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    IDENTIFYING A COMMON ACTION FLOW
    1.
    发明申请
    IDENTIFYING A COMMON ACTION FLOW 有权
    识别公共行动流程

    公开(公告)号：US20150160831A1

    公开(公告)日：2015-06-11

    申请号：US14098188

    申请日：2013-12-05

    Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

    Inventor： Igor Nor ,  Eyal Kenigsberg ,  Ola Galkin

    IPC: G06F3/0484

    CPC classification number: G06F9/451 ,  G06F11/30 ,  G06F11/3003 ,  G06F11/3438 ,  G06F11/3452 ,  G06F2201/81 ,  G06F2201/865 ,  G06F2201/88

    Abstract: A common action flow for an application is identified by processing session data maintained for a plurality of users to identify a plurality of action flows. Each action flow represents a series of actions taken by one of the users navigating the application's user interface during a session. A data structure is generated from the plurality of action flows. That data structure is indicative of a plurality of candidate sub-flows. The data structure is analyzed to identify a selected one of the candidate sub-flows repeated in multiple ones of the plurality of action flows. That identified sub-flow is the common action flow. Data representative of the identified common action flow can then be communicated.

    Abstract translation: 通过处理为多个用户维护的会话数据来识别应用的常见动作流，以识别多个动作流。 每个动作流程表示在会话期间导航应用程序的用户界面的用户之一采取的一系列动作。 从多个动作流中生成数据结构。 该数据结构指示多个候选子流。 分析数据结构以识别在多个动作流中的多个动作流中重复的候选子流中选择的一个。 确定的子流是常见的动作流程。 然后可以传达代表所识别的共同动作流程的数据。

    SIMULATING REAL USER ISSUES IN SUPPORT ENVIRONMENTS
    2.
    发明申请
    SIMULATING REAL USER ISSUES IN SUPPORT ENVIRONMENTS 有权
    在支持环境中模拟真实用户问题

    公开(公告)号：US20140207935A1

    公开(公告)日：2014-07-24

    申请号：US13746025

    申请日：2013-01-21

    Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

    Inventor： Michael Gopshtein ,  Amichai Nitsan ,  Eyal Kenigsberg

    IPC: H04L12/26

    CPC classification number: H04L43/50 ,  H04L41/145 ,  H04L43/00 ,  H04L67/02 ,  H04L67/025

    Abstract: Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support device having the ability to modify the application, the stored data can include network traffic associated with a user device in a live environment and inputs provided via the user device. Simulating real user issues in support environments can include causing the support device to simulate the real user issue using the stored data.

    Abstract translation: 提供了方法，系统和计算机可读和可执行指令，用于模拟支持环境中的真实用户问题。 在支持环境中模拟真正的用户问题可以包括将与应用相关联的真实用户问题的存储数据提供给具有修改应用的能力的支持设备，所存储的数据可以包括与实时环境中的用户设备相关联的网络流量 以及经由用户设备提供的输入。 在支持环境中模拟真正的用户问题可能包括使支持设备使用存储的数据来模拟真正的用户问题。

    TRIGGERING A HIGH AVAILABILITY FEATURE IN RESPONSE TO DETECTING IMPAIRMENT OF CLIENT EXPERIENCE
    4.
    发明申请
    TRIGGERING A HIGH AVAILABILITY FEATURE IN RESPONSE TO DETECTING IMPAIRMENT OF CLIENT EXPERIENCE 审中-公开
    触发高可用性特征，以检测客户体验的不足

    公开(公告)号：US20140173095A1

    公开(公告)日：2014-06-19

    申请号：US13719284

    申请日：2012-12-19

    Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

    Inventor： Rotem Steuer ,  Michael Gopshtein ,  Eyal Kenigsberg

    IPC: H04L29/08

    CPC classification number: H04L67/16 ,  G06Q10/103

    Abstract: Examples disclosed herein relate to triggering a high availability feature in response to detecting impairment of client experience. Examples include detecting, based on content of interactions between at least one application component and a client, a threshold impairment of an experience of the client in relation to the at least one application component. Examples also include triggering a high availability feature for the at least one application component in response to detecting the threshold impairment.

    Abstract translation: 本文公开的示例涉及响应于检测到客户体验的损害而触发高可用性特征。 示例包括基于至少一个应用组件和客户端之间的交互的内容来检测客户端相对于至少一个应用组件的体验的阈值损失。 示例还包括响应于检测到阈值损害而触发至少一个应用组件的高可用性特征。

    IDENTIFYING AN ANALYSIS REPORTING MESSAGE IN NETWORK TRAFFIC
    7.
    发明申请
    IDENTIFYING AN ANALYSIS REPORTING MESSAGE IN NETWORK TRAFFIC 审中-公开
    识别网络流量中的分析报告

    公开(公告)号：US20150333985A1

    公开(公告)日：2015-11-19

    申请号：US14655772

    申请日：2013-01-03

    Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

    Inventor： Guy Offer ,  Michael Gopshtein ,  Eyal Kenigsberg

    IPC: H04L12/26 ,  H04L29/08

    CPC classification number: H04L43/062 ,  H04L43/028 ,  H04L43/04 ,  H04L43/12 ,  H04L67/02 ,  H04L67/10 ,  H04L67/2809

    Abstract: Examples disclosed herein relate to identifying an analysis reporting message in network traffic. Examples include accessing network traffic exchanged with a web server application and identifying, in the network traffic, an analysis reporting message. In examples described herein, the analysis reporting message may include information representing a client system analysis of at least one prior transaction of the client system.

    Abstract translation: 本文公开的示例涉及在网络业务中识别分析报告消息。 示例包括访问与Web服务器应用交换的网络流量，并在网络流量中识别分析报告消息。 在这里描述的示例中，分析报告消息可以包括表示客户端系统的至少一个先前交易的客户端系统分析的信息。

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