公开(公告)号：US11080163B2

公开(公告)日：2021-08-03

申请号：US16019398

申请日：2018-06-26

Applicant: SugarCRM Inc.

Inventor： Matt Marum ,  Henry Rogers

IPC: G06F15/173 ,  G06F11/34 ,  H04L29/08

Abstract: A method for adaptive content balancing for Web clients includes monitoring content processing performance in different client computing devices communicatively coupled over a network to a content server, measuring the content processing performance for each of the different devices and storing the measured performance for each of the different devices in connection with different resource groupings of the requested content type. Thereafter, a request for content is received in the content server from one of the devices, and the stored performance is retrieved. As such, the retrieved metrics of the computing device are matched to the retrieved metrics of one of a multiplicity of groupings of one or more different resources associated with the requested content and the resources of the one of the multiplicity of the groupings is included in the requested content. Finally, the requested content is transmitted to the one of the client computing devices.

公开(公告)号：US20150110260A1

公开(公告)日：2015-04-23

申请号：US14060709

申请日：2013-10-23

Applicant: SugarCRM Inc.

Inventor： Matt Marum

IPC: H04M3/428

CPC classification number: H04M3/4285 ,  G10L13/043 ,  H04M1/645 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/306

Abstract: Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.

Abstract translation: 本发明的实施例提供一种用于保持CRM音频的方法，系统和计算机程序产品。 在本发明的实施例中，CRM音频保持方法包括识别与在呼叫处理网关中接收的电话呼叫相关联的呼叫者，选择与呼叫者相关的CRM应用中的记录，并将所选择的记录插入到 一个模板 该方法还包括将模板处理成音频并将音频返回到呼叫处理网关的文本到语音（TTS），以在呼叫者处于保持状态时向呼叫者回放。

公开(公告)号：US10007591B2

公开(公告)日：2018-06-26

申请号：US15010716

申请日：2016-01-29

Applicant: SugarCRM Inc.

Inventor： Matt Marum ,  Henry Rogers

IPC: G06F15/173 ,  G06F11/34 ,  H04L29/08

CPC classification number: G06F11/3495 ,  G06F11/3409 ,  G06F2201/875 ,  H04L67/1012

Abstract: A method for adaptive content balancing for Web clients includes monitoring content processing performance in different client computing devices communicatively coupled over a network to a content server, measuring the content processing performance for each of the different devices and storing the measured performance for each of the different devices in connection with different resource groupings of the requested content type. Thereafter, a request for content is received in the content server from one of the devices, and the stored performance is retrieved. As such, the retrieved metrics of the computing device are matched to the retrieved metrics of one of a multiplicity of groupings of one or more different resources associated with the requested content and the resources of the one of the multiplicity of the groupings is included in the requested content. Finally, the requested content is transmitted to the one of the client computing devices.

公开(公告)号：US20180025359A1

公开(公告)日：2018-01-25

申请号：US15214442

申请日：2016-07-19

Applicant: SugarCRM Inc.

Inventor： Matt Marum ,  Henry Rogers

IPC: G06Q30/00 ,  G06Q30/06 ,  G06Q10/06

CPC classification number: G06Q30/01 ,  G06Q10/0633 ,  G06Q10/067 ,  G06Q30/0611

Abstract: Embodiments of the present invention provide a method, system and computer program product for customer journey optimized data pre-fetching. In a method of invention, different stages of a customer journey in a customer journey model are defined for customers of a CRM application. As well, a mapping is created in the CRM application between each of the stages of the customer journey in the customer journey model and a corresponding selection of resources of the CRM application. Thereafter, a retrieval of a customer related record for a particular one of the customers is detected and in response, a particular one of the stages of the customer journey is identified that corresponds to the particular one of the customers, a corresponding selection of resources is determined from the mapping for the identified particular one of the stages, and the selection of resources is pre-fetched.

公开(公告)号：US20170222896A1

公开(公告)日：2017-08-03

申请号：US15010716

申请日：2016-01-29

Applicant: SugarCRM Inc.

Inventor： Matt Marum ,  Henry Rogers

IPC: H04L12/26

CPC classification number: G06F11/3495 ,  G06F11/3409 ,  G06F2201/875 ,  H04L67/1012

Abstract: A method for adaptive content balancing for Web clients includes monitoring content processing performance in different client computing devices communicatively coupled over a network to a content server, measuring the content processing performance for each of the different devices and storing the measured performance for each of the different devices in connection with different resource groupings of the requested content type. Thereafter, a request for content is received in the content server from one of the devices, and the stored performance is retrieved. As such, the retrieved metrics of the computing device are matched to the retrieved metrics of one of a multiplicity of groupings of one or more different resources associated with the requested content and the resources of the one of the multiplicity of the groupings is included in the requested content. Finally, the requested content is transmitted to the one of the client computing devices.

公开(公告)号：US20180307581A1

公开(公告)日：2018-10-25

申请号：US16019398

申请日：2018-06-26

Applicant: SugarCRM Inc.

Inventor： Matt Marum ,  Henry Rogers

IPC: G06F11/34 ,  H04L29/08

CPC classification number: G06F11/3495 ,  G06F11/3409 ,  G06F2201/875 ,  H04L67/1012

Abstract: A method for adaptive content balancing for Web clients includes monitoring content processing performance in different client computing devices communicatively coupled over a network to a content server, measuring the content processing performance for each of the different devices and storing the measured performance for each of the different devices in connection with different resource groupings of the requested content type. Thereafter, a request for content is received in the content server from one of the devices, and the stored performance is retrieved. As such, the retrieved metrics of the computing device are matched to the retrieved metrics of one of a multiplicity of groupings of one or more different resources associated with the requested content and the resources of the one of the multiplicity of the groupings is included in the requested content. Finally, the requested content is transmitted to the one of the client computing devices.

公开(公告)号：US09294619B2

公开(公告)日：2016-03-22

申请号：US14060709

申请日：2013-10-23

Applicant: SugarCRM Inc.

Inventor： Matt Marum

IPC: H04M3/428

CPC classification number: H04M3/4285 ,  G10L13/043 ,  H04M1/645 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/306

Abstract: Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.

Abstract translation: 本发明的实施例提供一种用于保持CRM音频的方法，系统和计算机程序产品。 在本发明的实施例中，CRM音频保持方法包括识别与在呼叫处理网关中接收的电话呼叫相关联的呼叫者，选择与呼叫者相关的CRM应用中的记录，并将所选择的记录插入到 一个模板 该方法还包括将模板处理成音频并将音频返回到呼叫处理网关的文本到语音（TTS），以在呼叫者处于保持状态时向呼叫者回放。