公开(公告)号：EP2404412A1

公开(公告)日：2012-01-11

申请号：EP10749216.7

申请日：2010-03-02

Applicant: Twilio Inc.

Inventor： LAWSON, Jeffrey ,  WOLTHUIS, John ,  COOKE, Evan

IPC: H04L12/66

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract translation: 一种用于操作多租户电话系统的方法和系统，包括存储从多个用户接收的呼叫请求的呼叫队列; 可扩展和可收缩的电话资源集群，其建立呼叫请求的呼叫会话; 计算系统能力要求的分析系统; 管理电话资源集群的扩展和操作的资源分配器; 以及用作呼叫会话的电话通信信道的多个电话网络信道。

公开(公告)号：EP2030424A4

公开(公告)日：2010-02-10

申请号：EP07777431

申请日：2007-06-06

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

公开(公告)号：EP2132891A1

公开(公告)日：2009-12-16

申请号：EP08732918.1

申请日：2008-03-27

Applicant: Veraz Networks, Inc.

Inventor： MIKHAILOV, Vladimir

IPC: H04J3/16

CPC classification number: H04M3/42374 ,  H04M3/4872 ,  H04M2201/39 ,  H04M2201/60

Abstract: Techniques for providing presence services to black phones are described herein. According to one embodiment, a call is received from a caller party to a called party, where the call is originated from a POTS device that is not capable of handling IMS protocols. In response to the call, a presence service provider is used to retrieve presence information about the called party using the IMS protocols, where the presence information indicates a current presence state of the called party. Then the current presence state of the called party is announced to the caller party by playing a prerecorded voice message representing the current presence state of the called party. Other methods and apparatuses are also described.

公开(公告)号：EP1909472A1

公开(公告)日：2008-04-09

申请号：EP07019124.2

申请日：2007-09-28

Applicant: Deutsche Telekom AG

Inventor： Brackmann, Ludwig

IPC: H04M3/493

CPC classification number: H04M3/4878 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/493 ,  H04M7/006 ,  H04M2201/39 ,  H04M2201/40

Abstract: Verfahren zur automatischen Darbietung von Information während eines Telefongespräches zwischen zwei Gesprächspartnern einer Telefonverbindung,
wobei ein mit Parametern der Telefonverbindung oder ein mit dem Inhalt des Telefongespräches in Zusammenhang stehender Suchbegriff generiert wird,
wobei aus einem oder mehreren Suchbegriffen eine Suchanfrage zur Übergabe an eine Suchfunktion erzeugt wird, die damit einen Datenbestand durchsucht,
wobei als Suchergebnis eine Information zurückgegeben wird und
wobei die Information im Rahmen des Telefongespräches zumindest einem der Gesprächspartner dargeboten wird.

Abstract translation: 基于电话连接的参数或电话呼叫的内容生成搜索词，并将其移交到搜索功能。 扫描一个终端可访问的数据量。 返回搜索结果信息，例如信息。 基于电话呼叫的上下文的广告消息被呈现给至少一个通信方。

公开(公告)号：EP1665229A4

公开(公告)日：2007-04-25

申请号：EP04781935

申请日：2004-08-23

Applicant: MOTOROLA INC

Inventor： CORRIGAN GERALD E ,  ALBRECHT STEVEN W

IPC: G10L13/02 ,  G06F17/21 ,  G06F17/30 ,  G10L20060101 ,  G10L13/00 ,  G10L13/04 ,  G10L13/08 ,  G10L15/26 ,  G10L21/00 ,  H04M3/493 ,  H04M7/00

CPC classification number: H04M7/0036 ,  G06F17/21 ,  G06F17/30861 ,  G10L13/04 ,  G10L13/047 ,  G10L13/08 ,  G10L15/26 ,  H04M3/4938 ,  H04M2201/39 ,  H04M2207/18

Abstract: In a speech synthesis technique used in a network (110, 115), a set of text words is accepted by a speech engine software function (210) in a client device (105). From the set of text words, an invalid subset of text words is determined for which the text words are not in a word synthesis dictionary of the client device. The invalid subset of text words is transmitted over the network to a server device (120), which generates a set of word pronunciations including at least a portion of the text words of the invalid subset of text words and pronunciations associated with each of the text words. The client device uses the pronunciations for speech synthesis and may store them in a local word synthesis dictionary (220) stored in a memory (150) of the client device.

