公开(公告)号：US20140207935A1

公开(公告)日：2014-07-24

申请号：US13746025

申请日：2013-01-21

Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

Inventor： Michael Gopshtein ,  Amichai Nitsan ,  Eyal Kenigsberg

IPC: H04L12/26

CPC classification number: H04L43/50 ,  H04L41/145 ,  H04L43/00 ,  H04L67/02 ,  H04L67/025

Abstract: Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support device having the ability to modify the application, the stored data can include network traffic associated with a user device in a live environment and inputs provided via the user device. Simulating real user issues in support environments can include causing the support device to simulate the real user issue using the stored data.

Abstract translation: 提供了方法，系统和计算机可读和可执行指令，用于模拟支持环境中的真实用户问题。 在支持环境中模拟真正的用户问题可以包括将与应用相关联的真实用户问题的存储数据提供给具有修改应用的能力的支持设备，所存储的数据可以包括与实时环境中的用户设备相关联的网络流量 以及经由用户设备提供的输入。 在支持环境中模拟真正的用户问题可能包括使支持设备使用存储的数据来模拟真正的用户问题。

公开(公告)号：US20140173095A1

公开(公告)日：2014-06-19

申请号：US13719284

申请日：2012-12-19

Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

Inventor： Rotem Steuer ,  Michael Gopshtein ,  Eyal Kenigsberg

IPC: H04L29/08

CPC classification number: H04L67/16 ,  G06Q10/103

Abstract: Examples disclosed herein relate to triggering a high availability feature in response to detecting impairment of client experience. Examples include detecting, based on content of interactions between at least one application component and a client, a threshold impairment of an experience of the client in relation to the at least one application component. Examples also include triggering a high availability feature for the at least one application component in response to detecting the threshold impairment.

Abstract translation: 本文公开的示例涉及响应于检测到客户体验的损害而触发高可用性特征。 示例包括基于至少一个应用组件和客户端之间的交互的内容来检测客户端相对于至少一个应用组件的体验的阈值损失。 示例还包括响应于检测到阈值损害而触发至少一个应用组件的高可用性特征。

公开(公告)号：US09866466B2

公开(公告)日：2018-01-09

申请号：US13746025

申请日：2013-01-21

Applicant: Hewlett-Packard Development Company, L.P.

Inventor： Michael Gopshtein ,  Amichai Nitsan ,  Eyal Kenigsberg

IPC: H04L12/26 ,  H04L12/24 ,  H04L29/08

CPC classification number: H04L43/50 ,  H04L41/145 ,  H04L43/00 ,  H04L67/02 ,  H04L67/025

Abstract: Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support device having the ability to modify the application, the stored data can include network traffic associated with a user device in a live environment and inputs provided via the user device. Simulating real user issues in support environments can include causing the support device to simulate the real user issue using the stored data.

公开(公告)号：US20150333985A1

公开(公告)日：2015-11-19

申请号：US14655772

申请日：2013-01-03

Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

Inventor： Guy Offer ,  Michael Gopshtein ,  Eyal Kenigsberg

IPC: H04L12/26 ,  H04L29/08

CPC classification number: H04L43/062 ,  H04L43/028 ,  H04L43/04 ,  H04L43/12 ,  H04L67/02 ,  H04L67/10 ,  H04L67/2809

Abstract: Examples disclosed herein relate to identifying an analysis reporting message in network traffic. Examples include accessing network traffic exchanged with a web server application and identifying, in the network traffic, an analysis reporting message. In examples described herein, the analysis reporting message may include information representing a client system analysis of at least one prior transaction of the client system.

Abstract translation: 本文公开的示例涉及在网络业务中识别分析报告消息。 示例包括访问与Web服务器应用交换的网络流量，并在网络流量中识别分析报告消息。 在这里描述的示例中，分析报告消息可以包括表示客户端系统的至少一个先前交易的客户端系统分析的信息。