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公开(公告)号：US10970107B2
公开(公告)日：2021-04-06
申请号：US16730289
申请日：2019-12-30
Applicant: ServiceNow, Inc.
Inventor： Aviya Aron , Hail Tal , Sreenevas Subramaniam
IPC: G06F15/173 , G06F9/455 , G06F8/65 , H04L29/08
Abstract: An embodiment may involve a computational instance including persistent storage, the persistent storage containing representations of virtual machines previously discovered in a server cluster. The embodiment may also involve one or more processors configured to perform operations involving: (i) transmitting, to the server cluster, a request for an event log, the event log containing events related to virtual machines configured in the server cluster; (ii) receiving, from the server cluster, the event log; (iii) determining that the event log contains one or more significant events related to a particular virtual machine from virtual machines configured in the server cluster; (iv) performing a discovery pattern on the server cluster, wherein output from performing the discovery pattern includes a characterization of the particular virtual machine; and (v) causing an update to be written to the persistent storage, wherein the update includes the characterization of the particular virtual machine.
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公开(公告)号：US10749943B1
公开(公告)日：2020-08-18
申请号：US16381768
申请日：2019-04-11
Applicant: ServiceNow, Inc.
Inventor： Alexandra Feiguine , Shiri Hameiri , Robert Bitterfeld , Asaf Garty , Bary Solomon , Daniel Badyan , Hail Tal , Shay Herzog , Shimon Sant , Boris Erblat , Aviya Aron
IPC: H04L29/08 , H04L29/06 , H04L12/24 , H04L12/803 , G06F9/50
Abstract: A system includes persistent storage and an application that obtains a service identifier associated with a managed network. The service identifier allows access to a remote computing system that provides computing resources on behalf of the managed network. The application also identifies a geographic region that contains the computing resources. The application additionally identifies, within the geographic region, virtual computing devices allocated to the managed network and attributes thereof. The application further identifies, based on the attributes, (i) load balancers configured to distribute network traffic among the virtual computing devices and (ii) storage volumes used by the virtual computing devices. The application yet further determines a mapping between the virtual computing devices, the load balancers, and the storage volumes to represent a service infrastructure of the remote computing system dedicated to the managed network and stores, in the persistent storage, the mapping as one or more configuration items.
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公开(公告)号：US11461673B2
公开(公告)日：2022-10-04
申请号：US16594748
申请日：2019-10-07
Applicant: ServiceNow, Inc.
Inventor： Robert Bitterfeld , Aviya Aron , Asaf Garty , Bary Solomon
Abstract: A system may include persistent storage configured to store: a shared classification model including a plurality of classifiers based on training data from a plurality of managed networks, and a representation of a plurality of software applications executable computing devices within a particular managed network. The system may also include a discovery application configured to perform operations including obtaining attributes of a software process. The operations may also include determining, by way of the shared classification model and based on the attributes, a suggested classifier of the plurality of classifiers and determining, by way of the suggested classifier and based on the attributes, a suggested classification for the software process. The operations may further include receiving an indication that the suggested classification has been accepted, based on receiving the indication, updating the representation to indicate the suggested classification, and storing, in the persistent storage, the representation as updated.
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公开(公告)号：US10924344B2
公开(公告)日：2021-02-16
申请号：US16381838
申请日：2019-04-11
Applicant: ServiceNow, Inc.
Inventor： Alexandra Feiguine , Shiri Hameiri , Robert Bitterfeld , Asaf Garty , Bary Solomon , Daniel Badyan , Hail Tal , Shay Herzog , Shimon Sant , Boris Erblat , Aviya Aron
IPC: H04L12/24 , H04L29/08 , G06F9/50 , H04L12/803 , H04L29/06
Abstract: A system includes persistent storage configured to store, a mapping of computing resources provided by a remote computing system to a managed network. The system also includes an application that obtains instructions to modify a computing resource provided by the remote computing system and, based on the instructions, generates and transmits, to the remote computing system, a request to modify the computing resource. The application receives, from the remote computing system, a response indicating a modification to the computing resource and selects a discovery pattern configured to verify the modification by obtaining attributes associated therewith. The application obtains, from the remote computing system, the attributes by executing the discovery pattern and determines, based on the attributes, that the modification has been completed according to the instructions. Based on this determination, the application updates the mapping to indicate the modification and stores, in the persistent storage, the mapping as updated.
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公开(公告)号：US10771344B2
公开(公告)日：2020-09-08
申请号：US16230661
申请日：2018-12-21
Applicant: ServiceNow, Inc.
Inventor： Robert Bitterfeld , Boris Erblat , Aviya Aron , Bary Solomon , Daniel Badyan
IPC: G06F15/173 , H04L12/24 , H04L29/08 , G06F16/23
Abstract: A system may include a database, where a managed network includes a computing cluster that provides networking, storage, and virtualization services distributed across a plurality of computing devices, where each computing device can execute one or more respective software applications and comprises: (i) a respective controller, and (ii) a respective storage device, and where the storage devices of the plurality of computing devices collectively form a storage pool. The system may also include a proxy server application configured to: request and receive computing cluster data that identifies the computing cluster; request and receive storage pool data that identifies the storage pool; request and receive storage container data that identifies storage containers of the storage pool; request and receive controller data that identifies the controllers of the plurality computing devices; and provide, to the database, the computing cluster data, the storage pool data, the storage container data, and the controller data.
