公开(公告)号：US20190268354A1

公开(公告)日：2019-08-29

申请号：US15906771

申请日：2018-02-27

Applicant: ServiceNow, Inc.

Inventor： Kurt Joseph Zettel, II ,  Scott Alan Lewis ,  James Erbes ,  Richard Reybok ,  Harold Byun ,  Ryan Currier ,  Michel Abou Samah ,  Sachin Nayak ,  Patrice Tollenaere ,  Zhe Wang

IPC: H04L29/06 ,  G06F3/0482

Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.

公开(公告)号：US10862905B2

公开(公告)日：2020-12-08

申请号：US15906771

申请日：2018-02-27

Applicant: ServiceNow, Inc.

Inventor： Kurt Joseph Zettel, II ,  Scott Alan Lewis ,  James Erbes ,  Richard Reybok ,  Harold Byun ,  Ryan Currier ,  Michel Abou Samah ,  Sachin Nayak ,  Patrice Tollenaere ,  Zhe Wang

IPC: H04L29/06 ,  G06F3/0482

Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.