公开(公告)号：US20240330672A1

公开(公告)日：2024-10-03

申请号：US18129368

申请日：2023-03-31

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Bhavya . ,  Yu Deng ,  Md Faisal Mahbub Chowdhury ,  Paulina Toro Isaza ,  Michael Elton Nidd ,  Amar Prakash Azad ,  Harshit Kumar ,  Larisa Shwartz

IPC: G06N3/08 ,  G06N5/022

CPC classification number: G06N3/08 ,  G06N5/022

Abstract: A method, system, and computer program product that is configured to: train at least one model based on a corpus of historical data comprising annotated historical tickets; extract a textual sequence of a historical ticket based on the at least one trained model; determine a sentiment of the textual sequence of the historical ticket; and generate mitigation guidance to mitigate an issue in a current ticket based on the textual sequence of the historical ticket and the determined sentiment of the textual sequence of the historical ticket.