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    METHOD AND SYSTEM FOR AUTOMATIC CONTACT DISTRIBUTION UTILIZING PRESENCE DETECTION
    11.
    发明申请
    METHOD AND SYSTEM FOR AUTOMATIC CONTACT DISTRIBUTION UTILIZING PRESENCE DETECTION 审中-公开
    用于自动接触分配的方法和系统利用存在检测

    公开(公告)号：WO2004100427A3

    公开(公告)日：2007-12-06

    申请号：PCT/US2004013026

    申请日：2004-04-27

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  KHOURI JOSEPH F

    IPC: H04M3/00 ,  H04M3/523 ,  H04M7/00

    CPC classification number: H04M3/523 ,  H04L65/1096 ,  H04L67/24 ,  H04M2207/203

    Abstract: A method for automatic contact distribution includes receiving a contact for connection with an agent and distributing the contact to a first agent. The method includes automatically transferring the first agent from a ready state to a second state if the first agent does not answer the contact and detecting the presence of the first agent at a device associated with the first agent when the first agent is in the second state. The method may include transferring the first agent from the second state to the ready state after detecting the presence of the first agent at a device associated with the first agent. The second state may comprises a system initiated not ready (SINR) state.

    Abstract translation: 一种用于自动接触分配的方法包括接收用于与代理连接的联系人并将该联系人分发给第一代理。 如果第一代理没有应答该联系人并且当第一代理处于第二状态时在与第一代理相关联的设备处检测到第一代理的存在，则该方法包括将第一代理自动地传送到就绪状态到第二状态 。 该方法可以包括在检测到与第一代理相关联的设备处存在第一代理之后将第一代理从第二状态转移到就绪状态。 第二状态可以包括系统发起的未准备（SINR）状态。

    FORWARDING ONE OR MORE PREFERENCES DURING CALL FORWARDING
    12.
    发明申请
    FORWARDING ONE OR MORE PREFERENCES DURING CALL FORWARDING 审中-公开
    在转发呼叫期间转发一项或多项优惠

    公开(公告)号：WO2008016464A3

    公开(公告)日：2008-05-02

    申请号：PCT/US2007015527

    申请日：2007-07-06

    Applicant: CISCO TECH INC ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

    Inventor： JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

    IPC: H04L9/00

    CPC classification number: H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

    Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

    Abstract translation: 在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及使用户能够设置呼叫转移规则的中央呼叫路由实体。 根据呼叫转移规则并且响应于到用户的第一电话设备的呼入，呼叫路由实体将来电路由到第二电话设备以及指示呼叫转移的一个或多个呼叫偏好 用户存储在内存中。 然后在第二电话设备处取出并应用一个或多个呼叫偏好。 要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。

    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING
    13.
    发明申请
    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING 审中-公开
    安全的语音通信通道用于保密通信

    公开(公告)号：WO2007106152A3

    公开(公告)日：2007-11-15

    申请号：PCT/US2006044594

    申请日：2006-11-17

    Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

    Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

    IPC: H04M11/00

    CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

    Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

    Abstract translation: 统一消息传送系统包括存储可操作用于存储发送给用户的消息的消息的单元，消息具有设置为多个级别之一的可选安全属性。 当可选安全级别被设置为表示加密的高级别时，与该单元相关联的模块操作以保护用户使用的话音信道来收听消息。 要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。 提交时的理解是，它不会被用来解释或限制权利要求的范围或含义。

    METHOD AND SYSTEM FOR UTILIZING PROXY DESIGNATION IN A CALL SYSTEM
    14.
    发明申请
    METHOD AND SYSTEM FOR UTILIZING PROXY DESIGNATION IN A CALL SYSTEM 审中-公开
    在电话系统中使用代理指定的方法和系统

    公开(公告)号：WO2005022298A3

    公开(公告)日：2006-06-22

    申请号：PCT/US2004025792

    申请日：2004-08-10

    Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  KHOURI JOSEPH F ,  SARKAR SHANTANU ,  PATEL LABHESH

    Inventor： SHAFFER SHMUEL ,  KHOURI JOSEPH F ,  SARKAR SHANTANU ,  PATEL LABHESH

    IPC: H04M3/523 ,  H04M3/00

    CPC classification number: H04M3/5231 ,  H04M3/42365

    Abstract: A method for utilizing proxy designation in a call system includes receiving a call from a first user (60) over a first connection with a first endpoint (62a-62d) of the first user (60). The method includes receiving a proxy designation from the first user (60). The proxy designation comprises a proxy user designated to handle the call for the first user (60). The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.

    Abstract translation: 一种在呼叫系统中利用代理指定的方法包括通过与第一用户（60）的第一端点（62a-62d）的第一连接来接收来自第一用户（60）的呼叫。 该方法包括从第一用户（60）接收代理指定。 代理指定包括被指定为处理对第一用户的呼叫的代理用户（60）。 该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING
    19.
    发明公开
    SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING 有权
    外管局语音通信信道通信保密

    公开(公告)号：EP1989868A4

    公开(公告)日：2013-08-21

    申请号：EP06837848

    申请日：2006-11-17

    Applicant: CISCO TECH INC

    Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

    IPC: H04M11/00

    CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

    Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

    MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION
    20.
    发明公开
    MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION 审中-公开
    与基于内容的动态菜单生产新闻系统

    公开(公告)号：EP1982266A4

    公开(公告)日：2013-06-05

    申请号：EP06844501

    申请日：2006-11-22

    Applicant: CISCO TECH INC

    Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F

    IPC: G06F15/16 ,  H04L12/58

    CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

    Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

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