公开(公告)号：US10043147B2

公开(公告)日：2018-08-07

申请号：US15282745

申请日：2016-09-30

Applicant: Commvault Systems, Inc.

Inventor： Robert Keith Brower, Jr. ,  Peter John Messore

IPC: G06F17/30 ,  G06Q10/06 ,  G06Q10/00 ,  G06Q30/00

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

公开(公告)号：US09483558B2

公开(公告)日：2016-11-01

申请号：US14289402

申请日：2014-05-28

Applicant: CommVault Systems, Inc.

Inventor： Robert Keith Brower, Jr. ,  Peter John Messore

IPC: G06F17/30 ,  G06Q10/06 ,  G06F3/06

CPC classification number: G06Q10/06398 ,  G06F3/067 ,  G06F17/30312 ,  G06F17/30861 ,  G06Q10/0639 ,  G06Q10/20 ,  G06Q30/016

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

Abstract translation: 根据某些方面，评估数据存储系统的用户的方法可以包括接收与第一数据存储单元的部署配置有关的配置信息，并且包括安装的数据存储硬件和/或软件组件的数量，第一数据存储单元 包括多个客户端计算设备并且被配置为创建和存储由所述多个客户端计算设备生成的主要数据的一个或多个次要副本。 该方法还可以包括接收与由第一数据存储单元的用户打开的事件有关的信息。 该方法还可以包括将与用户相关联的性能度量更新为新值以反映由用户打开事件导致的性能度量的负面影响，其中负面影响的程度至少部分地基于 关于配置信息。

公开(公告)号：US20170116556A1

公开(公告)日：2017-04-27

申请号：US15282745

申请日：2016-09-30

Applicant: Commvault Systems, Inc.

Inventor： Robert Keith Brower, JR. ,  Peter John Messore

IPC: G06Q10/06 ,  G06Q10/00 ,  G06Q30/00 ,  G06F17/30

CPC classification number: G06Q10/06398 ,  G06F3/067 ,  G06F17/30312 ,  G06F17/30861 ,  G06Q10/0639 ,  G06Q10/20 ,  G06Q30/016

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

公开(公告)号：US20140358944A1

公开(公告)日：2014-12-04

申请号：US14289402

申请日：2014-05-28

Applicant: CommVault Systems, Inc.

Inventor： Robert Keith Brower, JR. ,  Peter John Messore

IPC: G06F17/30

CPC classification number: G06Q10/06398 ,  G06F3/067 ,  G06F17/30312 ,  G06F17/30861 ,  G06Q10/0639 ,  G06Q10/20 ,  G06Q30/016

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

Abstract translation: 根据某些方面，评估数据存储系统的用户的方法可以包括接收与第一数据存储单元的部署配置相关的配置信息，并且包括安装的数据存储硬件和/或软件组件的数量，第一数据存储单元 包括多个客户端计算设备并且被配置为创建和存储由所述多个客户端计算设备生成的主要数据的一个或多个次要副本。 该方法还可以包括接收与由第一数据存储单元的用户打开的事件有关的信息。 该方法还可以包括将与用户相关联的性能度量更新为新值以反映由用户打开事件导致的性能度量的负面影响，其中负面影响的程度至少部分地基于 关于配置信息。

公开(公告)号：US11657358B2

公开(公告)日：2023-05-23

申请号：US17076636

申请日：2020-10-21

Applicant: Commvault Systems, Inc.

Inventor： Robert Keith Brower, Jr. ,  Peter John Messore

IPC: G06F16/22 ,  G06F16/95 ,  G06Q10/0639 ,  G06Q10/20 ,  G06Q30/016 ,  G06F3/06

CPC classification number: G06Q10/06398 ,  G06F16/22 ,  G06F16/95 ,  G06Q10/0639 ,  G06Q10/20 ,  G06Q30/016 ,  G06F3/067

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

公开(公告)号：US10860964B2

公开(公告)日：2020-12-08

申请号：US16027099

申请日：2018-07-03

Applicant: Commvault Systems, Inc.

Inventor： Robert Keith Brower, Jr. ,  Peter John Messore

IPC: G06F16/00 ,  G06Q10/06 ,  G06F16/22 ,  G06F16/95 ,  G06Q10/00 ,  G06Q30/00 ,  G06F3/06

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.