公开(公告)号：US20160316059A1

公开(公告)日：2016-10-27

申请号：US15140430

申请日：2016-04-27

Applicant: TalkIQ, Inc.

Inventor： YONATHAN A. NUTA ,  JOHN P. EVANS ,  JAMES W. PALMER ,  ETIENNE MANDERSCHEID ,  CYNTHIA HENDERSON

IPC: H04M3/51 ,  G10L15/26 ,  G10L15/06 ,  G10L15/04

CPC classification number: H04M3/5175 ,  G06Q10/04 ,  G06Q10/06375 ,  G06Q10/06398 ,  G10L15/04 ,  G10L15/063 ,  G10L15/22 ,  G10L15/26 ,  H04M3/42221 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2203/556

Abstract: Methods and systems for determining conversation quality are described. Predictive models may be trained to estimate values of conversation quality metrics for ongoing conversations. A predictive model may be trained to predict the outcome of an ongoing conversation based on the values of conversation quality metrics for the conversation. The trained predictive model may be used to predict the outcome of an ongoing conversation, and/or to provide recommendations to a participant in the conversation regarding adjustments to the participant's communications that are predicted to improve the outcome of the conversation.

Abstract translation: 描述了确定会话质量的方法和系统。 可以训练预测模型来估计正在进行的对话的会话质量度量的值。 可以基于对话的会话质量度量的值来训练预测模型来预测正在进行的会话的结果。 所训练的预测模型可以用于预测正在进行的对话的结果，和/或向会话中的参与者提供关于参与者通信的调整的建议，所述调整被预测为改善对话的结果。