公开(公告)号：US09936073B2

公开(公告)日：2018-04-03

申请号：US14791844

申请日：2015-07-06

Applicant: Verizon Patent and Licensing Inc.

Inventor： Shan K. Sasidharan ,  Rajesh M. Narayanan ,  Ramya N. Ganapathy ,  Raghuram Ayalurmuralikrishnan ,  Madhumitha Balasubramaiam ,  Deepthi Kameswari

IPC: H04M3/00 ,  H04M3/51 ,  H04M1/725

CPC classification number: H04M3/5183 ,  H04M1/72522 ,  H04M3/5166 ,  H04M2201/42 ,  H04M2203/551 ,  H04M2250/60

Abstract: A mobile device, such as a smart phone, receives and presents interactive audio content from an interactive voice response (IVR) system. The mobile device provides an interface that enables a user to navigate through a menu presented in the interactive content. The interface further presents action elements that identify actions that can be requested through the menu, and selection of the one of the action elements may cause the IVR to perform an associated action. For example, the interface may identify representatives at a call center, and a selection of one of the action elements causes the IVR to establish a communication between the mobile device and the selected representative. The action elements may further identify status information associated with the call center, such as an expected wait time.

公开(公告)号：US20170013128A1

公开(公告)日：2017-01-12

申请号：US14791844

申请日：2015-07-06

Applicant: Verizon Patent and Licensing Inc.

Inventor： Shan K. Sasidharan ,  Rajesh M. Narayanan ,  Ramya N. Ganapathy ,  Raghuram Ayalurmuralikrishnan ,  Madhumitha Balasubramaiam ,  Deepthi Kameswari

IPC: H04M3/51 ,  H04M3/523 ,  H04M1/725

CPC classification number: H04M3/5183 ,  H04M1/72522 ,  H04M3/5166 ,  H04M2201/42 ,  H04M2203/551 ,  H04M2250/60

Abstract: A mobile device, such as a smart phone, receives and presents interactive audio content from an interactive voice response (IVR) system. The mobile device provides an interface that enables a user to navigate through a menu presented in the interactive content. The interface further presents action elements that identify actions that can be requested through the menu, and selection of the one of the action elements may cause the IVR to perform an associated action. For example, the interface may identify representatives at a call center, and a selection of one of the action elements causes the IVR to establish a communication between the mobile device and the selected representative. The action elements may further identify status information associated with the call center, such as an expected wait time.

Abstract translation: 诸如智能电话的移动设备从交互式语音响应（IVR）系统接收和呈现交互式音频内容。 该移动设备提供了使用户能够浏览交互式内容中呈现的菜单的界面。 该界面还提供了识别通过菜单可以请求的动作的动作元素，并且动作元素之一的选择可以使IVR执行相关联的动作。 例如，接口可以识别呼叫中心处的代表，并且选择一个动作元件使得IVR在移动设备和所选代表之间建立通信。 动作元件还可以识别与呼叫中心相关联的状态信息，例如预期的等待时间。