公开(公告)号：EP1739942A1

公开(公告)日：2007-01-03

申请号：EP06300732.2

申请日：2006-06-28

Applicant: FRANCE TELECOM

Inventor： LE BOHEC, Olivier ,  POULAIN, Gérard ,  LAUVERGNE, Muriel ,  CHARNAY, Laurent

IPC: H04M3/493

CPC classification number: H04M3/493 ,  H04M3/4938 ,  H04M2201/39 ,  H04M2201/40

Abstract: Pour que l'usager d'un terminal dispose de données vocales transmises par un serveur vocal (SV) pendant un service vocal, un module (MDC) détermine une commande de mémorisation en fonction de chaque message d'usager (MU) transmis par le terminal, et le serveur mémorise des données d'un dernier message vocal (DMV) mémorisé et transmis préalablement au terminal en correspondance avec un identificateur du terminal si une commande de mémorisation (CM) est déterminée. Le module détermine une commande d'écoute de données mémorisées en fonction de chaque message d'usager (MU) afin que le serveur transmette un message vocal incluant les données mémorisées du dernier message vocal (DMV) au terminal d'usager si la commande d'écoute est déterminée. L'usager du terminal commande aussi grâce à l'interprétation des messages d'usager, la suppression de données mémorisées et la sélection de données à mémoriser ou à écouter.

Abstract translation: 该方法包括根据由用户终端发送到声控服务器（SV）的用户消息（MU）来确定存储命令（CM）。 当确定命令时存储最终声音消息（DMV）的声音数据，其中最终消息被存储并且先前根据终端标识符（IDT）发送到终端。 根据用户消息确定用于监听存储数据的监听命令（CE），并且如果确定了侦听命令，则将包含存储数据的声音消息发送到终端。 还包括以下独立权利要求：（1）分发交互式服务的服务器（2）计算机程序包括在用于存储声音数据的服务器中加载和执行的指令。

公开(公告)号：EP1193961A3

公开(公告)日：2004-01-14

申请号：EP01118832.3

申请日：2001-08-10

Applicant: Rockwell Electronic Commerce Corporation

Inventor： James, Eric ,  Funck, David

IPC: H04M3/51 ,  H04M3/493 ,  H04M3/22

CPC classification number: H04M3/4938 ,  H04M3/22 ,  H04M3/382 ,  H04M3/42204 ,  H04M3/4936 ,  H04M3/5125 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5191 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/1033 ,  H04M2203/6018

Abstract: A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.

公开(公告)号：EP1224793A4

公开(公告)日：2002-12-04

申请号：EP97907995

申请日：1997-02-28

Applicant: NETPHONIC COMMUNICATIONS INC

Inventor： RHIE KYUNG H ,  KWAN RICHARD J ,  OLSEN LEE E ,  HAHN JOHN S

IPC: G10L15/22 ,  H04L29/06 ,  H04L29/08 ,  H04M1/247 ,  H04M1/253 ,  H04M3/493 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04N1/00 ,  H04N1/327 ,  H04Q1/45 ,  H04M3/00 ,  G06F17/30 ,  H04M3/48

CPC classification number: H04M1/2478 ,  H04L67/02 ,  H04L67/2823 ,  H04M1/2535 ,  H04M1/50 ,  H04M1/72561 ,  H04M3/493 ,  H04M3/4938 ,  H04M3/5322 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M7/12 ,  H04M11/00 ,  H04M2201/39 ,  H04M2201/52 ,  H04M2201/60 ,  H04M2203/4536 ,  H04N1/00127 ,  H04N1/00206 ,  H04N1/00244 ,  H04N1/00302 ,  H04N1/00307 ,  H04N1/32771 ,  H04N1/32776 ,  H04Q1/45

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

公开(公告)号：EP2030424B1

公开(公告)日：2018-05-16

申请号：EP07777431.3

申请日：2007-06-06

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

公开(公告)号：EP3281193A1

公开(公告)日：2018-02-14

申请号：EP16716300.5

申请日：2016-03-28

Applicant: Sony Corporation

Inventor： YAMANE, Taketoshi ,  YAMAGISHI, Yasuaki

IPC: G10L13/08 ,  H04W4/22 ,  H04M11/04

CPC classification number: H04H20/59 ,  G10L13/033 ,  G10L13/10 ,  G10L2013/083 ,  H04M11/045 ,  H04M2201/39 ,  H04N21/4532 ,  H04W4/021 ,  H04W4/06 ,  H04W4/12 ,  H04W4/90

Abstract: There is provided a transmission device, including circuitry configured to receive alert information including metadata related to a predetermined pronunciation of a message. The circuitry is configured to generate vocal information for the message based on the metadata included in the alert information. The circuitry is further configured to transmit emergency information that includes the message and the generated vocal information for the message.