公开(公告)号：US08964769B2

公开(公告)日：2015-02-24

申请号：US13858817

申请日：2013-04-08

Applicant: Aspect Software, Inc.

Inventor： Jonathan Robert Taylor

IPC: H04L12/56 ,  H04L29/06 ,  H04M7/00 ,  H04M3/493 ,  H04M3/42

CPC classification number: H04L29/06278 ,  H04M3/42323 ,  H04M3/4938 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/60

Abstract: A networked telephony system and method allow users to deploy on the Internet computer telephony applications associated with designated telephone numbers. The telephony application is easily created by a user in XML (Extended Markup Language) with predefined telephony XML tags and easily deployed on a website. The telephony XML tags include those for call control and media manipulation. A call to anyone of these designated telephone numbers may originate from anyone of the networked telephone system such as the PSTN (Public Switched Telephone System), a wireless network, or the Internet. The call is received by an application gateway center (AGC) installed on the Internet. Analogous to a web browser, the AGC provides facility for retrieving the associated XML application from its website and processing the call accordingly. The architecture and design of the system allow for reliability, high quality-of-service, easy scalability and the ability to incorporate additional telephony hardware and software and protocols.

Abstract translation: 网络电话系统和方法允许用户部署在与指定电话号码相关联的因特网计算机电话应用中。 电话应用程序可以由XML（扩展标记语言）中的用户轻松创建，并具有预定义的电话XML标签，并可轻松部署在网站上。 电话XML标签包括用于呼叫控制和媒体操纵的标签。 对这些指定电话号码中的任何一个的呼叫可以源自诸如PSTN（公共交换电话系统），无线网络或因特网的联网电话系统中的任何一个。 该呼叫由安装在因特网上的应用网关中心（AGC）接收。 AGC类似于Web浏览器，它提供从其网站检索相关联的XML应用程序的功能，并相应地处理呼叫。 该系统的体系结构和设计允许可靠性，高质量的服务，易于扩展的能力以及结合额外的电话硬件和软件和协议的能力。

公开(公告)号：US08891511B2

公开(公告)日：2014-11-18

申请号：US13739983

申请日：2013-01-11

Applicant: Aspect Software, Inc.

Inventor： Jonathan Robert Taylor ,  Ryan Stephen Campbell ,  R J Auburn ,  Alexander S. Agranovsky

IPC: H04L12/28 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M7/006 ,  H04M3/5237

Abstract: A population of networked Application Gateway Centers or voice centers provides telephony resources. The telephony application for a call number is typically created by a user in XML (Extended Markup Language) with predefined telephony XML tags and deployed on a website. A voice center provides facility for retrieving the associated XML application from its website and processing the call accordingly. The individual voice centers are either operated at a hosted facility or at a customer's premise. Provisioning Management Servers help to allocate telephony resources among the voice centers. This is accomplished by suitably updating a voice center directory. In this way, the original capacity at a premise, predetermined by the hardware installed, can be adjusted up or down. If the premise is under capacity, it can be supplemented by that from a hosted facility. If the premise has surplus capacity, it can be reallocated for use by others outside the premise.

Abstract translation: 网络应用网关中心或语音中心的人口提供电话资源。 用于呼叫号码的电话应用通常由具有预定义电话XML标签的XML（扩展标记语言）的用户创建并部署在网站上。 语音中心提供从其网站检索相关联的XML应用程序的功能，并相应地处理呼叫。 个人语音中心可以在托管设施或客户的前提下运行。 配置管理服务器有助于在语音中心之间分配电话资源。 这是通过适当地更新语音中心目录来实现的。 以这种方式，原来的容量在一个前提下，由硬件预先安装，可以上调或下调。 如果前提是能力不足，可以从托管设施中补充。 如果前提具有剩余能力，可以在外部重新分配供其他人使用。