中科微点-全球专利检索

  1. Login
  2. Sign Up

Search Results

2 records (took 0.029 seconds)

    AN ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH PERIPHERAL CALL QUEUING AND HANDLING
    1.
    发明申请
    AN ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH PERIPHERAL CALL QUEUING AND HANDLING 审中-公开
    具有外围呼叫排队和处理的增强型目录辅助系统

    公开(公告)号：WO2007100417A3

    公开(公告)日：2007-12-21

    申请号：PCT/US2007000874

    申请日：2007-01-11

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  BATES MICHAEL ,  LAMARQUE HARRY ,  MCGARY FAITH ,  RILEY XAVIER

    Inventor： BATES MICHAEL ,  LAMARQUE HARRY ,  MCGARY FAITH ,  RILEY XAVIER

    IPC: H04M3/00

    CPC classification number: H04M3/4935 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5237

    Abstract: A directory assistance system includes a plurality of call centers, each configured to handle a directory assistance request from a caller. An ICM/IVR edge queuing module has a first IVR module and second ICM module and is coupled to each of the call centers. The ICM/IVR edge queuing module receives an incoming call from a caller and obtains interactive responses pertinent to call center routing. The ICM module routes the call to one call center among the plurality of call centers based on a type of service requested by the caller as determined by the interactive responses received by the IVR module.

    Abstract translation: 目录辅助系统包括多个呼叫中心，每个呼叫中​​心被配置为处理来自呼叫者的目录援助请求。 ICM / IVR边缘排队模块具有第一IVR模块和第二ICM模块，并且耦合到每个呼叫中​​心。 ICM / IVR边缘排队模块从呼叫者接收来话呼叫，并获得与呼叫中心路由有关的交互响应。 ICM模块根据由IVR模块接收到的交互响应确定的呼叫者请求的业务类型，将呼叫路由到多个呼叫中心中的一个呼叫中心。

Patent Agency Ranking