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公开(公告)号：US20140195863A1
公开(公告)日：2014-07-10
申请号：US14139241
申请日：2013-12-23
Applicant: CommVault Systems, Inc.
Inventor： Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
IPC: G06F11/07
CPC classification number: G06F11/0793 , G06F11/0709 , G06F11/0748 , G06F11/0751 , G06F11/0769 , G06F11/0781 , G06F11/079 , G06F11/1402 , G06F17/303
Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
Abstract translation: 公开了在与计算机网络结合使用的元件中提供自动化问题报告的系统和方法。 该系统包括执行数据迁移操作的多个元件以及监视元件和数据迁移操作的报告管理器或监视代理。 在检测到硬件或软件问题时，报告管理器或监视器代理自动与受问题影响的元素进行通信，以收集选定的硬件，软件和配置信息，分析信息以确定问题的原因，并发出问题报告 所选信息的至少一部分。 问题报告被传递给不具有元素访问权限的远程监视器，允许对元素的自动远程监视，而不会影响计算机网络或元件的安全性。
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公开(公告)号：US11416328B2
公开(公告)日：2022-08-16
申请号：US16436692
申请日：2019-06-10
Applicant: Commvault Systems, Inc.
Inventor： Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
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公开(公告)号：US10043147B2
公开(公告)日：2018-08-07
申请号：US15282745
申请日：2016-09-30
Applicant: Commvault Systems, Inc.
Inventor： Robert Keith Brower, Jr. , Peter John Messore
Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.
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4.发明授权公开(公告)号：US09483558B2
公开(公告)日：2016-11-01
申请号：US14289402
申请日：2014-05-28
Applicant: CommVault Systems, Inc.
Inventor： Robert Keith Brower, Jr. , Peter John Messore
CPC classification number: G06Q10/06398 , G06F3/067 , G06F17/30312 , G06F17/30861 , G06Q10/0639 , G06Q10/20 , G06Q30/016
Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.
Abstract translation: 根据某些方面，评估数据存储系统的用户的方法可以包括接收与第一数据存储单元的部署配置有关的配置信息，并且包括安装的数据存储硬件和/或软件组件的数量，第一数据存储单元 包括多个客户端计算设备并且被配置为创建和存储由所述多个客户端计算设备生成的主要数据的一个或多个次要副本。 该方法还可以包括接收与由第一数据存储单元的用户打开的事件有关的信息。 该方法还可以包括将与用户相关联的性能度量更新为新值以反映由用户打开事件导致的性能度量的负面影响，其中负面影响的程度至少部分地基于 关于配置信息。
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公开(公告)号：US11175982B2
公开(公告)日：2021-11-16
申请号：US16857012
申请日：2020-04-23
Applicant: Commvault Systems, Inc.
Inventor： Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
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Patent Agency Ranking
6.发明授权System and method for automating customer-validated statement of work for a data storage environment 有权用于自动化数据存储环境的客户验证的工作说明的系统和方法公开(公告)号：US08799051B2
公开(公告)日：2014-08-05
申请号：US13854391
申请日：2013-04-01
Applicant: CommVault Systems, Inc.
Inventor： Robert Keith Brower, Jr. , Peter Messore
IPC: G06Q10/00
CPC classification number: G06Q10/06313 , G06Q10/06
Abstract: Computer systems and methods are disclosed for improving professional services delivery, such as services in a data management environment. In certain examples, computer systems comprise portals for transmitting and receiving information from parties involved in the performance and receipt of professional services. For instance, a first portal can receive data (e.g., from sales personnel) descriptive of a customer's product environment. A manager module populates a record with the data, and a second portal provides the customer with access to the record for review, correction and/or validation prior to the generation of a Statement of Work or other like project description. The second portal can also request additional information from the customer regarding the product environment. The manager module compares the data received through the first portal with the customer-entered information to identify and/or address discrepancies between the sets of data and customize the generation of the Statement of Work.
Abstract translation: 公开了用于改进专业服务提供的计算机系统和方法，例如数据管理环境中的服务。 在某些例子中，计算机系统包括用于从参与执行和接收专业服务的各方发送和接收信息的门户。 例如，第一门户可以接收描述客户产品环境的数据（例如，来自销售人员）。 管理员模块使用数据填充记录，第二个门户在生成工作说明书或其他类似的项目描述之前，向客户提供访问记录以进行审查，更正和/或验证。 第二个门户也可以从客户那里请求关于产品环境的附加信息。 经理模块将通过第一门户接收的数据与客户输入的信息进行比较，以识别和/或解决数据集之间的差异，并定制“工作声明”的生成。
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公开(公告)号：US11657358B2
公开(公告)日：2023-05-23
申请号：US17076636
申请日：2020-10-21
Applicant: Commvault Systems, Inc.
Inventor： Robert Keith Brower, Jr. , Peter John Messore
IPC: G06F16/22 , G06F16/95 , G06Q10/0639 , G06Q10/20 , G06Q30/016 , G06F3/06
CPC classification number: G06Q10/06398 , G06F16/22 , G06F16/95 , G06Q10/0639 , G06Q10/20 , G06Q30/016 , G06F3/067
Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.
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公开(公告)号：US10860964B2
公开(公告)日：2020-12-08
申请号：US16027099
申请日：2018-07-03
Applicant: Commvault Systems, Inc.
Inventor： Robert Keith Brower, Jr. , Peter John Messore
Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.
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公开(公告)号：US10671472B2
公开(公告)日：2020-06-02
申请号：US15685958
申请日：2017-08-24
Applicant: Commvault Systems, Inc.
Inventor： Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
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公开(公告)号：US09122600B2
公开(公告)日：2015-09-01
申请号：US14139241
申请日：2013-12-23
Applicant: CommVault Systems, Inc.
Inventor： Parag Gokhale , Rajiv Kottomtharayil , Srinivas Kavuri , Anand Prahlad , Suresh Parpatakam Reddy , Robert Keith Brower, Jr. , Jared Meade
CPC classification number: G06F11/0793 , G06F11/0709 , G06F11/0748 , G06F11/0751 , G06F11/0769 , G06F11/0781 , G06F11/079 , G06F11/1402 , G06F17/303
Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
Abstract translation: 公开了在与计算机网络结合使用的元件中提供自动化问题报告的系统和方法。 该系统包括执行数据迁移操作的多个元件以及监视元件和数据迁移操作的报告管理器或监视代理。 在检测到硬件或软件问题时，报告管理器或监视器代理自动与受问题影响的元素进行通信，以收集选定的硬件，软件和配置信息，分析信息以确定问题的原因，并发出问题报告 所选信息的至少一部分。 问题报告被传递给不具有元素访问权限的远程监视器，允许对元素的自动远程监视，而不会影响计算机网络或元件的安全性。
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