公开(公告)号：US09928152B2

公开(公告)日：2018-03-27

申请号：US14631241

申请日：2015-02-25

Applicant: Tata Consultancy Services Ltd.

Inventor： Anand Kumar ,  Kesav Vithal Nori ,  Nikhil Ravindranath Zope

IPC: G06F9/46 ,  G06F11/34 ,  G06F9/48 ,  G06F11/30

CPC classification number: G06F11/3414 ,  G06F9/4881 ,  G06F11/3096 ,  G06F11/3409 ,  G06F11/3438 ,  G06F11/3447 ,  G06F11/3452 ,  G06F11/3476 ,  G06F2201/875

Abstract: A method(s) and system(s) provide a non-intrusive sensing and instrumentation of work processes performed in computing environment. The method includes providing a pre-defined collection of work processes covering the entire activities to be performed by the end user on the IT system. Each of the process steps of the work processes are assigned with a meta-data. The method further includes obtaining a plurality of measures for each of the process step and obtaining task performance metrics by analyzing the plurality of measures. Furthermore, the method includes collecting a set of actions being performed by the user on the IT system. The method further includes identifying the work processes performed by the user and subsequently, identifying the task performance measures of the user by comparing the identified work processes with the task performance metrics.

公开(公告)号：US20150242299A1

公开(公告)日：2015-08-27

申请号：US14631241

申请日：2015-02-25

Applicant: TATA CONSULTANCY SERVICES LTD.

Inventor： Anand Kumar ,  Kesav Vithal Nori ,  Nikhil Ravindranath Zope

IPC: G06F11/34 ,  G06F11/30 ,  G06F9/48

CPC classification number: G06F11/3414 ,  G06F9/4881 ,  G06F11/3096 ,  G06F11/3409 ,  G06F11/3438 ,  G06F11/3447 ,  G06F11/3452 ,  G06F11/3476 ,  G06F2201/875

Abstract: A method(s) and system(s) provide a non-intrusive sensing and instrumentation of work processes performed in computing environment. The method includes providing a pre-defined collection of work processes covering the entire activities to be performed by the end user on the IT system. Each of the process steps of the work processes are assigned with a meta-data. The method further includes obtaining a plurality of measures for each of the process step and obtaining task performance metrics by analyzing the plurality of measures. Furthermore, the method includes collecting a set of actions being performed by the user on the IT system. The method further includes identifying the work processes performed by the user and subsequently, identifying the task performance measures of the user by comparing the identified work processes with the task performance metrics.

Abstract translation: 一种或多种方法和系统提供了在计算环境中执行的工作过程的非侵入性感测和仪器。 该方法包括提供覆盖IT终端用户在IT系统上执行的整个活动的工作过程的预定义集合。 分配工作流程的每个流程步骤都有元数据。 该方法还包括通过分析多个度量来获得用于每个处理步骤的多个度量并获得任务执行度量。 此外，该方法包括收集用户在IT系统上执行的一组动作。 该方法还包括识别由用户执行的工作过程，随后通过将识别的工作过程与任务执行度量进行比较来识别用户的任务性能测量。