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    Method and system for a scalable computer-telephony integration system
    3.
    发明授权
    Method and system for a scalable computer-telephony integration system 有权
    可扩展计算机电话集成系统的方法和系统

    公开(公告)号：US09544434B1

    公开(公告)日：2017-01-10

    申请号：US15075679

    申请日：2016-03-21

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Aaron C. Kammeyer ,  Randall J. Kirchner ,  Christopher L. Ward ,  Louis A. Littell

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04L29/12 ,  G06Q40/02 ,  G06Q40/08 ,  H04M3/51

    CPC classification number: H04M3/58 ,  G06F17/30598 ,  G06F21/6218 ,  G06F21/84 ,  G06Q40/02 ,  G06Q40/08 ,  H04M3/42068 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5233 ,  H04M7/0012 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/256 ,  H04M2203/404 ,  H04M2203/558 ,  H04M2203/6009 ,  H04M2203/6018

    Abstract: Methods, systems, apparatus, and non-transitory computer readable media are described for a scalable computer-telephony integration system. Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.

    Abstract translation: 为可伸缩计算机电话集成系统描述了方法，系统，装置和非暂时计算机可读介质。 各个方面可以包括在计算机电话集成系统内以及在联络中心登录数据库中的几个独立计算系统上存储多个呼叫代理的呼叫代理登录信息集合。 此外，各个方面可以包括为可以存储在联络中心目录数据库中的每个联络中心服务类别生成多个联络中心服务类别和联系信息集合。 当从客户接收到来电时，各方面可以包括从客户获得客户呼叫信息并生成客户呼叫密钥，客户呼叫密钥可以作为对联络中心客户呼叫信息数据库中的客户呼叫信息的参考来存储。 呼叫密钥可以用于减少在电话呼叫转移期间在呼叫代理之间电子传送的数据量。

    Method and system for a scalable computer-telephony integration
    4.
    发明授权
    Method and system for a scalable computer-telephony integration 有权

    公开(公告)号：US11172066B1

    公开(公告)日：2021-11-09

    申请号：US16906592

    申请日：2020-06-19

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Aaron C. Kammeyer ,  Randall J. Kirchner ,  Christopher L. Ward ,  Louis A. Littell

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06Q40/08 ,  G06F21/62 ,  G06F21/84 ,  G06Q40/02 ,  G06F16/28 ,  H04M3/523

    Abstract: Methods, systems, apparatus, and non-transitory computer readable media are described for a scalable computer-telephony integration system. Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.

    Method and system for a scalable computer-telephony integration system
    5.
    发明授权
    Method and system for a scalable computer-telephony integration system 有权

    公开(公告)号：US10306065B1

    公开(公告)日：2019-05-28

    申请号：US16033903

    申请日：2018-07-12

    Applicant: State Farm Mutual Automobile Insurance Company

    Inventor： Aaron C. Kammeyer ,  Randall J. Kirchner ,  Christopher L. Ward ,  Louis A. Littell

    IPC: H04M3/51 ,  H04M3/42

    Abstract: Methods, systems, apparatus, and non-transitory computer readable media are described for a scalable computer-telephony integration system. Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.

    Method and System for Visualizing Overlays in Virtual Environments
    7.
    发明公开
    Method and System for Visualizing Overlays in Virtual Environments 审中-公开

    公开(公告)号：US20230274508A1

    公开(公告)日：2023-08-31

    申请号：US18143487

    申请日：2023-05-04

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： Bryan R. Nussbaum ,  Louis A. Littell ,  Kevin L. Mitchell ,  Nathan C. Summers ,  An Ho

    IPC: G06T19/00 ,  G06Q40/08 ,  G06T17/05

    CPC classification number: G06T19/006 ,  G06Q40/08 ,  G06T17/05

    Abstract: Methods and systems for populating overlays within a virtual environment. An example method includes obtaining a virtual reality model of an overall region; accessing a plurality of records associated with respective ones of a plurality of properties modeled in the virtual reality model, wherein each of the plurality of records represents a respective status of a respective insurance claim for the respective property, and wherein all of the insurance claims are related to a same damage-causing event for the overall region; generating a plurality of overlays for respective ones of the plurality of records, wherein each of the plurality of overlays depicts the status of the claim for the respective property; and causing the pluralities of overlays to be rendered in a virtual environment for the virtual reality model at substantially the same time.

    Method and system for a scalable computer-telephony integration system
    9.
    发明授权
    Method and system for a scalable computer-telephony integration system 有权

    公开(公告)号：US10735587B1

    公开(公告)日：2020-08-04

    申请号：US16540608

    申请日：2019-08-14

    Applicant: State Farm Mutual Automobile Insurance Company

    Inventor： Aaron C. Kammeyer ,  Randall J. Kirchner ,  Christopher L. Ward ,  Louis A. Littell

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  G06F21/84 ,  G06Q40/08 ,  G06Q40/02 ,  G06F21/62 ,  G06F16/28

    Abstract: Methods, systems, apparatus, and non-transitory computer readable media are described for a scalable computer-telephony integration system. Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.

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