公开(公告)号：US10116793B2

公开(公告)日：2018-10-30

申请号：US15370120

申请日：2016-12-06

Applicant: Interactive Intelligence Group, Inc.

Inventor： Felix Immanuel Wyss ,  Matthew Alan Taylor ,  Kevin Charles Vlack

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G09B19/00 ,  G10L25/48 ,  G10L25/51 ,  H04M3/42

Abstract: A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the endpoint contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.

公开(公告)号：US20170085710A1

公开(公告)日：2017-03-23

申请号：US15370120

申请日：2016-12-06

Applicant: Interactive Intelligence Group, Inc.

Inventor： Felix Immanuel Wyss ,  Matthew Alan Taylor ,  Kevin Charles Vlack

IPC: H04M3/51 ,  H04M3/42 ,  G10L25/51

CPC classification number: H04M3/5158 ,  G09B19/00 ,  G10L25/48 ,  G10L25/51 ,  H04M3/42102 ,  H04M3/5183 ,  H04M2203/2027 ,  H04M2203/558 ,  H04M2203/6054

Abstract: A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the endpoint contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.