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    AN ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH PERIPHERAL CALL QUEUING AND HANDLING
    1.
    发明申请
    AN ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH PERIPHERAL CALL QUEUING AND HANDLING 审中-公开
    具有外围呼叫排队和处理的增强型目录辅助系统

    公开(公告)号：WO2007100417A3

    公开(公告)日：2007-12-21

    申请号：PCT/US2007000874

    申请日：2007-01-11

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  BATES MICHAEL ,  LAMARQUE HARRY ,  MCGARY FAITH ,  RILEY XAVIER

    Inventor： BATES MICHAEL ,  LAMARQUE HARRY ,  MCGARY FAITH ,  RILEY XAVIER

    IPC: H04M3/00

    CPC classification number: H04M3/4935 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5237

    Abstract: A directory assistance system includes a plurality of call centers, each configured to handle a directory assistance request from a caller. An ICM/IVR edge queuing module has a first IVR module and second ICM module and is coupled to each of the call centers. The ICM/IVR edge queuing module receives an incoming call from a caller and obtains interactive responses pertinent to call center routing. The ICM module routes the call to one call center among the plurality of call centers based on a type of service requested by the caller as determined by the interactive responses received by the IVR module.

    Abstract translation: 目录辅助系统包括多个呼叫中心，每个呼叫中​​心被配置为处理来自呼叫者的目录援助请求。 ICM / IVR边缘排队模块具有第一IVR模块和第二ICM模块，并且耦合到每个呼叫中​​心。 ICM / IVR边缘排队模块从呼叫者接收来话呼叫，并获得与呼叫中心路由有关的交互响应。 ICM模块根据由IVR模块接收到的交互响应确定的呼叫者请求的业务类型，将呼叫路由到多个呼叫中心中的一个呼叫中心。

    SYSTEM AND METHOD FOR LOOK-AHEAD CALL COMPLETION
    2.
    发明申请
    SYSTEM AND METHOD FOR LOOK-AHEAD CALL COMPLETION 审中-公开
    前瞻性电话会议系统和方法

    公开(公告)号：WO2009017659A3

    公开(公告)日：2009-08-06

    申请号：PCT/US2008008989

    申请日：2008-07-24

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  RILEY XAVIER

    Inventor： MCGARY FAITH ,  RILEY XAVIER

    IPC: H04M3/42

    CPC classification number: H04M3/4931 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/4878 ,  H04M3/4933 ,  H04M3/4935

    Abstract: A method for providing directory assistance includes receiving a communication from a requester for a business listing and retrieving at least one first listing in response. At least one signal indicative of the status of the listing retrieved is received, and if negative, such status is conveyed to the requester. A second option is then offered to the requester, where the second option offered to the requester is for a second listing related to a same category of business as the first listing.

    Abstract translation: 一种用于提供目录帮助的方法包括：从业务列表的请求者接收通信，并且响应地检索至少一个第一列表。 接收到表示检索到的列表的状态的至少一个信号，如果是否定的，则将该状态传送给请求者。 然后，向请求者提供第二个选项，其中提供给请求者的第二选项是与第一列表相同类别的业务相关的第二个列表。

    CROSS-PLATFORM UNIVERSAL CALL IDENTIFIER
    3.
    发明申请
    CROSS-PLATFORM UNIVERSAL CALL IDENTIFIER 审中-公开
    通用平台通用呼叫标识符

    公开(公告)号：WO2006071551A3

    公开(公告)日：2006-11-23

    申请号：PCT/US2005045417

    申请日：2005-12-16

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  BATES MICHAEL ,  RILEY XAVIER

    Inventor： BATES MICHAEL ,  RILEY XAVIER

    IPC: H04M3/42

    CPC classification number: H04M7/123 ,  H04M3/42059 ,  H04M3/4931 ,  H04M15/41 ,  H04M15/68 ,  H04M15/83 ,  H04M2215/0164 ,  H04M2215/0196 ,  H04M2215/82

    Abstract: A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller (4). A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

    Abstract translation: 提供了一种用于操作具有在不同协议上操作的多个不同网络元件的目录辅助系统的方法。 该方法包括在第一网元处接收来自呼叫者（4）的进入目录辅助呼叫的第一操作协议操作。 然后将通用呼叫标识符数据分配给呼叫。 然后，该呼叫被发送到在第二操作协议上操作的第二网元，其中相同的通用呼叫标识符被第二网络元件接受。 基于所分配的通用呼叫标识符数据，生成第一和第二网络元件之间的呼叫交换的记录。

    CROSS-PLATFORM UNIVERSAL CALL IDENTIFIER
    5.
    发明公开
    CROSS-PLATFORM UNIVERSAL CALL IDENTIFIER 有权
    跨平台通用呼叫识别

    公开(公告)号：EP1832099A4

    公开(公告)日：2009-04-15

    申请号：EP05854186

    申请日：2005-12-16

    Applicant: GRAPE TECHNOLOGY GROUP INC

    Inventor： BATES MICHAEL ,  RILEY XAVIER

    IPC: H04M3/42

    CPC classification number: H04M7/123 ,  H04M3/42059 ,  H04M3/4931 ,  H04M15/41 ,  H04M15/68 ,  H04M15/83 ,  H04M2215/0164 ,  H04M2215/0196 ,  H04M2215/82

    Abstract: A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller (4). A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

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