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Patent Agency Ranking
公开(公告)号：US11645309B2
公开(公告)日：2023-05-09
申请号：US17081641
申请日：2020-10-27
Applicant: ServiceNow, Inc.
Inventor： Tom Bar Oz , Noam Biran , Hail Tal , Aviya Aron , Robert Bitterfeld , Boris Erblat , Bary Solomon
CPC classification number: G06F16/285 , G06F16/212
Abstract: A computing system includes a database and a discovery application. The discovery application obtains credentials for accessing a server hosting a software bus application which connects a plurality of applications within a managed network. The discovery application selects, based on a pattern corresponding to the software bus application, one or more files to access, transmits, to the server, instructions to access the one or more files, and receives therefrom data identifying a plurality of attributes of the software bus application. Based on this data, the discovery application transmits, to the server, instructions to identify communicative connections established between the plurality of software applications by way of the software bus application and receives therefrom data identifying the communicative connections. Based on (i) the plurality of attributes and (ii) the communicative connections, the discovery application generates a mapping that represents the communicative connections and stores the mapping in the database.
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公开(公告)号：US11641406B2
公开(公告)日：2023-05-02
申请号：US16163204
申请日：2018-10-17
Applicant: ServiceNow, Inc.
Inventor： Robert Bitterfeld , Asaf Garty , Aviya Aron , Boris Erblat , Hail Tal , Bary Solomon
Abstract: A computing system includes a database and a discovery application that initiates discovery of software applications within a managed network by probing the computing devices for applications in stalled thereon. The discovery application executes discovery patterns in an attempt to classify a discovered application and determines that the discovered application is unclassified after executing the discovery patterns. In response to determining that the discovered application is unclassified, the discovery application (i) generates a configuration item representing the discovered application without classification and (ii) selects a characteristic file containing attributes of the discovered application. The discovery application provides the characteristic file to a machine learning (ML) classifier trained using a plurality of characteristic files. The discovery application receives, from the ML classifier, a classification of the discovered application, modifies the configuration item to include the classification of the discovered application, and stores, in the database, the configuration item as modified.
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公开(公告)号：US20220123999A1
公开(公告)日：2022-04-21
申请号：US17567772
申请日：2022-01-03
Applicant: ServiceNow, Inc.
Inventor： Tom Bar Oz , Robert Bitterfeld , Venkatesh Ainalli , Aviya Aron , Naveen Kumar HR
IPC: H04L41/12 , H04L43/50 , H04L41/0213 , H04L9/32 , H04L67/133
Abstract: A mock server implementation for discovery applications is provided. A computing system includes a mock server, which receives a client request from a mock client on a discovery server. The client request corresponds to a user query associated with a discovery of resources on a remote computing system. The mock server determines a first response from a mock response dataset. The first response to the client request is determined based on the received client request. The mock response dataset includes a set of responses associated with a sequence of operations executed in the past for the discovery of resources on the remote computing system. The mock server transmits the determined first response to the mock client on the discovery server. The mock client receives the transmitted first response and sends the received first response to a discovery application interface on a user device.
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公开(公告)号：US11245591B1
公开(公告)日：2022-02-08
申请号：US17024502
申请日：2020-09-17
Applicant: ServiceNow, Inc.
Inventor： Tom Bar Oz , Robert Bitterfeld , Venkatesh Ainalli , Aviya Aron , Naveen Kumar HR
Abstract: A mock server implementation for discovery applications is provided. A computing system includes a mock server, which receives a client request from a mock client on a discovery server. The client request corresponds to a user query associated with a discovery of resources on a remote computing system. The mock server determines a first response from a mock response dataset. The first response to the client request is determined based on the received client request. The mock response dataset includes a set of responses associated with a sequence of operations executed in the past for the discovery of resources on the remote computing system. The mock server transmits the determined first response to the mock client on the discovery server. The mock client receives the transmitted first response and sends the received first response to a discovery application interface on a user device.
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公开(公告)号：US20210083945A1
公开(公告)日：2021-03-18
申请号：US16575155
申请日：2019-09-18
Applicant: ServiceNow, Inc.
Inventor： Robert Bitterfeld , Aviya Aron , Asaf Garty , Bary Solomon
IPC: H04L12/24 , G06F16/953
Abstract: A computing system is disposed within a computational instance of a remote network management platform associated with a managed network. The computing system (i) performs a discovery process that identifies attributes of computing devices and software applications disposed within the managed network; (ii) stores, in a persistent storage of the computing system, the attributes that were identified; (iii) indexes the attributes that were stored in the persistent storage for searching; (iv) receives a configuration file for a particular software application; (v) uses a search engine to find matches between one or more terms in the configuration file and one or more of the attributes; (vi) based on the matches, defines an operational mapping between the particular software application and one or more of the computing devices or software applications of those disposed within the managed network; and (vii) stores, in the persistent storage, a representation of the operational mapping.
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