公开(公告)号：US20230146271A1

公开(公告)日：2023-05-11

申请号：US18147845

申请日：2022-12-29

Applicant: CaaStle, Inc.

Inventor： Avinash SINGH ,  Prashant Kumar RAI ,  Chirag JAIN ,  Ankita SINHA

IPC: H04M3/523 ,  H04M3/36 ,  G06N20/00 ,  H04M3/51

CPC classification number: H04M3/5238 ,  H04M3/5237 ,  H04M3/5233 ,  H04M3/36 ,  G06N20/00 ,  H04M3/5175 ,  H04M2201/42

Abstract: Disclosed are systems and methods for forecasting inbound telecommunications, and more particularly, for analyzing real-time and historical call center data, and applying a forecasting model to said data in order to predict inbound call volume. Additionally, tools are disclosed for manipulating call center data and generating visual representations of metrics pertaining to forecasting call center data via a dashboard.

公开(公告)号：US20220094794A1

公开(公告)日：2022-03-24

申请号：US17456683

申请日：2021-11-29

Applicant: CaaStle, Inc.

Inventor： Avinash SINGH ,  Prashant Kumar RAI ,  Chirag JAIN ,  Ankita SINHA

IPC: H04M3/523 ,  H04M3/36 ,  G06N20/00 ,  H04M3/51

Abstract: Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.