公开(公告)号：US08964949B2

公开(公告)日：2015-02-24

申请号：US13932411

申请日：2013-07-01

Applicant: Google Inc.

Inventor： Alexander I. McAllister

IPC: H04M1/64 ,  H04M3/493

CPC classification number: H04M3/493 ,  H04M2201/14 ,  H04M2201/40

Abstract: A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing.

Abstract translation: 语音应答单元（VRU）包括在向呼叫者发送消息之后插入的有意延迟形式的静音提示特征，在该延迟期间，呼叫者可以调用替代处理或中断当前处理。 如果在延迟期间没有接收到适当的备选或中断命令，则根据先前播放的消息提供的处理继续进行。 仔细选择这种无提示延迟的持续时间，以便为呼叫者提供足够的响应时间来请求替代处理，同时避免对平均呼叫者不需要替代处理的可察觉或令人反感的延迟。

公开(公告)号：US20130294590A1

公开(公告)日：2013-11-07

申请号：US13932411

申请日：2013-07-01

Applicant: Google Inc.

Inventor： Alexander I. McAllister

IPC: H04M3/493

CPC classification number: H04M3/493 ,  H04M2201/14 ,  H04M2201/40

Abstract: A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing.