,  G06F11/3409 ,  G06F11/3495 ,  G06F2201/87 ,  G06F2201/875

Abstract: A system that automatically provides a root cause analysis for performance issues associated with an application, a tier of nodes, an individual node, or a business transaction. One or more distributed business transactions are monitored and data obtained from the monitoring is provided to a controller. The controller analyzes the data to identify performance issues with the business transaction, tiers of nodes, individual nodes, methods, and other components that perform or affect the business transaction performance. Once the performance issues are identified, the cause of the issues is determined as part of a root cause analysis.

Abstract translation: 自动提供与应用程序，节点层，单个节点或业务事务相关的性能问题的根本原因分析的系统。 监控一个或多个分布式业务事务，并将从监视获得的数据提供给控制器。 控制器分析数据以识别业务事务，节点层次，各个节点，方法以及执行或影响业务事务性能的其他组件的性能问题。 一旦确定了性能问题，问题的原因就被确定为根本原因分析的一部分。